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Client Support Associate Jobs in Portland, OR (NOW HIRING)

UBS

Client Associate

Lake Oswego, OR · On-site

Do you know how to take care of people? We're looking for a Full-Time Client Associate to: • ... We respect and seek to empower each individual and support the diverse cultures, perspectives ...

CFS

Client Service Associate

Milwaukie, OR

$75K - $95K/yr

Support tax return processing, e-signatures, and filing coordination * Maintain accurate ... Client Service Associate (CSA): * Experience with workflow systems, CRM platforms, or document ...

Cybercoders

Client Service Associate

Portland, OR · On-site

$15.50 - $21.25/hr

Client Service Associate Client Service Associate Position Overview We are seeking a Client Service ... Support engagement onboarding and offboarding processes, ensuring required documentation, approvals ...

IMA Financial Group

Client Associate-1 (PNW)

Portland, OR · On-site

$53K - $56K/yr

The Client Associate-1 Role provides foundational support to employee benefits clients by assisting with enrollments, billing, documentation, and system updates. This role executes routine tasks with ...

IMA Financial Group

Client Associate-1 (PNW)

Portland, OR · On-site

$53K - $56K/yr

The Client Associate-1 Role provides foundational support to employee benefits clients by assisting with enrollments, billing, documentation, and system updates. This role executes routine tasks with ...

Swickard Auto Group

Sales Support Staff

Vancouver, WA · On-site

$17 - $25/hr

Every great client experience is backed by a great support team. Our Sales Support Staff are the backbone of the showroom floor - the people who keep things moving, looking sharp, and running ...

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All JobsClient Support Associate JobsClient Support Associate Jobs in Portland, OR

Client Support Associate information

See Portland, OR salary details

$12

$21

$30

How much do client support associate jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for client support associate in Portland, OR is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.47 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

Is a CSA job stressful?

A Client Support Associate (CSA) role can be stressful due to high customer interaction, problem-solving demands, and meeting performance metrics. However, stress levels vary depending on the work environment, workload, and individual skills in communication and time management.

What does a client service associate do?

A client support associate assists clients by addressing their inquiries, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require strong interpersonal and problem-solving skills to ensure customer satisfaction.

What does a customer support associate do?

A customer support associate assists clients by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What job makes $10,000 a month without a degree?

A Client Support Associate typically does not earn $10,000 a month without significant experience or specialized skills. High-paying roles that can reach this level without a degree often include sales, real estate, or entrepreneurship, which rely on performance, networking, and skills rather than formal education.
Client Onboarding & Retention Specialist

