Client Support Manager
New York, NY · On-site
About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...
Client Support Manager
New York, NY · On-site
About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...
Client Support Manager
New York, NY · On-site
About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...
Client Support Manager
New York, NY · On-site
About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...
About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...
Quick apply
About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...
Cultivating lasting client relationships through consistent, periodic check-ins. Completing related ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Cultivating lasting client relationships through consistent, periodic check-ins. Completing related ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Cultivating lasting client relationships through consistent, periodic check-ins. Completing related ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Cultivating lasting client relationships through consistent, periodic check-ins. Completing related ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Client Support Engineer
New York, NY · On-site
As a Customer Support Specialist, you will bring a hybrid profile combining strong client-facing and programme management skills with enough technical capability to navigate complex product ...
Client Support Engineer
New York, NY · On-site
As a Customer Support Specialist, you will bring a hybrid profile combining strong client-facing and programme management skills with enough technical capability to navigate complex product ...
As a Customer Support Specialist, you will bring a hybrid profile combining strong client-facing and programme management skills with enough technical capability to navigate complex product ...
Quick apply
As a Customer Support Specialist, you will bring a hybrid profile combining strong client-facing and programme management skills with enough technical capability to navigate complex product ...
As a Customer Support Specialist, you will bring a hybrid profile combining strong client-facing and programme management skills with enough technical capability to navigate complex product ...
As a Customer Support Specialist, you will bring a hybrid profile combining strong client-facing and programme management skills with enough technical capability to navigate complex product ...
Private Client Sales Strategy Support Manager, Vice President
Manhattan, NY · On-site
$116K - $185K/yr
... Manager. J.P. Morgan Private Client is growing amid the launch of its new offering focusing on ... health support, financial coaching and more. Additional details about total compensation and ...
Private Client Sales Strategy Support Manager, Vice President
Manhattan, NY · On-site
$116K - $185K/yr
... Manager. J.P. Morgan Private Client is growing amid the launch of its new offering focusing on ... health support, financial coaching and more. Additional details about total compensation and ...
Client Support Specialist III Company Description Butterfly Network, Inc. (NYSE: BFLY) is driving a ... Serve as a trusted leader and back-up to the Support manager, supporting strategic projects and ...
Quick apply
Client Support Specialist III Company Description Butterfly Network, Inc. (NYSE: BFLY) is driving a ... Serve as a trusted leader and back-up to the Support manager, supporting strategic projects and ...
Client Support Specialist III Company Description Butterfly Network, Inc. (NYSE: BFLY) is driving a ... Serve as a trusted leader and back-up to the Support manager, supporting strategic projects and ...
Client Support Specialist III Company Description Butterfly Network, Inc. (NYSE: BFLY) is driving a ... Serve as a trusted leader and back-up to the Support manager, supporting strategic projects and ...
Client Support Specialist
Huntington Station, NY · Remote
$28 - $34/hr
Position Summary The Client Support Specialist provides professional support to clients and internal teams by managing customer inquiries, maintaining accurate records, coordinating administrative ...
Client Support Specialist
Huntington Station, NY · Remote
$28 - $34/hr
Position Summary The Client Support Specialist provides professional support to clients and internal teams by managing customer inquiries, maintaining accurate records, coordinating administrative ...
Client Support Specialist
New York, NY · On-site
$95K - $110K/yr
Our Company Arch is a Series B financial technology company that automates the management of ... Client Support Specialist As a Client Support Specialist , you will be a key liaison between our ...
Client Support Specialist
New York, NY · On-site
$95K - $110K/yr
Our Company Arch is a Series B financial technology company that automates the management of ... Client Support Specialist As a Client Support Specialist , you will be a key liaison between our ...
Client Support Engineer
New York, NY · On-site
$80K - $105K/yr
... Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture ... site support to all client issues, responding to service tickets of the client's requests or ...
Client Support Engineer
New York, NY · On-site
$80K - $105K/yr
... Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture ... site support to all client issues, responding to service tickets of the client's requests or ...
