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Client Support Manager Jobs in Illinois (NOW HIRING)

Onbe

Client Support Manager

Buffalo Grove, IL · On-site

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

Ripple

Client Support Analyst

Chicago, IL · On-site

It enables total access to cash, liquidity, payments, and financial risk management. We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support ...

Ripple

Client Support Analyst

Chicago, IL · On-site

$92K - $110K/yr

It enables total access to cash, liquidity, payments, and financial risk management. We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support ...

Ripple

Client Support Analyst

Chicago, IL · On-site

$63 - $76/hr

It enables total access to cash, liquidity, payments, and financial risk management. We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support ...

FORTUNA

Client Support Specialist

Chicago, IL · On-site

$44K - $52K/yr

We are looking to hire a Client Support Specialist to join our team. The ideal candidate will be ... Manage customer complaints, provide appropriate solutions and alternatives within the time limits ...

FORTUNA

Client Support Specialist

Chicago, IL · On-site

$44K - $52K/yr

We are looking to hire a Client Support Specialist to join our team. The ideal candidate will be ... Manage customer complaints, provide appropriate solutions and alternatives within the time limits ...

Nexora Talent

Client Support Specialist (Remote)

Chicago, IL · Remote

$18.50 - $25/hr

Job Overview We are seeking a detail-oriented and customer-focused Client Support Specialist to ... Experience with CRM systems or customer support platforms * Familiarity with remote collaboration ...

Meltwater

Senior Client Support Specialist

Chicago, IL · On-site

$54 - $90/hr

As a Client Support Specialist, you will closely collaborate with the Program Manager and Sales to ... Manage a portfolio of Enterprise Premium Support clients * Handle day-to-day reactive requests by ...

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Client Support Manager information

See Illinois salary details

$24.2K

$54.1K

$118.2K

How much do client support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client support manager in Illinois is $54,076.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $61,500.00 per year, depending on experience, location, and employer.

What cities in Illinois are hiring for Client Support Manager jobs?

Cities in Illinois with the most Client Support Manager job openings:

Infographic showing various Client Support Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $54,076 per year, or $26 per hour.

Client Support Manager

Onbe

Buffalo Grove, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Summary: The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain an intimate understanding of their clients' programs, competitive landscape, and business goals. The CSM will have a positive relationship with client contacts and decision-makers. The CSM must balance being an advocate for the client and Onbe. A successful CSM understands Onbe's strategic direction and effectively identifies new opportunities within existing clients, and knows when and how to collaborate with Sales.

This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.

Responsibilities:

  • Serves as subject matter expert on the account to defend revenue and support the growth of the existing account
  • Review key reports and metrics related to the program, analyze the data, and discern any issues or opportunities.
  • Participates in the annual client budgeting exercise and reviews numbers monthly for variances to actual analysis.
  • Conducts effective routine conversations and presentations for clients.
  • Engage in the Implementation process as needed- attend kick off builds, create the Journey Map, stay abreast of the project health, and attend the go-live call.
  • Responsible for ensuring first-order health for new clients and/or programs.
  • Works closely with the Client Success Specialist and Client Service to ensure that tasks that are done to support the client's health are done timely and accurately (i.e., order processing, payments, service inquiries, etc.).
  • Knows when to properly escalate existing client issues to ensure accurate resolution and cross-functional prioritization.
  • Responsible for healthy CSAT and NPS scores (measured annually) - and creating an account plan based on the CSAT results.
  • Attend internal and external client meetings.
  • Assist Sales with the Account Plan and Situational Analysis (annual exercise).
  • Assist the Director of Client Success in mentoring and coaching Client Success Specialists on strengths you'll need to grow in your own career.
  • Works on internal development projects as assigned and proactively created from their own identified business needs.

Qualifications:

  • Bachelor's degree preferred
  • Minimum of 3+ years of industry experience OR experience in building & managing client relationships preferred.
    Excellent communication and relationship-building skills.

The base salary range for this position is between $79,200.00 to $89,250 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

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