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Client Support Manager Jobs in Ohio (NOW HIRING)

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success ...

Genesis10

Client Support Specialist - Onsite

Columbus, OH · On-site

$21 - $25/hr

Genesis10 is currently seeking a Client Support Specialist - Onsite position with a Technology ... Manage activations for new accounts and personal to corporate account transfers * Provide White ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success ...

Medix

Clinical Support Manager

Akron, OH · On-site

$20 - $30/hr

Job Summary Our client is seeking a Clinical Support Manager to play a critical role in delivering quality medical care within a federally qualified community health center. The Clinical Support ...

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All JobsClient Support JobsClient Support Manager JobsClient Support Manager Jobs in Ohio

Client Support Manager information

See Ohio salary details

$23.8K

$53.1K

$116K

How much do client support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client support manager in Ohio is $53,053.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $60,400.00 per year, depending on experience, location, and employer.

What cities in Ohio are hiring for Client Support Manager jobs?

Cities in Ohio with the most Client Support Manager job openings:

Infographic showing various Client Support Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $53,053 per year, or $25.5 per hour.

Senior Client Support Agent

Goosehead

Westlake, OH • Hybrid

$17.25 - $23.25/hr

Full-time

Re-posted 17 days ago

Job description

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities for cross-sell and retention. This hybrid role blends communication, product expertise, and sales support across multiple lines of business.

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You'll also provide peer coaching and documentation feedback to support the growth of L1 agents.

Job Responsibilities:

  • Resolve moderate-to-complex inquiries via email/chat.

  • Execute policy endorsements and audits accurately across carriers.

  • Ensure compliance with state regulations and carrier SLAs.

  • Document cases with precision in Salesforce and carrier systems.

  • Mentor and train L1-L2 agents on workflow best practices.

  • Contribute tocontinuous improvement through feedback and SOP refinement.

Essential Job Functions

  • Manage 5-10 state licenses and navigate top 20 carriers consistently (up to 150 carrier systems)

  • Demonstrate deep understanding in all lines of businessGooseheadoperates within

  • Maintain quality standards of 98%+ accuracy and timeliness.

  • Proactivelyidentifyand communicate service trends or recurring issues.

Skills Required

  • Strong analytical and multi-tasking ability.

  • Excellent written communication and problem-solving skills.

  • Proficiencyin carrier and CRM systems.

  • Demonstrated coaching and peer training ability.

Qualifications

  • Texas P&C license (required).

  • 1-2 years in insuranceserviceor relatedfield.

  • Proven performance in non-call support roles.

  • Commitment to accuracy and service excellence

  • High school diploma or equivalent

  • Strong attention to detail and communication skills

  • Bilingual (English/ Spanish) is a plus

Equal Employment Opportunity

Goosehead is an equal opportunity employer andcomplies withall applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

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