Client Support Manager Jobs in Ontario (NOW HIRING)

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Bayshore is seeking an RPN/LPN to join our team in the role of Home Support Supervisor. This role is accountable to implement effective management practices that promote paraprofessionals’ full scope of clinical practice to achieve excellence in the delivery of care and service to clients.  The HSS will ensure compliance with internal and external standards of practice and Provincial regulatory requirements.  The HSS manages paraprofessional employees and identifies and coordinates the required clinical competencies and in-service activities to deliver high quality client/patient and family-centered care. 

Key Responsibilities:

• Quality Improvement: Lead and participate in continuous quality improvement activities aligned with the company’s Quality Management System.
• Client Care: Ensure all clients receive holistic assessments and ongoing reassessments to promote positive client and clinical outcomes.
• Care Planning: Develop inter-professional, client-centered, goal-oriented care plans with clients and families to ensure high-quality, safe care and positive health outcomes.
• Client Visits: Manage care and services by visiting clients as needed, ensuring satisfaction, safety, and positive outcomes.
  Employee Supervision: Supervise and support paraprofessional employees, ensuring compliance with federal and provincial standards and company policies.
• Issue Escalation: Escalate concerns, risks, and clinical practice issues to appropriate regulated health professionals.
• Team Engagement: Promote and improve team engagement and client experiences through various methods.
• Performance Management: Provide constructive, timely, and ongoing feedback and performance management.
• Learning Environment: Facilitate a learning environment by translating evidence-based knowledge into education to optimize patient outcomes and experiences.
• Education Participation: Attend and participate in internal and external education offerings, ensuring knowledge dissemination to team members.
• Mentorship: Provide mentorship to paraprofessional staff and foster the company’s mentorship framework within the team.
• Client Satisfaction: Lead or assist with client satisfaction initiatives, addressing and documenting client concerns and complaints promptly.
• Best Practices: Demonstrate knowledge of current best practices and standards, liaising with regulatory bodies as needed.
• Interdisciplinary Liaison: Liaise with funders, government programs, case managers, and other interdisciplinary care team members.
• Human Resources: Participate in recruitment, selection, orientation, training, discipline, and performance reviews of direct reports.
• Task Delegation: Implement, monitor, and evaluate delegated tasks to unregulated care providers.
• Business Development: Participate in business development and assist with developing contractual agreements for client care and service
• Company Promotion: Promote the company through participation in local healthcare or business committees and community events.
• Electronic Health Records: Advance the effective use of electronic health records and use data to improve clinical outcomes and practice standards.
• 24/7 Access: Ensure 24/7 access to a clinician for employees and clients, serving as the on-call nurse/clinician as required.
• Professional Development: Participate in ongoing professional development and continuing education activities, providing mentorship to other supervisors and administrative team members.
  Additional Tasks: Complete other tasks as assigned.

Education & Training

• Graduation from an accredited Licensed/Registered Practical Nursing Program; 
• Current registration with the provincial regulatory body.
• Additional training and/or certifications such as CNA certifications, Learning Essentials for Advanced Palliative Care (LEAP) or dementia training would be an asset to this role;
• Competencies will be dependent on funder and branch requirements.

 Experience 

• At least five years of recent experience with progressive responsibilities, as a Home Support Supervisor, preferably in a community setting;
• Strong track record in leading the development and evaluation of training programs; 
• Demonstrated ability to handle all aspects of human resources and interpret company policies and procedures; 
• Prior experience in business development preferred.
• Proven computer technology skills e.g. Microsoft applications, and ability to use virtual meeting forums.
• Solid understanding of the principles, practices, and methods of community nursing and service delivery 

 Required Skills and Abilities 

• Exceptional interpersonal skills and ability to handle difficult situations objectively and consistently;
• Ability to work independently and effectively lead a high performing team;
• Demonstrated team-building skills;
• Excellent writing, reporting and English communication skills;
• French language proficiency considered a strong asset
• Valid driver's license and auto insurance
• Evidence of current CPR certification; and clear criminal background check including vulnerable sector screening

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients.  Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis. 

"At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing." 

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

We thank you for your application, only those applicants selected will be contacted.