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Client Success Project Manager Jobs in New Jersey

WebMD

Sr. Client Success Manager

Newark, NJ · On-site

... Client Success team. You will be responsible for building and maintaining strong customer ... You will also have demonstrated efficiencies in project execution, and team mentorship.

WebMD

Client Success Associate

Newark, NJ · On-site

$59K - $65K/yr

... to join our Client Success Organization. You will be responsible for building and maintaining ... Collaborate with internal teams including Project Managers throughout the development lifecycle to ...

WebMD

Client Success Associate

Newark, NJ · On-site

$59K - $65K/yr

... to join our Client Success Organization. You will be responsible for building and maintaining ... Collaborate with internal teams including Project Managers throughout the development lifecycle to ...

WebMD

Client Success Associate

Newark, NJ · On-site

$59K - $65K/yr

... to join our Client Success Organization. You will be responsible for building and maintaining ... Collaborate with internal teams including Project Managers throughout the development lifecycle to ...

WebMD

Client Success Coordinator

Newark, NJ · On-site

$19 - $25.50/hr

Project and Account Management Assistance: Work with Account Managers and Project Managers to help manage customer satisfaction by understanding and documenting project statuses. * Project Data ...

WebMD

Client Success Coordinator

Newark, NJ · On-site

Project and Account Management Assistance: Work with Account Managers and Project Managers to help manage customer satisfaction by understanding and documenting project statuses. * Project Data ...

EzTexting

Client Success Manager - Hoboken

Hoboken, NJ · On-site

We are looking for a new Client Success Manager to join us. We need talent of superb caliber to handle inquiries from our customers via phone, live chat and email. We want a leader who can manage ...

Simplicity Group Holdings

Be Seen First

Client Success Associate (NJ, CA, MN)

Summit, NJ · On-site

$60K - $65K/yr

The Client Success Associate will be the dedicated point of contact for newly transitioning ... Manage the entire onboarding journey, from pre-hire demonstrations through registration ...

New

Simplicity Group Holdings

Be Seen First

Client Success Associate (Minneapolis, MN, NJ, CA)

Summit, NJ · On-site

$60K - $65K/yr

The Client Success Associate will be the dedicated point of contact for newly transitioning ... Manage the entire onboarding journey, from pre-hire demonstrations through registration ...

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All JobsClient Success Project JobsClient Success Project Manager JobsClient Success Project Manager Jobs in New Jersey

Client Success Project Manager information

What does a client success project manager do?

A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.

How does a client success project manager typically balance client expectations with project deliverables?

Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success project manager, and why are they important?

To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.

What is the difference between Client Success Project Manager vs Customer Success Manager?

AspectClient Success Project ManagerCustomer Success Manager
Primary FocusManaging client projects, ensuring delivery and implementationBuilding ongoing relationships, ensuring customer satisfaction
CertificationsProject management certifications (PMP, CAPM)Customer success or account management certifications
Work EnvironmentCollaborates with project teams, handles timelinesEngages directly with clients, focuses on retention
Industry UsageCommon in SaaS, IT, consultingCommon in SaaS, tech, service industries

While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.

What cities in New Jersey are hiring for Client Success Project Manager jobs?

Cities in New Jersey with the most Client Success Project Manager job openings:

Client Success Project Manager jobs near you
Infographic showing various Client Success Project Manager job openings in New Jersey as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution.

Sr. Client Success Manager

WebMD

Newark, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Description
Position at WebMD
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Job Summary:
Medscape, a division of WebMD, is the leading online destination for physicians and healthcare professionals worldwide. Medscape develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
We're looking for an experienced and motivated client services professional to join our Client Success team. You will be responsible for building and maintaining strong customer relationships, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
In this role, our team members aren't just expected to manage tasks, you are empowered to redefine how they get done. We encourage our professionals to lean into the future of work by integrating advanced AI tools-such as Gemini, Claude, and ChatGPT-into their daily workflows. Whether they are leveraging large language models to streamline operations, using them as a creative sparring partner for high-level brainstorming, or deploying them to sharpen their personal organization, AI is a core component of our efficiency toolkit. We value candidates who move beyond manual execution, utilizing enterprise-available resources to automate the mundane and focus their energy on high-value, strategic decision-making.
This job is for you if you are an organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication and persuasion skills with the ability to pivot. You will also have demonstrated efficiencies in project execution, and team mentorship.
Responsibilities:
  • Drive client satisfaction - leverage your client management expertise, strong presentation skills, and deep understanding of Medscape's product value to effectively engage clients, provide exceptional, personalized client service and proactively address needs
  • Cultivate strong, collaborative partnerships with clients, delivering seamless communication and alignment from sales through to execution and launch
  • Manage day-to-day partnership and collaboration with all departments from sale to execution and launch ensuring overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc.
  • Ensure transparent, client-facing communication by preparing and sharing essential materials such as kick-off documents, status updates, contact reports, MLR meetings, and follow-ups, always adhering to client communication standards
  • Deliver Medscape solutions in a timely, efficient manner, aligning with client goals and objectives to ensure success
  • Partner with Sales teams to align on client and internal goals, ultimately enhancing both client satisfaction and overall business performance
  • Demonstrate a deep understanding of Medscape's processes to streamline efficiency, speed market, and deliver results that meet client expectations
  • Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals
  • Ability to articulate and advocate client needs/requirements to internal stakeholders
  • Analyze internal processes, identify opportunities to drive improvements in alignment with company-wide initiatives
  • Serve as a subject matter expert for assigned clients/brands
  • Support ongoing training and development efforts for clients or brands, ensuring they are well-equipped for success
  • Travel to client locations as required to foster relationships and support project delivery

Requirements:
  • Bachelor's degree preferred or will consider related experience.
  • Minimum of 5 years of experience with a combination of digital, agency and healthcare experience.
  • Minimum of 5 years of experience in Account Management or Client Service

Preferred Qualifications:
  • Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute
  • Familiarity with HCP-based clients including MLR process
  • Understanding of digital advertising
  • Ability to thrive in a fast-paced, collaborative environment

Salary range: $84,000 - $90,000.
Bonus Eligible:
This position is also eligible for a discretionary company bonus, based upon business results.
Benefits:
Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:
  • Health Insurance (medical, dental, and vision coverage)
  • Paid Time Off (including vacation, sick leave, and flexible holiday days)
  • 401(k) Retirement Plan with employer matching
  • Life and Disability Insurance
  • Employee Assistance Program (EAP)
  • Commuter and/or Transit Benefits (if applicable)
  • Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment.

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