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Client Success Manager Jobs in Teulon, MB (NOW HIRING)

Targeted Talent

Manager, Renewals

Winnipeg, MB · On-site

Our client is a pioneer in the CRM space, is seeking a Manager, Renewals who will be responsible for the retention and growth of their customer base. A blend of both Customer Success and Account ...

Targeted Talent

Manager, Renewals

Winnipeg, MB · On-site

Our client is a pioneer in the CRM space, is seeking a Manager, Renewals who will be responsible for the retention and growth of their customer base. A blend of both Customer Success and Account ...

BDO Canada

Manager, Assurance

Winnipeg, MB · Hybrid

... client's business How do we define success for your role? * You demonstrate BDO's core values ... Ability to prioritize workloads and manage multiple tasks and deadlines * Act as a leader in the ...

BDO Canada

Bilingual Senior Manager, Assurance

Winnipeg, MB · On-site

CA$109K - CA$159K/yr

Address client issues in a timely manner, following BDO Policy and using your strong technical ... Fluently bilingual in both French and English (written and oral) How do we define success for your ...

Canad Inns

Banquet Manager

Winnipeg, MB

... on client requests;Analyze banquet event orders, communicate effectively with customers, managers ... Our benefits to support your success:Participation in the Employee Canadvantage Rewards Program.

BDO Canada

Senior Manager, Assurance

Winnipeg, MB · On-site +1

How do we define success for your role? * You demonstrate BDO's core values through all aspects of ... You understand your client's industry, challenges, and opportunities; clients describe you as ...

HUB

Account Manager

Winnipeg, MB · Hybrid

CA$50K - CA$60K/yr

... Success * A positive attitude, the constant desire to help others, curiosity, and the ability to ... Experience in delivering client-focused solutions based on customer needs * 1+ years of life ...

BDO Canada

Manager, Canadian Tax Services

Winnipeg, MB · Hybrid

Lead client engagements for a wide variety of clients across industries and organizational sizes ... We enable you to engage with how we change and evolve, being a key contributor to the success and ...

JMT Consultants Inc.

Estimating Manager

Winnipeg, MB · On-site

The Estimating Manager will drive and support project success from inception to completion. The ... both client needs and company goals. What You'll do: * Work directly on budget creation and ...

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Client Success Manager information

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What cities near Teulon, MB are hiring for Client Success Manager jobs? Cities near Teulon, MB with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Teulon, MB as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Manager, Renewals

Targeted Talent

Winnipeg, MB • On-site

Full-time

Re-posted 14 days ago

Job description

Our client is a pioneer in the CRM space, is seeking a Manager, Renewals who will be responsible for the retention and growth of their customer base. A blend of both Customer Success and Account Management, this role requires a balanced approach of proactive business development and creative problem solving to meet/exceed revenue targets.

Primary Duty / Objective:

Meet and exceed renewal revenue targets for all accounts in North America and Australia by:
  • Ensuring ongoing renewal attainment
  • Reducing churn and downgrades
  • Identifying and closing expansion opportunities

Supporting Tasks and Activities:

  • Key Account Management
    • Act as primary point of contact on all Key Accounts engaging various internal teams to ensure time resolution of requests and project delivery
    • Provide training and guidance for clients to drive value received from their CRM solution.
    • Proactively contact clients based on cadence determined by customer life-cycle.
    • Conduct Account Review meetings and leverage solution-based selling to identify and close new revenue opportunities.
    • Craft and present Executive Business Reviews to clients communicating value delivery and identify areas to increase adoption.
    • Own the renewals process including the negotiation of win/win renewal agreements for small and medium sized companies.
    • Leverage qualitative and quantitative data for prospecting revenue opportunities and identifying churn risks within their territory.
    • Maintain thorough understanding of renewal and expansion pipeline and provide 90-day revolving forecast.
  • Renewal Portfolio Performance
    • Act as subject knowledge expert for internal and external questions pertaining to:
      • Current and historical agreement term and conditions
      • Current and historical products and rate plans
      • Renewal policy, procedures and documentation
    • Managing direct reports
      • Provide Coaching and training on sales best practices to develop team
      • Handle client escalations when necessary
      • Monitor revenue performance and in-act course correcting strategies to ensure individual and team revenue targets are attained.
      • Resolving conflicts and disagreements
      • Creating tools, process, and procedures to support team in their objectives
    • Support the NNL Sales team through:
      • Providing existing customer industry data / information to support sales efforts
    • Support sales strategy creation, new systems implementation, financial budgeting / forecasting and providing customer feedback for product direction
    • Support Business Partners in Key Account renewal and expansion conversations
  • Other Activities
    • Design and implement policy, procedures, systems and KPIs to streamline operations and revenue generating activities
    • Aggregate and present renewal performance data on a monthly, quarterly and annual basis to senior Management team
    • Monitor the book of business performance on an on-going basis to identify and mitigate any potential revenue risks
    • Analyze data sets to produce and produce ad-hoc reports for strategy decisions
    • Supporting VP, sales on various projects and initiatives when needed

Skills / Qualification / Education

  • University degree or comparable work experience
  • 7+ years B2B Account Management Experience, SaaS preferred
  • 3+ years in sales leadership role
  • Outstanding sales, customer success and problem-solving abilities
  • Advanced knowledge of Microsoft suite
  • Excellent revenue risk identification and migration ability
  • Concise communicator with the ability to communicate effectively across audiences with varied technical knowledge level
  • Proactive attitude towards account management and quota achievement
  • Strong analytical background with ability to translate into tangible strategy
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About Targeted Talent

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Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Vancouver, BC, CA

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