Client Support Specialist
Brooklyn, NY · On-site
$18 - $20/hr
As a Client Support Specialist at Rhythm, you will play a critical role in managing client interactions and supporting our remote patient monitoring services. You will primarily work within client ...
Quick apply
Client Support Specialist
Brooklyn, NY · On-site
$18 - $20/hr
As a Client Support Specialist at Rhythm, you will play a critical role in managing client interactions and supporting our remote patient monitoring services. You will primarily work within client ...
Client Support Specialist
New York, NY · On-site
$95K - $110K/yr
Our Company Arch is a Series B financial technology company that automates the management of ... Client Support Specialist As a Client Support Specialist , you will be a key liaison between our ...
Quick apply
Client Support Specialist
New York, NY · On-site
$95K - $110K/yr
Our Company Arch is a Series B financial technology company that automates the management of ... Client Support Specialist As a Client Support Specialist , you will be a key liaison between our ...
Client Support Specialist
Brooklyn, NY · On-site
$18 - $20/hr
As a Client Support Specialist at Rhythm, you will play a critical role in managing client interactions and supporting our remote patient monitoring services. You will primarily work within client ...
Client Support Specialist
Brooklyn, NY · On-site
$18 - $20/hr
As a Client Support Specialist at Rhythm, you will play a critical role in managing client interactions and supporting our remote patient monitoring services. You will primarily work within client ...
Client Support Specialist
$18.50 - $25/hr
Respond to client inquiries via chat and email in a timely, professional, and customer-focused ... Experience using CRM systems, ticketing platforms, or customer support tools preferred. * Strong ...
Client Support Specialist
$18.50 - $25/hr
Respond to client inquiries via chat and email in a timely, professional, and customer-focused ... Experience using CRM systems, ticketing platforms, or customer support tools preferred. * Strong ...
Client Support Specialist
$60K - $70K/yr
... providing support and responding to inquiries related to our Payroll, Human Resources, and Time ... Communication with Product team, management & Development regarding client needs * Assist with ...
Quick apply
Client Support Specialist
$60K - $70K/yr
... providing support and responding to inquiries related to our Payroll, Human Resources, and Time ... Communication with Product team, management & Development regarding client needs * Assist with ...
Client Support Engineer
New York, NY · On-site
... Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture ... site support to all client issues, responding to service tickets of the client's requests or ...
Quick apply
Client Support Engineer
New York, NY · On-site
... Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture ... site support to all client issues, responding to service tickets of the client's requests or ...
Client Support Manager information
See New York salary details
$36.7K is the 25th percentile. Wages below this are outliers.
$27.4K - $37K
26% of jobs
$37K - $46.6K
10% of jobs
The median wage is $50.2K / yr.
$46.6K - $56.3K
40% of jobs
$56.3K - $65.9K
5% of jobs
$65.9K - $75.6K
6% of jobs
$75.6K - $85.2K
5% of jobs
$85.2K - $94.9K
3% of jobs
$94.9K - $104.5K
0% of jobs
$104.5K - $114.2K
0% of jobs
$114.2K - $123.8K
1% of jobs
$123.8K - $133.5K
3% of jobs
$27.4K
$61.1K
$133.5K
How much do client support manager jobs pay per year?
As of Jul 25, 2026, the average yearly pay for client support manager in New York is $61,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,500.00 per year, depending on experience, location, and employer.
What cities in New York are hiring for Client Support Manager jobs? Cities in New York with the most Client Support Manager job openings:
Job description
About Us
Versana is an industry-backed fintech on a mission to improve the syndicated loan market. By digitally
capturing agent banks' data in real time, Versana provides unprecedented transparency into loan- level details and portfolio positions-bringing efficiency and speed to the entire market. Through our platform, participants can be confident they are accessing the market's most credible source of deal information.
About You
We are looking for an experienced Client Support Manager who is eager to make a meaningful impact.
This role balances people leadership with hands-on ownership of inbound requests and escalations. You will lead the day-to-day customer support function, including monitoring and triaging tickets, resolving client issues within agreed service levels, establishing best practices, tracking and reporting support metrics, and continuously improving the tools and processes that power the team.
