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Client Support Associate Jobs in Pennsylvania (NOW HIRING)

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Client Care Associate

Pittsburgh, PA · On-site

$17/hr

Client Care Associate Location: Open to Remote or Hybrid Department: Client Care Reports To ... Deliver exceptional client support across phone, email, and chat channels * Troubleshoot software ...

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Client Support Associate information

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$12

$20

$28

How much do client support associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client support associate in Pennsylvania is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $23.12 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

Infographic showing various Client Support Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,734 per year, or $20.1 per hour.

Client Support Coordinator Care and Communication Role

Comfort Keepers

Fayetteville, PA • On-site

$30K - $45K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 29 days ago

Comfort Keepers rating

5.6

Company rating: 5.6 out of 10

Based on 198 frontline employees who took The Breakroom Quiz

156th of 239 rated social care providers

Job description

Benefits:
  • Bonus based on performance
  • Company car
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

External Client Care Coordinator

Comfort Keepers is seeking a motivated, detail-oriented professional to join our team as a Care Coordination Associate. In this role, you will play a key part in supporting clients and their families, ensuring care services are well-organized, responsive, and delivered with consistency and compassion across the community.
This position is ideal for someone who enjoys meaningful work, strong communication, and being at the center of coordination that helps improve daily lives. You’ll be working closely with caregivers, families, and internal staff to keep care services running smoothly and effectively.
Coverage Areas:
Chambersburg, Shippensburg, Newville, Fayetteville, Waynesboro, Blue Ridge Summit, Fannettsburg, and nearby communities
Key Responsibilities

  •  Serve as a reliable link between clients, families, caregivers, and office teams 
  •  Manage and adjust caregiver schedules based on client needs and updates 
  •  Help prepare and organize new client service setups from start to implementation 
  •  Ensure timely communication across all parties to maintain service continuity 
  •  Keep documentation, records, and care notes accurate and properly updated 
  •  Address scheduling conflicts and service concerns with efficiency and care 
  •  Work alongside staff to support daily operations and coordination flow 
  •  Engage in outreach efforts to support community presence and caregiver connections 
  •  Participate in planning discussions to improve service delivery and processes 
  •  Provide general administrative and coordination support as needed 
Skills & Qualities Needed

  •  Strong interpersonal and communication abilities 
  •  Highly organized with the ability to manage shifting priorities 
  •  Comfortable using basic computer tools and office systems 
  •  Calm and solution-focused when handling concerns or changes 
  •  Dependable, professional, and attentive to detail 
  •  Team-oriented mindset with a genuine desire to help others 
What We Offer

  •  Long-term, stable full-time employment 
  •  A supportive and collaborative team environment 
  •  Opportunities for professional growth within the organization 
  •  A meaningful role that makes a real difference in people’s lives 
If you are looking for a purpose-driven career where your work directly supports families and strengthens community care, we encourage you to apply and join our team.

What Comfort Keepers employees say

Pay

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