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Client Success Operations Manager Jobs in California

DoorDash

Client Success Manager

San Francisco, CA · On-site

About the Role As a Merchant Success Manager (MSM), you will play a critical role in supporting and ... You have 2+ years of experience in business operations or related setting * You have experience in ...

POS360

Client Success Manager II

Westlake Village, CA · On-site

$72K - $105K/yr

The Client Success Manager II takes on an expanded portfolio of accounts; including designated VIP clients and is responsible for managing accounts with advanced integration needs. Building on the ...

Jobless

Client Success Manager II

Westlake Village, CA · On-site

$72K - $105K/yr

The Client Success Manager II takes on an expanded portfolio of accounts; including designated VIP clients and is responsible for managing accounts with advanced integration needs. Building on the ...

POS360

Client Success Manager II

Westlake Village, CA · On-site

$72K - $105K/yr

The Client Success Manager II takes on an expanded portfolio of accounts; including designated VIP clients and is responsible for managing accounts with advanced integration needs. Building on the ...

POS360

Client Success Manager II

Westlake Village, CA · On-site

$72K - $105K/yr

The Client Success Manager II takes on an expanded portfolio of accounts; including designated VIP clients and is responsible for managing accounts with advanced integration needs. Building on the ...

POS360

Client Success Manager II

Westlake Village, CA · On-site

$72K - $105K/yr

The Client Success Manager II takes on an expanded portfolio ofaccounts;including designated VIP clients andis responsible formanaging accounts with advanced integration needs. Building on the ...

Jobless

Sr. Client Success Manager

San Diego, CA · On-site

Manage a portfolio of client accounts and serve as the primary relationship owner ... Develop strong partnerships by understanding client goals, operational challenges, and success ...

IPS Group

Sr. Client Success Manager

San Diego, CA · On-site

Manage a portfolio of client accounts and serve as the primary relationship owner ... Develop strong partnerships by understanding client goals, operational challenges, and success ...

Viewics Inc

Client Success Manager

San Jose, CA

The customer success manager serves as the primary advocate and champion for each customer here at ... Deep understanding of software and laboratory operations in one or more of the following roles ...

Viewics Inc

Client Success Manager

San Jose, CA · On-site

The customer success manager serves as the primary advocate and champion for each customer here at ... Deep understanding of software and laboratory operations in one or more of the following roles ...

IPS Group

Sr. Client Success Manager

San Diego, CA · On-site

$75K - $85K/yr

Manage a portfolio of client accounts and serve as the primary relationship owner ... Develop strong partnerships by understanding client goals, operational challenges, and success ...

TheKey

Client Success Manager

La Jolla, CA · On-site

$65K - $101K/yr

Essential Duties and Responsibilities: • Manage the day-to-day client relationship and delivery of quality care • Identifying and focusing on a holistic approach to client care with a focus on ...

Fireclay Tile

Client Success Specialist

Aromas, CA · On-site

$24/hr

Reporting to the Client Success Manager, this position is hybrid based out of Aromas, CA (HQ) or ... operations at Solidcore before finding her way to Fireclay. Chrissy started here 5 years ago as a ...

Thekey

Client Success Manager

La Jolla, CA · On-site

$65K - $101K/yr

Manage the day-to-day client relationship and delivery of quality care Identifying and focusing on a holistic approach to client care with a focus on quality of life, including recommending new and ...

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All JobsClient Success Operations JobsClient Success Operations Manager JobsClient Success Operations Manager Jobs in California

Client Success Operations Manager information

What is a client success operations manager?

A Client Success Operations Manager is responsible for optimizing the processes, tools, and strategies that support customer success teams within an organization. They analyze data, streamline workflows, manage technology platforms, and ensure that client-facing teams have the resources needed to deliver an outstanding customer experience. This role bridges the gap between client success, sales, and operations, helping to improve customer retention and satisfaction. By implementing best practices and monitoring key metrics, they contribute directly to the overall growth and efficiency of the business.

How does a client success operations manager typically collaborate with other departments to enhance the client experience?

A Client Success Operations Manager frequently works cross-functionally with teams such as Sales, Product, and Support to streamline processes that directly impact the client journey. They coordinate with Sales to ensure smooth client onboarding, collaborate with Product teams to relay client feedback for feature improvements, and partner with Support to optimize issue resolution workflows. Effective communication and proactive problem-solving are essential, as these collaborations help deliver a seamless and positive experience for clients.

What are the key skills and qualifications needed to thrive as a client success operations manager, and why are they important?

To thrive as a Client Success Operations Manager, you need expertise in customer success strategies, data analysis, process optimization, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems like Salesforce, analytics tools, and experience with workflow automation platforms are typically required. Strong problem-solving abilities, communication, and stakeholder management skills make someone stand out in this position. These skills are crucial for ensuring client satisfaction, driving operational efficiency, and supporting business growth.

