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Client Support Associate Jobs in Delaware (NOW HIRING)

Novoco

Client Bookkeeper

Dover, DE · On-site +1

$37K - $50K/yr

Support more complex or higher-volume client assignments, including managing timelines and ... Associate's degree in accounting, finance, or a related field, and 3-5 years of progressive ...

VCA Animal Hospitals

Client Service Representative

Newark, DE · On-site

$15.75 - $21.25/hr

Manage appointment flow to support efficiency for the medical team * Accurately enter and update ... Supportive, team-oriented workplace culture If you are a current associate, you need to apply ...

VCA Animal Hospital

Client Service Representative

Newark, DE · On-site

$15.75 - $21.25/hr

Manage appointment flow to support efficiency for the medical team * Accurately enter and update ... Supportive, team-oriented workplace culture If you are a current associate, you need to apply ...

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All JobsClient Support Associate JobsClient Support Associate Jobs in Delaware

Client Support Associate information

See Delaware salary details

$12

$20

$28

How much do client support associate jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for client support associate in Delaware is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

Is a CSA job stressful?

A Client Support Associate (CSA) role can be stressful due to high customer interaction, problem-solving demands, and meeting performance metrics. However, stress levels vary depending on the work environment, workload, and individual skills in communication and time management.

What does a client service associate do?

A client support associate assists clients by addressing their inquiries, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require strong interpersonal and problem-solving skills to ensure customer satisfaction.

What does a customer support associate do?

A customer support associate assists clients by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What job makes $10,000 a month without a degree?

A Client Support Associate typically does not earn $10,000 a month without significant experience or specialized skills. High-paying roles that can reach this level without a degree often include sales, real estate, or entrepreneurship, which rely on performance, networking, and skills rather than formal education.

Consumer Support Unit - Consumer Support Agent

Phillips and Cohen Associates Ltd

Wilmington, DE • On-site

$18.25 - $24.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

General Description:
Phillips & Cohen Associates, Ltd., the global leader in deceased account management with operations in the United States, United Kingdom, Canada, Ireland, Spain, Portugal, Germany, Australia and New Zealand, seeks a Consumer Support Agent for its Wilmington, DE office. Reporting to the Consumer Support Unit Manager, the incumbent will be responsible for receiving, handling and reporting consumer requests, queries and special-handling situations.
Responsibilities:
• Receive and action phone calls from consumers that require a level of special account handling.
• Function as the over-the-phone point of contact for consumers and/or their representatives to address matters pertaining to fraud, balance disputes, validation and substantiation requests, requests for SCRA-relief.
• Review work queue and timely processing of written consumer correspondence related to fraud, balance disputes, identity theft, validation & statement requests, reward-point inquiries, and requests for hardship or SCRA-relief
• Evaluate complex consumer and account circumstance and apply appropriate judgment-based decisions.
• Access client portals to obtain and deliver account-related documentation, including customer agreements, billing statements and payment histories.
• Investigate and resolve consumer queries in accordance with PCA and client SLA protocols.
• Represent PCA and its clients in a consumer-centric and brand-conscious manner.
Qualifications:
• High School Diploma or equivalent required; college education preferred.
• Two or more (2+) years Administrative or Customer Service experience required.
• Previous experience within a third-party collection agency, particularly in a capacity that has required in-depth exposure and understanding of client standards and expectations is required.
• Experience with MS Office products (primarily Word & Excel) and web-based applications.
• Excellent verbal communication skills; the ability to establish trust and credibility.
• Flexible and able to prioritize workload accordingly to challenging deadlines.
• Ability to work well in a fast-paced and highly regulated environment where attention to detail truly matters.
• Ability to receive and apply constructive, balanced feedback.
• Multi-lingual fluency a plus.
*Key attributes; Commitment; Multi-task; Professional; Responsible Compliance; Compassionate; Innovation; Charisma, Confidence, Self-Starter, Leadership, Negotiation, Creativity, Independence, Motivation, Appreciation of Diverse Backgrounds/Experiences; Communication; Listen; Resolve; Fulfill; Investigate; Contracts; Billing Statements; Hardship; Fair; Equitable; Active Listening;
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability
  • Ability to commute/relocate:

Wilmington, DE 19801: Reliably commute or planning to relocate before starting work (Required)
Experience:
  • Call center: 2 years (Preferred)
  • Customer service: 2 years (Preferred)
  • Third Party Collection: 2 years (Preferred

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