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Client Success Operations Manager Jobs in Renton, WA

Gold's Gym

Operations Manager

Kirkland, WA · On-site

$58K - $68K/yr

Ownership / Director of Operations Position Summary The Operations manager is responsible for supporting the overall success of the club by leading daily operations, delivering an exceptional member ...

Gold's Gym

Operations Manager

Woodinville, WA · On-site

$58K - $68K/yr

Ownership / Director of Operations Position Summary The Operations manager is responsible for supporting the overall success of the club by leading daily operations, delivering an exceptional member ...

TERRACON

Operations Manager IV

Lynnwood, WA · On-site

$209K - $255K/yr

... success. If you are you interested in belonging to a 100% employee-owned organization where ... Promote thoughtful innovation and continuous improvement that strengthen client service ...

PDS Health

Operations Manager

Woodinville, WA · On-site

$34.50/hr

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

PDS Health

Operations Manager

Lynnwood, WA · On-site

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

PDS Health

Operations Manager

Kent, WA · On-site

$33.25 - $41.75/hr

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

PDS Health

Operations Manager

Woodinville, WA · On-site

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

PDS Health

Operations Manager

Seattle, WA · On-site

$34.50 - $43/hr

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

PDS Health

Operations Manager

Tukwila, WA · On-site

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

PDS Health

Operations Manager

Lynnwood, WA · On-site

$34.50/hr

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

PDS Health

Operations Manager

Seattle, WA · On-site

$34.50/hr

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

PDS Health

Operations Manager

Kent, WA · On-site

$33.25/hr

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

PDS Health

Operations Manager

Puyallup, WA · On-site

$34.50/hr

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

Gold's Gym Washington

Operations Manager

Woodinville, WA · On-site

$58K - $68K/yr

Ownership / Director of Operations Position Summary The Operations manager is responsible for supporting the overall success of the club by leading daily operations, delivering an exceptional member ...

PDS Health

Operations Manager

Auburn, WA · On-site

$34.50/hr

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

PDS Health

Operations Manager

Puyallup, WA · On-site

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

PDS Health

Operations Manager

Redmond, WA · On-site

$34.50/hr

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

PDS Health

Operations Manager

Tukwila, WA · On-site

$34.50/hr

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

Imagen Dental Partners

Operations Manager

Bellevue, WA · On-site

As a growth-orientated Dental Operations Manager , you will be at the forefront of our mission to elevate patient care, streamline operations, and drive the success of the dental practice. What sets ...

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All JobsClient Success Operations JobsClient Success Operations Manager JobsClient Success Operations Manager Jobs in Renton, WA

Client Success Operations Manager information

See Renton, WA salary details

$36.6K

$93.4K

$157.5K

How much do client success operations manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for client success operations manager in Renton, WA is $93,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,900.00 and $111,400.00 per year, depending on experience, location, and employer.

What is a client success operations manager?

A Client Success Operations Manager is responsible for optimizing the processes, tools, and strategies that support customer success teams within an organization. They analyze data, streamline workflows, manage technology platforms, and ensure that client-facing teams have the resources needed to deliver an outstanding customer experience. This role bridges the gap between client success, sales, and operations, helping to improve customer retention and satisfaction. By implementing best practices and monitoring key metrics, they contribute directly to the overall growth and efficiency of the business.

How does a client success operations manager typically collaborate with other departments to enhance the client experience?

A Client Success Operations Manager frequently works cross-functionally with teams such as Sales, Product, and Support to streamline processes that directly impact the client journey. They coordinate with Sales to ensure smooth client onboarding, collaborate with Product teams to relay client feedback for feature improvements, and partner with Support to optimize issue resolution workflows. Effective communication and proactive problem-solving are essential, as these collaborations help deliver a seamless and positive experience for clients.

What are the key skills and qualifications needed to thrive as a client success operations manager, and why are they important?

To thrive as a Client Success Operations Manager, you need expertise in customer success strategies, data analysis, process optimization, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems like Salesforce, analytics tools, and experience with workflow automation platforms are typically required. Strong problem-solving abilities, communication, and stakeholder management skills make someone stand out in this position. These skills are crucial for ensuring client satisfaction, driving operational efficiency, and supporting business growth.

What is the difference between Client Success Operations Manager vs Customer Success Manager?

