Client Success Marketing Manager Jobs (NOW HIRING)

The Client Marketing Manager plays a key role in driving engagement, awareness, and utilization of Bright Horizons services across a portfolio of valued client accounts. This strategic marketing leader partners closely with clients and internal stakeholders to develop and execute data-driven, multi-channel marketing programs that support client goals, enhance the employee experience, and deliver measurable business results. Combining creativity, analytical thinking, and relationship management, the Client Marketing Manager influences client success while contributing to retention, growth, and long-term partnership value.

This is aRemoteposition available in the United States. '

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-qualitychild care, elder care, and educational support. Our workplace reflects this commitment-with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being.Whether you're caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons,you're the difference.

The Client Marketing Manager (CMM) leads the development and execution of strategic client marketing programs for a defined portfolio of accounts across all lines of business. In partnership with Client Relations, this role drives measurable growth in awareness, registration, and utilization of Bright Horizons services through client communication channels.

This role leverages strategic thinking, creativity, and data-driven insights to influence client outcomes, optimize marketing performance, and contribute to client retention and revenue growth.

Essential Functions/Responsibilities

• Lead the development and execution of strategic marketing plans for a portfolio of client accounts, driving awareness, engagement, and utilization of Bright Horizons services.

• Partner with clients and internal stakeholders to assess business needs, identify opportunities, and deliver data-driven marketing recommendations that influence client strategy and outcomes.

• Executes multi-channel marketing initiatives (e.g., launches, transitions, campaigns), ensuring alignment across stakeholders.

• Analyze marketing performance, synthesize insights, and make recommendations to optimize future campaigns and improve ROI.

• Act as a subject matter expert in client marketing, advising on best practices, communication strategies, and engagement approaches.

• Work with cross-functional partners (Creative, Channel, Client Relations) to align on priorities, messaging, and execution strategies.

• Manage day-to-day project tasks, ensuring deliverables are completed accurately and within established timelines.

• Identify opportunities to improve processes, tools, and marketing practices to drive operational efficiency and effectiveness.

• Bachelor's degree in marketing or related field - Required

• 5 years of experience in Marketing or related field - Required

• Experience with Salesforce, Salesforce Marketing Cloud, print-on-demand systems, and providing creative direction - Preferred

• Qualities include strong project management skills; results-oriented and highly motivated

• Ability to lead projects and take initiative on ideas with minimal supervision

• Strong cross-functional communications skillset

• Comfortable setting aggressive goals and exceeding them

• Thrives in a team environment as well as in an individual setting

• Function effectively under pressure and maintains a sense of humor

• Be willing to adjust roles and responsibilities to meet the needs of a constantly changing and growing organization

• Be able to adjust quickly to changing priority of tasks

• Knowledgeable and adept at Microsoft OS, including Microsoft Office, Excel, Outlook

• Must be detail-oriented and set high standards for quality. Strong organizational skills required. Proven excellent written and verbal communication skills

• Strong writing skills, review skills, and general creative "eye"

• Must be a self-starter with a sense of urgency and a commitment to delivering high-quality work consistently

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Bepart of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We're changing the world of work and family, and it starts with you. At Bright Horizons,you're the difference.

Life at Bright Horizons:

At Bright Horizons, you're more than your job title -you're the difference. Whether you're nurturing a child's first steps or supporting the systems behind the scenes, your work creates real impact. We're a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future - for yourself and for others.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.