Key Responsibilities
• Build, manage, and mentor the client support team, fostering a culture of excellence and accountability
• Define and maintain processes for responding to client requests; coordinate with internal and
external teams to drive timely resolution
• Serve as the primary escalation point for complex client issues; remove blockers and support the
team through resolution
• Configure and optimize support tools and systems to ensure efficient team operations
• Proactively monitor the production platform and support queue; analyze support metrics to
identify trends and implement improvements
• Develop and deliver regular reporting and insights for the management team
• Set team goals and coach the team to meet or exceed service-level targets (response time,
resolution time, and quality)
• Own and enforce support standards, including response and resolution SLAs and escalation
procedures
• Triage, categorize, and prioritize client issues to ensure timely routing and resolution
• Partner closely with Versana Product and Technical teams to resolve client issues and drive
product and process improvements
Must Haves
• 3-7 years of experience leading and scaling a customer/client support team
• Experience with ticketing systems, workflows, and SLA-driven support operations
• Knowledge of financial products and markets, or experience in a fintech environment
• Experience supporting a SaaS product in a technical support environment; comfortable with
technical terminology and troubleshooting
• Comfortable working in a fast-paced startup environment with changing priorities
• Hands-on leader who can balance team management with direct client support work
• Ability to manage multiple priorities and partner effectively with cross-functional stakeholders
• Excellent interpersonal skills and active listening
• Strong verbal and written communication skills
• Client focus and empathy
• Independent self-starter who can execute with minimal supervision
• Proficiency in Microsoft Office Suite
Nice to Haves
• Understanding of relational databases and experience with SQL queries
• Experience with Zoho, Zendesk, or similar ticketing systems
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Versana is an industry-backed fintech on a mission to improve the syndicated loan market. By digitally
capturing agent banks' data in real time, Versana provides unprecedented transparency into loan- level details and portfolio positions-bringing efficiency and speed to the entire market. Through our platform, participants can be confident they are accessing the market's most credible source of deal information.
About You
We are looking for an experienced Client Support Manager who is eager to make a meaningful impact.
This role balances people leadership with hands-on ownership of inbound requests and escalations. You will lead the day-to-day customer support function, including monitoring and triaging tickets, resolving client issues within agreed service levels, establishing best practices, tracking and reporting support metrics, and continuously improving the tools and processes that power the team.
Key Responsibilities
• Build, manage, and mentor the client support team, fostering a culture of excellence and accountability
• Define and maintain processes for responding to client requests; coordinate with internal and
external teams to drive timely resolution
• Serve as the primary escalation point for complex client issues; remove blockers and support the
team through resolution
• Configure and optimize support tools and systems to ensure efficient team operations
• Proactively monitor the production platform and support queue; analyze support metrics to
identify trends and implement improvements
• Develop and deliver regular reporting and insights for the management team
• Set team goals and coach the team to meet or exceed service-level targets (response time,
resolution time, and quality)
• Own and enforce support standards, including response and resolution SLAs and escalation
procedures
• Triage, categorize, and prioritize client issues to ensure timely routing and resolution
• Partner closely with Versana Product and Technical teams to resolve client issues and drive
product and process improvements
Must Haves
• 3-7 years of experience leading and scaling a customer/client support team
• Experience with ticketing systems, workflows, and SLA-driven support operations
• Knowledge of financial products and markets, or experience in a fintech environment
• Experience supporting a SaaS product in a technical support environment; comfortable with
technical terminology and troubleshooting
• Comfortable working in a fast-paced startup environment with changing priorities
• Hands-on leader who can balance team management with direct client support work
• Ability to manage multiple priorities and partner effectively with cross-functional stakeholders
• Excellent interpersonal skills and active listening
• Strong verbal and written communication skills
• Client focus and empathy
• Independent self-starter who can execute with minimal supervision
• Proficiency in Microsoft Office Suite
Nice to Haves
• Understanding of relational databases and experience with SQL queries
• Experience with Zoho, Zendesk, or similar ticketing systems
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Versana
Sourced by ZipRecruiter
Industry
Library and information services
Company size
1 - 10 Employees
Headquarters location
New York, NY, US
Year founded
2021