Client Success Project Manager Jobs in Maryland (NOW HIRING)

The Manager, ClientSuccess,is responsible forsupporting the successful delivery of client programs and initiatives by coordinating projects, managing accounting activities, and fostering strong client relationships. This role serves as a key liaison between clients and internal teams, ensuring all stakeholders have the information and resources needed to execute against the approved scope and meet clientobjectives. The Manager, ClientSuccess,tracks deliverables,facilitatescommunication,documentskey decisions, and helps ensure projects are completed accurately and on time. Working collaboratively across departments, this role contributes to client satisfaction, account growth, operational efficiency, and the overall success of Moore's mission.

Mooreis a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.

Check out www.WeAreMoore.com for more information.

Your Impact:

• Partner with the Associate Vice President of Client Success to support the execution of client strategies, contractual obligations, and accountobjectives.

• Build andmaintainpositive working relationships with clients and internal stakeholders, serving as a key point of contact for day-to-day account needs.

• Collaborate with cross-functional teams, including Creative, Audience Planning, Analytics, Data & Analytics, and other departments, to ensuretimelycompletion of client deliverables.

• Track project deliverables and client commitments across assigned accounts, proactivelyidentifyingpotential risks or delays and communicating them toappropriate stakeholders.

• Support client satisfaction byassistingwith issue resolution,facilitatingfollow-up, and ensuring client requests are addressedpromptly.

• Schedule and coordinate client and internal meetings,assistingwith agenda development and preparation of meeting materials as needed.

• Capture, organize, and distribute meeting notes, key decisions, action items, and next steps to ensure clear communication and accountability.

• Participate in recurring internal status meetings, providing updates on project progress, client needs, upcoming milestones, and deliverables.

• Support the overall health and growth of client accounts by helpingmaintainstrong client relationships andidentifyingopportunities to enhance service delivery.

• Assistin the day-to-day management of assigned accounts, ensuring projectsremainorganized, on schedule, and aligned with client expectations.

• Demonstrate initiative byidentifyingprocess improvements, operational gaps, and client needs, bringing recommendations forward to improve efficiency and client experience.

• Provide support to directors and other team members on special projects andadditionalassignments as needed.

Your Profile:

• 3+years of agency experience

• Direct marketing fundraising experience highly desirable

• Bachelor's degree (B.A. or B.S.) or equivalent from accredited college or university.
• Ability to work in a team environment to meet client goals.
• Solid understanding of a direct response/direct marketing program
• Friendly, customer-service orientedattitude.
• Strong written and verbal communication skills.
• Exceptional attention to detail and strong organizational/project management skills
• Self-motivated and solutions-oriented, with the ability toanticipateclient and organizational needs
• Self-starter with strong organizational skills and the ability to work independently while seeking guidance when needed.
• Proficiencywith Microsoft Office suite of products including Outlook, Word, Excel, PowerPoint,SharePointand Teams.
• Ability to learn and adapt quickly to various communication and workflow platforms such asWorkfront, NetSuite, Salesforce, Asana,

How We'll Support You:

• Jointhe largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including comprehensive healthcare, paid holidays, and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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