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Client Success Operations Manager Jobs in Plano, TX

Link Consulting Services

Client Success Manager

Plano, TX · On-site

$90K - $110K/yr

Base salary: $90,000 - $110,000, with an On-Target Earnings (OTE) of $175,000 at plan The Client Success Manager (CSM) is the primary relationship owner and seller in a portfolio of the client ...

INHABIT IQ

Client Success Manager I

Plano, TX · On-site +1

... Client Success Manager I builds and maintains strong client relationships to ensure customers ... Collaborate with cross functional teams (e.g., Sales, Support, Product, Operations) to ensure a ...

Inhabit

Client Success Manager I

Plano, TX · On-site

... Client Success Manager I builds and maintains strong client relationships to ensure customers ... Collaborate with cross functional teams (e.g., Sales, Support, Product, Operations) to ensure a ...

Inhabit

Client Success Manager I

Plano, TX · On-site

... Client Success Manager I builds and maintains strong client relationships to ensure customers ... Collaborate with cross functional teams (e.g., Sales, Support, Product, Operations) to ensure a ...

Gartner

Client Success Manager

Irving, TX · On-site

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Build, develop and manage relationships with a variety of clients ranging from senior C-levels to ...

Gartner

Client Success Manager

Irving, TX · On-site

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Build, develop and manage relationships with a variety of clients ranging from senior C-levels to ...

Gartner, Inc.

Client Success Manager

Irving, TX · On-site

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Build, develop and manage relationships with a variety of clients ranging from senior C-levels to ...

Gartner

Client Success Manager

Irving, TX · On-site +1

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Build, develop and manage relationships with a variety of clients ranging from senior C-levels to ...

CheckSammy Inc.

Client Success Coordinator

Addison, TX · On-site

$17.75 - $23.75/hr

Maintain accurate client information, notes, and activity within CRM and other internal systems ... Collaborate with sales, operations, support, and other teams to deliver a consistent client ...

Gartner

Client Success Manager

Irving, TX · On-site +1

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Build, develop and manage relationships with a variety of clients ranging from senior C-levels to ...

Gartner

Client Success Manager

Irving, TX · On-site

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Build, develop and manage relationships with a variety of clients ranging from senior C-levels to ...

Gartner

Client Success Manager

Irving, TX · On-site +1

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Build, develop and manage relationships with a variety of clients ranging from senior C-levels to ...

Risk Release

Client Success Coordinator

Dallas, TX · On-site

This role is a stepping stone to a Client Success Manager (CSM) position. The Client Success ... We were founded with a commitment to de-risk, add value, and simplify operations for owner ...

Gartner, Inc.

Client Success Manager

Irving, TX · On-site

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Build, develop and manage relationships with a variety of clients ranging from senior C-levels to ...

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Showing results 21-40

All JobsClient Success Operations JobsClient Success Operations Manager JobsClient Success Operations Manager Jobs in Plano, TX

Client Success Operations Manager information

See Plano, TX salary details

$31.1K

$79.5K

$134K

How much do client success operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for client success operations manager in Plano, TX is $79,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $94,800.00 per year, depending on experience, location, and employer.

What is a client success operations manager?

A Client Success Operations Manager is responsible for optimizing the processes, tools, and strategies that support customer success teams within an organization. They analyze data, streamline workflows, manage technology platforms, and ensure that client-facing teams have the resources needed to deliver an outstanding customer experience. This role bridges the gap between client success, sales, and operations, helping to improve customer retention and satisfaction. By implementing best practices and monitoring key metrics, they contribute directly to the overall growth and efficiency of the business.

How does a client success operations manager typically collaborate with other departments to enhance the client experience?

A Client Success Operations Manager frequently works cross-functionally with teams such as Sales, Product, and Support to streamline processes that directly impact the client journey. They coordinate with Sales to ensure smooth client onboarding, collaborate with Product teams to relay client feedback for feature improvements, and partner with Support to optimize issue resolution workflows. Effective communication and proactive problem-solving are essential, as these collaborations help deliver a seamless and positive experience for clients.

What are the key skills and qualifications needed to thrive as a client success operations manager, and why are they important?

To thrive as a Client Success Operations Manager, you need expertise in customer success strategies, data analysis, process optimization, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems like Salesforce, analytics tools, and experience with workflow automation platforms are typically required. Strong problem-solving abilities, communication, and stakeholder management skills make someone stand out in this position. These skills are crucial for ensuring client satisfaction, driving operational efficiency, and supporting business growth.

What is the difference between Client Success Operations Manager vs Customer Success Manager?

