Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Quick apply
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Customer Success Manager
Burnaby, BC · Remote
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Quick apply
Customer Success Manager
Burnaby, BC · Remote
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Quick apply
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Customer Success Manager
Burnaby, BC · Remote
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Quick apply
Customer Success Manager
Burnaby, BC · Remote
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Customer Success Manager
Langley, BC · Remote
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Quick apply
Customer Success Manager
Langley, BC · Remote
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Customer Success Manager
Vancouver, BC · On-site
Enterprise Customer Success Manager Location: Vancouver BC Canada Work Environment: Hybrid Role Summary: Exiger is seeking a customer success team member to work with our customers. This Customer ...
Customer Success Manager
Vancouver, BC · On-site
Enterprise Customer Success Manager Location: Vancouver BC Canada Work Environment: Hybrid Role Summary: Exiger is seeking a customer success team member to work with our customers. This Customer ...
Customer Success Manager
Richmond, BC · Remote
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Quick apply
Customer Success Manager
Richmond, BC · Remote
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Quick apply
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Customer Success Manager
Surrey, BC · Remote
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Quick apply
Customer Success Manager
Surrey, BC · Remote
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Quick apply
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...
Quick apply
The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Quick apply
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Customer Success Manager
Surrey, BC · Remote
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Quick apply
Customer Success Manager
Surrey, BC · Remote
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Quick apply
Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...
Customer Success Manager
Vancouver, BC · On-site
As our next Customer Success Manager, you'll build trusted partnerships with admissions leaders, educators, and program teams, helping them realize the full value of our products while uncovering new ...
Customer Success Manager
Vancouver, BC · On-site
As our next Customer Success Manager, you'll build trusted partnerships with admissions leaders, educators, and program teams, helping them realize the full value of our products while uncovering new ...
Job Title: Senior Client Success Consultant (Professional Development | Canada) Transform Your ... Manage your client pipeline independently using our proprietary CRM platform * Maintain consistent ...
Quick apply
Job Title: Senior Client Success Consultant (Professional Development | Canada) Transform Your ... Manage your client pipeline independently using our proprietary CRM platform * Maintain consistent ...
Customer Success Manager (Remote)
Vancouver, BC · Remote
CA$80K - CA$120K/yr
Customer Success Manager Location: Vancouver, BC Hybrid Reports to: Manager of Customer Experience Intiveo is growing and we're looking for a Customer Success Manager to own and scale our retention ...
Quick apply
Customer Success Manager (Remote)
Vancouver, BC · Remote
CA$80K - CA$120K/yr
Customer Success Manager Location: Vancouver, BC Hybrid Reports to: Manager of Customer Experience Intiveo is growing and we're looking for a Customer Success Manager to own and scale our retention ...
About the Role We are growing our Client Solutions team to support and expand Alloy's Mid-Market ... As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ...
About the Role We are growing our Client Solutions team to support and expand Alloy's Mid-Market ... As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ...
As Principal Customer Success Manager, you will own the success of Tipalti's largest and most strategic customers, ensuring they achieve meaningful outcomes with our products and services. Serving as ...
As Principal Customer Success Manager, you will own the success of Tipalti's largest and most strategic customers, ensuring they achieve meaningful outcomes with our products and services. Serving as ...
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...
Client Success Manager information
See Surrey, BC salary details
$24K - $31K
2% of jobs
$31K - $38K
7% of jobs
$44.4K is the 25th percentile. Wages below this are outliers.
$38K - $45.1K
17% of jobs
$45.1K - $52.1K
16% of jobs
The median wage is $56.5K / yr.
$52.1K - $59.1K
12% of jobs
$59.1K - $66.1K
13% of jobs
$71.3K is the 75th percentile. Wages above this are outliers.
$66.1K - $73.1K
11% of jobs
$73.1K - $80.1K
9% of jobs
$80.1K - $87.1K
7% of jobs
$87.1K - $94.1K
4% of jobs
$94.1K - $101.1K
2% of jobs
$24K
$61K
$101.1K
How much do client success manager jobs pay per year?
As of Sep 6, 2026, the average yearly pay for client success manager in Surrey, BC is $60,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,550.00 and $73,583.00 per year, depending on experience, location, and employer.
What is a client success manager?
A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.
How does a client success manager typically collaborate with other departments to ensure client satisfaction?
Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.
What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?
To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.
What is the difference between Client Success Manager vs Account Manager?
| Aspect | Client Success Manager | Account Manager |
|---|---|---|
| Primary Focus | Ensuring client satisfaction, onboarding, and long-term success | Managing client accounts, upselling, and renewals |
| Work Environment | Proactive engagement, strategic planning | Relationship management, sales-oriented |
| Required Skills | Communication, problem-solving, customer-centric | Sales, negotiation, relationship building |
While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Surrey, BC look for?
The top searched job categories for Client Success Manager jobs in Surrey, BC are:
What cities near Surrey, BC are hiring for Client Success Manager jobs?
Cities near Surrey, BC with the most Client Success Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 2 days ago
Job description
What you'll do
- Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
- Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
- Advise customers on solution features, configuration options, and system processes and procedures
- Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications
- Manage changes to requested solutions, including following the documented change request process for scope and billing management
- Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
- Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
- Provide proactive outreach at all stages of the customer lifecycle
- Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
- Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
- Participate in customer support standby rotations when the regular support team is unavailable
- Assist, if requested, in the sales process, providing technical sales support
- Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions
Skills you'll need
- Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
- One or more years of experience managing software implementation projects
- Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
- Excellent communication and presentation skills
- Must be personable and enjoy working with people in an entirely customer-facing role
- Knowledge of project management/delivery methods and tools
- Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
- Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
- Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
- Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
- Working knowledge of Scrum and other Agile methodologies
- Bonus: previous experience with programming, or ability to write simple database queries and scripts
- Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
- Experience in the Workforce Management domain preferred
- Experience with Salesforce (or other CRM) desired
- Ability to travel (job requires up to 30% travel)
- Comfortable working as needed in a remote environment with video-conferencing tools
What you'll get
- Competitive wages
- ESPO (employee stock option program)
- Medical/dental vision coverage
- 401(k)
- Flexible PTO and 10 paid holidays per year
- Career advancement opportunities
About Targeted Talent
Sourced by ZipRecruiter
Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Vancouver, BC, CA