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Client Support Manager Jobs in Chicago, IL (NOW HIRING)

Navtech, Inc.

Application Support Manager

Chicago, IL · On-site

Contract Remote Initially After COVID - Client location at Chicago downtown Interview type: Initial Phone and In-Person Interview Notes from Hiring Manager: * This is a Support Manager position. Will ...

Maximus

Bilingual Client Support Specialist II

Chicago, IL · On-site

$17.50 - $22.75/hr

General information Job Posting Title Bilingual Client Support Specialist II Date Wednesday ... to management as appropriate. - Communicate with supervisors regarding potential needs, concerns ...

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Client Support Manager information

See Chicago, IL salary details

$25.8K

$57.5K

$125.8K

How much do client support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client support manager in Chicago, IL is $57,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $65,500.00 per year, depending on experience, location, and employer.

What cities near Chicago, IL are hiring for Client Support Manager jobs?

Cities near Chicago, IL with the most Client Support Manager job openings:

Infographic showing various Client Support Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,487 per year, or $27.6 per hour.

Client Support Specialist - Financial Services, Chicago

Advyzon

Chicago, IL • On-site

$55 - $70/hr

Other

Medical, Dental, Vision

Re-posted 22 days ago

Job description

Client Support Specialist - Financial Services, Chicago

Job Title: Client Support Specialist

Department: Customer Success / Client Services

Location: Chicago, IL

Job Type: Full-Time

About the Role

We are seeking a highly motivated and customer-oriented Client Support Specialist to join our fast-paced FinTech team. As the first point of contact for our clients, you will play a crucial role in ensuring a seamless user experience and delivering best-in-class support for our financial technology products and services. Your ability to solve problems efficiently, communicate clearly, and manage client relationships will directly impact customer satisfaction and product adoption.

Key Responsibilities
  • Serve as the primary contact for clients via ticketing, phone, and live chat, addressing inquiries, troubleshooting technical issues, and guiding users through platform features.
  • Investigate and resolve product or service issues, escalating to success managers and technical teams when necessary.
  • Develop deep knowledge of our FinTech platform, including API integrations, account management tools, billing and reporting features.
  • Collaborate with product, development, and sales teams to relay client feedback and contribute to continuous product improvement.
  • Maintain up-to-date records of client interactions using CRM and support ticketing systems.
  • Collaborate on support documentation, user guides, and training resources that will assist in reducing outreach for support.
  • Monitor service-level agreements (SLAs) and ensure timely resolution of support tickets.
Qualifications
  • Bachelor's degree in business, Finance, Economics, Computer Science, or a related field preferred.
  • Prior experience in client support, customer success, or technical support is a plus—preferably in a FinTech, SaaS, or financial services environment.
  • Strong understanding of financial products and support systems.
  • Excellent problem-solving skills and the ability to explain complex concepts in simple terms.
  • Experience with CRM platforms (e.g., Salesforce, RedTail) and support tools (e.g., HubSpot, Jira).
  • Familiarity with APIs, data security practices, and financial compliance is a plus.
  • Empathetic communicator with a client-first mindset and a passion for financial technology.
What We Offer
  • Competitive salary and performance bonuses
  • Health, dental, and vision insurance
  • Professional development and training programs
  • Opportunity to grow in a rapidly scaling FinTech company
Compensation Range

$55,000-$70,000, all in

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