AspectClient Success Operations ManagerCustomer Success Manager
Primary FocusOptimizing processes, tools, and data to improve client success outcomesBuilding relationships and ensuring client satisfaction
ResponsibilitiesData analysis, process improvement, cross-department coordinationOnboarding, ongoing support, renewals, and upselling
Required SkillsAnalytics, project management, technical proficiencyCommunication, relationship management, problem-solving
Work EnvironmentCollaborative with sales, support, and product teamsDirect client interaction and relationship building

The Client Success Operations Manager focuses on streamlining processes and leveraging data to enhance client success, while the Customer Success Manager emphasizes direct client engagement and satisfaction. Both roles are essential in ensuring overall client retention and growth within organizations.

Operations Manager

Kirkland, WA • On-site

Gold's Gym
Health and Personal Care Stores • 11 - 50 employees
Learn more about Gold's Gymexternal

$58K - $68K/yr

Full-time

PTO

Posted 18 days ago

Gold's Gym rating

6.1

Company rating: 6.1 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Paid time off
  • Training & development
  • Employee discounts

Operations Manager
Department: Operations
Status: Full-Time | Non-Exempt
Location: Kirkland, WAEntity: Gold's Gym PNW
Reports To: Ownership / Director of Operations
Position Summary
The Operations manager is responsible for supporting the overall success of the club by leading daily operations, delivering an exceptional member experience, developing high-performing teams, and driving business results. This role partners with the Club Manager to achieve revenue goals through member acquisition, retention, retail performance, operational excellence, and team accountability.
The Operations Manager oversees front desk operations, member services, Kids Club, and club standards while fostering a positive, engaging environment for members, guests, and team members. This individual serves as the manager on duty in the absence of the Club Manager and helps ensure the club operates efficiently, safely, and profitably.
Major Responsibilities
  • Lead, coach, and develop team members to consistently deliver exceptional member experiences and achieve individual and club performance goals.
  • Support overall club revenue through membership growth, member retention, retail performance, and operational excellence.
  • Monitor key business metrics and identify opportunities to improve revenue, member engagement, operational efficiency, and profitability.
  • Foster a culture of accountability, teamwork, and continuous improvement while modeling company values and leadership behaviors.
  • Oversee the daily operations of the club, including front desk, Kids Club, cleanliness, facility presentation, inventory, and member service standards.
  • Recruit, hire, onboard, train, coach, and develop team members.
  • Partner with department leaders to improve member satisfaction, retention, and overall club performance.
  • Ensure company policies, operational procedures, and safety standards are consistently followed.
  • Manage retail and concession operations, including merchandising, inventory, and revenue optimization.
  • Minimize revenue leakage through accurate operational processes, inventory controls, and proactive member account management.
  • Support member retention by resolving concerns promptly, managing cancellations according to company procedures, and creating positive member experiences.
  • Oversee the member feedback process and implement improvements based on member insights.
  • Assist with payroll administration, scheduling, and workforce planning to ensure accurate payroll and appropriate staffing levels.
  • Manage purchasing of janitorial supplies, office supplies, forms, and operational equipment within budget.
  • Support club marketing initiatives, community outreach, events, and promotions that increase membership engagement and business growth.
  • Perform additional leadership responsibilities as assigned by the Club Manager.

Qualifications & Requirements
  • Bachelor's degree preferred.
  • Minimum of 1 years of leadership or management experience in fitness, hospitality, retail, or a related customer-focused industry.
  • Experience leading teams, improving operational performance, and achieving business goals.
  • Strong leadership, coaching, and interpersonal skills.
  • Excellent communication, organizational, and problem-solving abilities.
  • Demonstrated ability to drive business performance through member experience, operational excellence, and team development.
  • Proficiency with Microsoft Office and the ability to learn new software systems.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Knowledge of fitness club operations is preferred.

Physical Requirements
  • Ability to stand or sit for extended periods throughout the workday.
  • Ability to lift up to 25 pounds.
  • Ability to communicate effectively in person and by telephone.
  • Ability to work in a fast-paced environment while meeting deadlines.
  • Regular exposure to moving mechanical equipment within the club.
  • Flexibility to work evenings, weekends, and holidays as business needs require.

Compensation: $58,000.00 - $68,000.00 per year
From a single gym in Venice Beach, California in 1965 to a global symbol of strength and performance, Gold's Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents, our legacy has evolved while staying true to it's roots- serious training, community and results. As the industry shifts, Gold's Gym continues to lead, honoring our heritage while building the next generation of members and fitness experiences.
We attribute much of our success to our company culture. We're grounded, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.
If this feels like you, we can't wait to get your application!

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