AspectClient Success Operations ManagerCustomer Success Manager
Primary FocusOptimizing processes, tools, and data to improve client success outcomesBuilding relationships and ensuring client satisfaction
ResponsibilitiesData analysis, process improvement, cross-department coordinationOnboarding, ongoing support, renewals, and upselling
Required SkillsAnalytics, project management, technical proficiencyCommunication, relationship management, problem-solving
Work EnvironmentCollaborative with sales, support, and product teamsDirect client interaction and relationship building

The Client Success Operations Manager focuses on streamlining processes and leveraging data to enhance client success, while the Customer Success Manager emphasizes direct client engagement and satisfaction. Both roles are essential in ensuring overall client retention and growth within organizations.

What cities near Plano, TX are hiring for Client Success Operations Manager jobs?

Cities near Plano, TX with the most Client Success Operations Manager job openings:

Infographic showing various Client Success Operations Manager job openings in Plano, TX as of June 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,500 per year, or $38.2 per hour.

Client Success Manager

Plano, TX • On-site

Link Consulting Services
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Link Consulting Servicesexternal

$90K - $110K/yr

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Key responsibilities

  • Serve as the primary point of contact and trusted advisor for an assigned portfolio of managed IT/security clients

  • Own revenue growth within your account portfolio by identifying expansion opportunities and closing MRR uplift and new project revenue

  • Lead regular business reviews with clients to present reports and surface expansion opportunities

Job description

Work Location: Hybrid in Plano, TX or Torrance, CA
Pay Range: Base salary: $90,000 – $110,000, with an On-Target Earnings (OTE) of $175,000 at plan
 
The Client Success Manager (CSM) is the primary relationship owner and seller in a portfolio of the client's existing managed IT and security clients. This is a revenue-carrying role: the CSM is responsible for driving MRR uplift and new project revenue within their accounts by identifying and building a pipeline of expansion opportunities and closing them against a quota. The CSM owns client retention, satisfaction, and ongoing value realization — ensuring clients understand and adopt the full value of their service agreement and partners with the Solutions Architect, Technical Account Manager, Service Leadership and other departments on scoping technical improvements and solutions while coordinating with technical delivery teams to resolve client issues.
The employee is advised that as with all positions, other responsibilities may be assigned, as the same position fundamentals and skill set may be used in other areas of the company.
 
Key Responsibilities:
 
  • Serve as the primary point of contact and trusted advisor for an assigned portfolio of managed IT/security clients
  • Own revenue growth within your account portfolio as the primary seller into existing clients — proactively identify whitespace, build and manage a pipeline of expansion opportunities, and close MRR uplift and new project revenue against a quota
  • Partner with the Solutions Architect to scope and position additional services, upgrades, and security improvements, translating technical recommendations into expansion opportunities you sell and close
  • Own overall client relationship health, satisfaction (CSAT/NPS), and retention/renewal outcomes
  • Lead regular business reviews (QBRs) with clients, presenting IT governance and security posture reports (device compliance, patch status, Microsoft Secure Score, licensing utilization, support performance) and using them to surface expansion opportunities
  • Monitor account health indicators — ticket volume and trends, SLA adherence, security risk flags — and proactively address issues before they escalate
  • Coordinate with helpdesk and technical delivery teams to resolve escalated support issues and ensure timely resolution
  • Track contract renewal timelines; participate in renewal conversations in partnership with sales leadership
  • Receive and onboard newly assigned accounts handed off by Business Development Managers (BDMs) after the initial sale, ensuring a smooth transition into ongoing account management and sales
  • Maintain accurate, up-to-date records of client interactions, account status, and the expansion pipeline in the CRM/PSA
    Advocate internally for client needs, feeding client feedback into service delivery and roadmap discussions
  • Ensure clients understand and adopt the full value of their service agreement, including underutilized tools and licenses, as a foundation for expansion conversations
 
Qualifications:
 
  • 3+ years of experience in quota-carrying Client Success, Account Management, or Client Relationship role with direct responsibility for selling into and expanding existing accounts, ideally within an MSP, MSSP, or IT/technology services environment
  • Demonstrated track record of independently identifying, proposing, and closing renewal and expansion revenue (MRR uplift, new projects) within existing accounts, consistently meeting or exceeding revenue targets
  • Working fluency in Microsoft 365, identity, endpoint, cybersecurity, cloud, and managed services concepts strong enough to guide a business discussion without relying on a technical lead for every answer
  • Strong presentation, negotiation, and communication skills; comfortable leading executive-level business reviews and selling conversations
  • Experience with CRM/PSA tools (e.g., HubSpot, Salesforce, ConnectWise, or similar)
  • Strong CRM discipline, including account health, contact mapping, forecast hygiene, renewal risk tracking, and next-step ownership
  • Collaborative mindset — works effectively with sales, technical delivery, and security teams
 
Education:
 
  • Associate’s or Bachelor’s degree in Information Technology, Marketing, Business, Economics, or Liberal Arts, a related field preferred
  • Equivalent combination of relevant technical certifications and professional experience will be considered