ZipRecruiter

Log In

1

Client Success Project Manager Jobs in New York (NOW HIRING)

Future plc

Global Head of Client Success

Manhattan, NY · On-site

$200K - $275K/yr

You will oversee account management, campaign delivery, client success, project management and commercial operations, ensuring our teams consistently deliver high-impact advertising, branded content ...

SupportFinity™

Client Success Manager

Manhattan, NY · On-site

$93K - $119K/yr

About the Role As a Client Success Manager (CSM), you will own the health, retention, renewal, and ... Proficiency working with CRM software (e.g., Gainsight, Salesforce) and project management tools ...

MDCalc

Client Success Manager

New York, NY · On-site

The Role We're looking for a Client Success Manager who elevates partnerships, anticipates needs ... Proven ability to manage multiple projects in a fast-paced environment * Proactive, resourceful ...

Bright!Tax

Client Success Manager

New York, NY · Remote

Client Success Manager About Bright!Tax Bright!Tax is a leading U.S. tax provider for Americans ... You create clarity, build trust, and keep projects moving forward by coordinating closely with our ...

Neara

Client Success

Manhattan, NY · On-site

Client Success · Work type: On-Site · USD 100,000-120,000 / year Locations: New York, New York ... Ability to manage multiple clients and projects with strong attention to detail. * Comfortable ...

Bright!Tax

Client Success Manager

New York, NY · Remote

Client Success Manager About Bright!Tax Bright!Tax is a leading U.S. tax provider for Americans ... You create clarity, build trust, and keep projects moving forward by coordinating closely with our ...

Talkspace

Operations Manager, Client Success

New York, NY · On-site +1

$82K - $92K/yr

Partner with Client Success leadership to translate strategy into operational processes and ... Bachelor's degree * 4+ years of experience in Operations, Analytics, Project Management, or a ...

Talkspace

Operations Manager, Client Success

New York, NY · On-site +1

$82K - $92K/yr

Partner with Client Success leadership to translate strategy into operational processes and ... Bachelor's degree * 4+ years of experience in Operations, Analytics, Project Management, or a ...

Bright Tax

Client Success Manager

New York, NY · On-site

Client Success Manager About Bright!Tax Bright!Tax is a leading U.S. tax provider for Americans ... You create clarity, build trust, and keep projects moving forward by coordinating closely with our ...

Dow Jones

Director, Client Success

New York, NY · On-site

The Client Success Group is a team of post-sale leaders responsible for ensuring the successful ... Ensure effective use of project management systems to track timelines, manage dependencies, and ...

Maven Clinic

Client Success Manager

New York, NY · Remote

The Client Success Manager will be the main point of contact for employer accounts introduced ... projects, timelines, and deliverables. * Manage client inquiries, issues, and escalations ...

New

Maven Clinic

Client Success Manager

New York, NY · On-site +1

The Client Success Manager will be the main point of contact for employer accounts introduced ... projects, timelines, and deliverables. * Manage client inquiries, issues, and escalations ...

New

Morgan Stanley

Client Success Manager

Purchase, NY

The Client Success Management (CSM) organization provides ongoing corporate client stock plan ... project management and organization skills Willing to go above and beyond, while maintaining a ...

Morgan Stanley

Client Success Manager

Purchase, NY · On-site

The Client Success Management (CSM) organization provides ongoing corporate client stock plan ... Strong project management and organization skills • Willing to go above and beyond, while ...

Morgan Stanley

Client Success Manager

Purchase, NY

The Client Success Management (CSM) organization provides ongoing corporate client stock plan ... project management and organization skills Willing to go above and beyond, while maintaining a ...

SUBSCRIBE

Client Success Manager

New York, NY · On-site

... execute multiple projects within critical deadlines. * Ability to manage complex client ... success. * Ability to teach and manage others that are also managing clients and operational ...

next page

Showing results 1-20

All JobsClient Success Project JobsClient Success Project Manager JobsClient Success Project Manager Jobs in New York

Client Success Project Manager information

What does a client success project manager do?

A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.

How does a client success project manager typically balance client expectations with project deliverables?

Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success project manager, and why are they important?

To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.

What is the difference between Client Success Project Manager vs Customer Success Manager?

AspectClient Success Project ManagerCustomer Success Manager
Primary FocusManaging client projects, ensuring delivery and implementationBuilding ongoing relationships, ensuring customer satisfaction
CertificationsProject management certifications (PMP, CAPM)Customer success or account management certifications
Work EnvironmentCollaborates with project teams, handles timelinesEngages directly with clients, focuses on retention
Industry UsageCommon in SaaS, IT, consultingCommon in SaaS, tech, service industries

While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.

What cities in New York are hiring for Client Success Project Manager jobs?

Cities in New York with the most Client Success Project Manager job openings:

Client Success Project Manager jobs near you

Global Head of Client Success

Manhattan, NY • On-site

Future plc
See more jobs at Future plcexternal

$200K - $275K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

Description

We're Future, a global leader in specialist media. Our 3,000+ employees power more than 200 trusted brands, helping millions of people discover expert content that informs, inspires, and drives action. Through our websites, magazines, events, newsletters, podcasts, and social channels, we connect passionate audiences with the topics they care about most.

We are looking for a Global Head of Client Success to lead our worldwide Client Success organisation. In this role, you will be responsible for building a client success function that delivers exceptional customer experiences while driving retention, revenue growth and operational excellence across our global publishing business. You will oversee account management, campaign delivery, client success, project management and commercial operations, ensuring our teams consistently deliver high-impact advertising, branded content, commerce, events and AI-powered marketing solutions across multiple markets.

This role is both strategic and operational—setting the vision for client success while developing scalable processes, high-performing teams and industry-leading client relationships.

What You’ll Do

You will report to the Global SVP of Future Creative

  • Define and execute the global client success strategy to align with company growth goals
  • Oversee global teams across Account Management, Campaign Delivery, and Client Success
  • Manage executive relationships with strategic global clients and external agency partners
  • Enhance client retention, renewals, and revenue expansion across existing accounts
  • Standardize global account management processes and implement consistent campaign management methodologies
  • Build executive dashboards to measure client health, retention, and commercial performance metrics
Experience That Will Put You Ahead Of The Curve
  • 12+ years' experience in client success, account management or commercial leadership.
  • Significant leadership experience within digital publishing, media, advertising, marketing services or technology.
  • Experience managing global or multi-regional client service organizations.
  • Proven track record leading large, high-performing teams.
  • Strong commercial acumen with responsibility for revenue retention and growth.
  • Experience building scalable operational processes and service models.
  • Executive stakeholder management experience with major brands and agencies.
  • Experience leading organizational change and transformation programs.
Compensation and Benefits

The expected range for this role is $200,000 - $275,000

  • Medical, dental, and vision coverage
  • 401k plus a company match
  • Uncapped leave, because we trust you to manage your workload and time
  • When we hit our targets, enjoy a share of our profits with a bonus
  • Refer a friend and get rewarded when they join Future
  • Well-being support with access to our Colleague Assistant Programs
  • Opportunity to purchase shares in Future with our Share Incentive Plan

This is a hybrid role from our New York office, working three days from the office and two from home.

Diversity and Inclusion

Diversity is central to who we are. We believe different perspectives spark new ideas, fuel creativity, and drive innovation. That's why we're committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We're dedicated to fair and inclusive hiring practices and welcome talent from all backgrounds, because diverse teams build stronger futures.

Please let us know if you need any reasonable adjustments.

#J-18808-Ljbffr

Apply