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Client Success Project Manager Jobs in Independence, MO

Propio

Client Success Manager

Overland Park, KS · On-site

The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary ... Establish clear project parameters, quality standards, and communication tactics supporting the ...

Propio

Client Success Manager

Overland Park, KS · On-site

The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary ... Establish clear project parameters, quality standards, and communication tactics supporting the ...

Global Payments, Inc.

Client Success Manager

Lenexa, KS · On-site +1

As our Client Success Manager , you will plan and oversee TouchNet products and services for a ... Provides quality service and operational performance within the parameters of the client's projects ...

Global Payments

Client Success Manager

Lenexa, KS

As our Client Success Manager , you will plan and oversee TouchNet products and services for a ... Provides quality service and operational performance within the parameters of the client's projects ...

Brave New World

Project Manager (Traveler

De Soto, KS

$120K - $160K/yr

... culture to foster client success and employee growth. Key Responsibilities: * Assist in ... Project Manager * Experience with a mechanical contractor or as a design engineer * Knowledge of ...

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All JobsClient Success Project JobsClient Success Project Manager JobsClient Success Project Manager Jobs in Independence, MO

Client Success Project Manager information

See Independence, MO salary details

$35.1K

$93.6K

$147.7K

How much do client success project manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for client success project manager in Independence, MO is $93,620.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,600.00 and $112,100.00 per year, depending on experience, location, and employer.

What does a Client Success Project Manager do?

A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.

What are the key skills and qualifications needed to thrive as a Client Success Project Manager, and why are they important?

To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.

How does a Client Success Project Manager typically balance client expectations with project deliverables?

Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.

What is the difference between Client Success Project Manager vs Customer Success Manager?

AspectClient Success Project ManagerCustomer Success Manager
Primary FocusManaging client projects, ensuring delivery and implementationBuilding ongoing relationships, ensuring customer satisfaction
CertificationsProject management certifications (PMP, CAPM)Customer success or account management certifications
Work EnvironmentCollaborates with project teams, handles timelinesEngages directly with clients, focuses on retention
Industry UsageCommon in SaaS, IT, consultingCommon in SaaS, tech, service industries

While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.

What cities near Independence, MO are hiring for Client Success Project Manager jobs? Cities near Independence, MO with the most Client Success Project Manager job openings:
Client Success Project Manager jobs near you
Infographic showing various Client Success Project Manager job openings in Independence, MO as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $93,620 per year, or $45 per hour.

Client Success Manager

Propio

Overland Park, KS • On-site

Full-time

Re-posted 11 days ago

Propio rating

6.1

Company rating: 6.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

365th of 481 rated business services

Job description

Description:


Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to cutting-edge technology, exceptional support, and collaborative user experiences. We are driven by our passion for innovation, growth, and bridging communication gaps in a diverse world. If you’re passionate about delivering technology-driven solutions and building lasting client relationships while contributing to client growth, Propio could be the ideal place for you.


The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary focus on client retention (50%), supported by sales-based expansion (30%), and client operational support (20%). In this client-facing role, you will build and nurture trusted relationships while proactively identifying opportunities to upsell and expand services. You’ll be instrumental in driving revenue growth through strategic account planning and by helping clients realize the full value of Propio’s solution.


This role is located in our Overland Park, KS office and may require travel up to 20%.


Responsibilities:

  • Serve as the strategic point of contact for a large portfolio of clients, building and maintaining long-term relationships
  • Understand and articulate each client’s needs, objectives, and policies related to effectively position Propio’s services as solutions
  • Establish clear project parameters, quality standards, and communication tactics supporting the development of Client Success Administrators
  • Provide data-driven insights through reporting and analytics to support client engagement, performance improvement, and strategic decision-making
  • Identify and pursue expansion opportunities by upselling additional services and introducing new solutions aligned with client needs
  • Manage cross-functional projects with internal teams to ensure service excellence and operational alignment
  • Lead contract reviews, renewals, and negotiations with a focus on favorable terms, accurate pricing, and added value for the client
  • Maintain detailed documentation of client communications and service records using CRM platforms such as Salesforce
  • Resolve client inquiries related to billing, interpreter services, or quality concerns in a timely and professional manner
  • Act as a Propio ambassador by delivering in-person and virtual client presentations, performance reviews, and training sessions
  • Performs other responsibilities and duties assigned


Requirements:


Qualifications

  • Bachelor’s Degree or equivalent work experience
  • 3+ years of prior account management, client success, or customer-facing experience, preferably in a B2B environment managing a large book of business
  • Demonstrated ability to grow accounts and contribute to revenue targets through upselling or consultative expansion
  • Strong communication (both written and verbal) and interpersonal skills with a customer-first mindset
  • Proven ability to analyze data and deliver insights that drive client action and satisfaction
  • Proficiency of Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint); Salesforce and Power BI experience preferred
  • Strong organizational skills and ability to manage multiple priorities with attention to detail
  • Ability to work both independently and within a team to meet deadlines
  • A self-starter who thrives in a fast-paced team-oriented environment



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