What is the difference between Client Success Operations Manager vs Customer Success Manager?

AspectClient Success Operations ManagerCustomer Success Manager
Primary FocusOptimizing processes, tools, and data to improve client success outcomesBuilding relationships and ensuring client satisfaction
ResponsibilitiesData analysis, process improvement, cross-department coordinationOnboarding, ongoing support, renewals, and upselling
Required SkillsAnalytics, project management, technical proficiencyCommunication, relationship management, problem-solving
Work EnvironmentCollaborative with sales, support, and product teamsDirect client interaction and relationship building

The Client Success Operations Manager focuses on streamlining processes and leveraging data to enhance client success, while the Customer Success Manager emphasizes direct client engagement and satisfaction. Both roles are essential in ensuring overall client retention and growth within organizations.

What cities in California are hiring for Client Success Operations Manager jobs?

Cities in California with the most Client Success Operations Manager job openings:

Client Success Manager

Santa Clara, CA • On-site, Remote

IT Management Corp. dba 101 VOICE
See more jobs at IT Management Corp. dba 101 VOICEexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Company Description
IT Management Corporation (ITMC) is a leading technology solutions provider specializing in networking, communications, cloud, cybersecurity, and managed services. Since 2009, we have helped organizations modernize their technology environments through innovative solutions, strategic partnerships, and exceptional customer service.
Our customers rely on us to design, implement, and support technology solutions that improve reliability, security, and operational efficiency. We proudly serve organizations across the public and private sectors, with a strong focus on State, Local Government, and Education (SLED) customers.
Learn more at ITMC.net.
Job Description
ITMC is seeking a Customer Success Manager (CSM) to manage and grow a portfolio of existing SLED accounts. This role is responsible for building trusted customer relationships, driving retention, identifying expansion opportunities, and ensuring customers receive maximum value from their technology investments.
The ideal candidate combines strong account management skills with a consultative approach and a passion for helping customers achieve their goals. You will serve as a strategic partner to school districts, government agencies, and other public sector organizations while collaborating closely with sales, engineering, operations, and leadership teams.
Customer Success & Account Management
  • Manage a portfolio of existing SLED customer accounts and serve as their primary point of contact.
  • Develop strong relationships with IT leaders, administrators, procurement teams, and key stakeholders.
  • Conduct regular customer business reviews to understand goals, challenges, and upcoming initiatives.
  • Drive customer retention, satisfaction, and long-term account growth.
  • Act as the voice of the customer by coordinating with internal teams to ensure successful project delivery and support.
  • Monitor customer health, identify risks, and proactively address issues before they impact the customer experience.

Account Growth & Strategic Planning
  • Identify opportunities to expand existing customer relationships through additional solutions and services.
  • Partner with sales and engineering teams to develop strategic account plans and technology roadmaps.
  • Support contract renewals and help customers evaluate new technologies that align with their business objectives.
  • Generate and manage customer quotes, proposals, and solution recommendations.
  • Track opportunities, renewals, and customer engagement activities within the CRM system.

Cross-Functional Collaboration
  • Coordinate with engineering, project management, support, and vendor partners to ensure exceptional customer outcomes.
  • Assist with vendor registrations, customer communications, and sales support activities as needed.
  • Maintain accurate customer records, account documentation, and pipeline updates.
  • Provide customer feedback and market insights to help improve service offerings and customer experience.

Qualifications
  • 3-5 years of experience in Customer Success, Account Management, Account Executive, or Sales roles within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions environment.
  • Experience supporting public sector, government, or education customers preferred.
  • Understanding of networking, cloud, cybersecurity, communications, or managed services solutions.
  • Strong relationship-building, communication, and presentation skills.
  • Experience managing multiple customer accounts and competing priorities.
  • Proficiency with CRM platforms such as HubSpot, Salesforce, or similar systems.
  • Strong organizational skills and attention to detail.

Core Competencies
  • Customer-first mindset with a passion for delivering exceptional service.
  • Strong business acumen and consultative problem-solving skills.
  • Ability to build trust and credibility with executive-level stakeholders.
  • Self-motivated, organized, and results-oriented.
  • Adaptable and comfortable working in a fast-paced environment.Collaborative team player with strong follow-through and accountability.

Additional Information
Why Join ITMC?
  • Join a growing technology company with a strong reputation in the SLED market.
  • Work alongside experienced technology, sales, and engineering professionals.
  • Competitive compensation and performance-based incentives.
  • Opportunities for professional growth and career advancement.
  • Collaborative culture that values initiative, accountability, and innovation.

All your information will be kept confidential according to EEO guidelines.

Apply