Client Onboarding & Retention Specialist

Evosus

Vancouver, WA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Our Mission:
"Help retail & service companies streamline and GROW their business."
Do you enjoy helping clients feel confident and supported from day one? Are you organized, adaptable, and energized by balancing onboarding, client communication, problem-solving, and relationship building? We're looking for a Client Onboarding & Retention Specialist who's excited to guide new clients through implementation, support ongoing client needs, and help build strong long-term relationships that contribute to client satisfaction and retention.
We're a growing software company based in Vancouver, WA, proudly delivering the leading business management software in the Pool, Hot Tub, and Hearth industries. For years, we've helped businesses streamline operations, improve efficiency, and grow through innovative cloud-based solutions. As our platform and customer base continue to expand, we remain focused on building modern, scalable technology that drives the future of the industries we serve.
Here's a snapshot of what we want you to do:
The Junior Onboarding & Retention Specialist is a hybrid role responsible for leading software implementation projects from the moment clients are handed off from sales through successful software go-live. This role ensures clients have a smooth onboarding experience by guiding them through system setup, implementation coordination, and the early stages of platform adoption before transitioning them to the Client Enablement team for ongoing training and operational guidance.
In addition to onboarding responsibilities, this position provides overflow support for general client needs, assists with retention and cancellation management for a defined segment of accounts, and supports relationship management efforts for select clients identified as growth opportunities. Serving as a key liaison between clients and internal teams, this role helps ensure a responsive, positive client experience throughout the onboarding and support lifecycle.
Here's what you'll be doing day to day:
  • Manage onboarding and software implementation projects for new clients, including setup coordination, timeline management, training, and go-live support.
  • Provide overflow assistance for general client support needs as assigned, helping ensure timely and effective client communication and issue resolution.
  • Manage retention efforts and cancellation requests for an assigned segment of client accounts, working to understand concerns, provide solutions, and improve client satisfaction.
  • Build and maintain positive working relationships with clients to encourage engagement, product adoption, and long-term retention.
  • Identify opportunities for additional products, services, operational improvements, or expanded platform usage based on client needs and business goals.
  • Support relationship management efforts for select strategic or growth-focused client accounts in coordination with leadership and Client Relationship Management.
  • Conduct regular client follow-up communication and status meetings to ensure onboarding milestones and client expectations are met.
  • Deliver onboarding and basic software training while educating clients on operational best practices and system functionality.
  • Maintain accurate project documentation, account notes, and implementation tracking records.
  • Collaborate with Sales, Software Support, and Client Relationship teams to ensure continuity and a positive overall client experience.
Competencies To Be Successful
  • Quick learner with the ability to develop a strong understanding of company software and client workflows.
  • Strong organizational and time management skills, with the ability to manage multiple client accounts, onboarding tasks, and competing priorities simultaneously.
  • Excellent customer service and relationship-building skills with a client-first mindset.
  • Effective problem-solving skills with the ability to identify issues, communicate solutions, and escalate concerns when appropriate.
  • Strong communication skills, including written, verbal, and interpersonal communication across a variety of client and internal audiences.
  • Comfortable guiding clients through onboarding processes, system setup, and general platform navigation.
  • Adaptable and flexible in a fast-paced environment with shifting priorities and changing client needs.
  • Responsive, dependable, and committed to providing a positive client experience.
  • Professional, discreet, and able to exercise sound judgment in client and team interactions.
Required Education and Experience
  • 2+ years of experience in a client-facing role, preferably within a software, technology, or SaaS environment.
  • Background or familiarity with retail, service, or construction business operations.
  • Strong proficiency in Microsoft Excel and Google Workspace.
Preferred Education and Experience
  • Associate's degree in a related field, or an equivalent combination of education and additional relevant experience.
  • 2+ years of experience in retail, service, or operations management.
  • Experience supporting specialty retail or field service industries.
  • Working knowledge or experience in one or more of the following areas:
  • Accounting processes such as accounts payable, accounts receivable, payroll, inventory, purchase orders, or general ledger
  • Pool, spa, hearth, or related service and retail industries
Here's where you'll hang out:
This is a full-time position, Monday through Friday, in a hybrid work environment. You may work in the office or split time between the office and home, based on the hiring manager's discretion.
Position Type/Expected Hours of Work:
This position is based at our corporate headquarters in Vancouver, WA, where you'll work in a collaborative, professional office environment.
Travel
Travel may be required throughout the year, but at a reduced frequency compared to senior-level roles-up to 2-4 consecutive travel days per month.
Your rewards!
  • Full-Time
  • $25.00 - $28.85 per hour. The hired applicant will be offered pay within the compensation range based on their qualifications and professional experience, as well as the needs of our business.
  • Coffee & Snacks when at the office
  • 120 hours PTO annually, accrued each pay period
  • 10 Paid Holidays
  • 100% Employer Paid Medical, Dental and Vision benefits for Employee
  • Flex Spending Account
  • 401K with 100% employer match up to 4% of gross salary. Federal limits apply.
  • Hybrid Work Environment
  • Potlucks!
  • Wellness Reimbursement
  • Words of Affirmation
  • Awesome Co-workers

Evosus is an Equal Opportunity Employer
Evosus participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The pay range for this role is:
25 - 28.85 USD per hour (EHQ)

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