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Client Success Manager Jobs in Romulus, MI (NOW HIRING)

Navari

Client Success Specialist

Royal Oak, MI · On-site

$48K - $60K/yr

Client Relationship Management: Build and maintain strong relationships with clients, acting as the ... Proficiency in methods to measure client support and success and identify areas for improvement.

Navari

Client Success Specialist

Royal Oak, MI · On-site

Full Remote - FL, IL, KS, MI, OH, PA, TX, UT, WI only POSITION SUMMARY The Client Success ... Manage documenting all client interactions within the Customer Service Management (CRM) * Be ...

Brkthru

Director of Client Success

Southfield, MI · On-site

$80K - $120K/yr

Our mission is to be the preferred partner of local advertisers and agencies, creating and managing ... The Director of Client Success (CSD) reports to the Regional Director (RD) of Client Success.

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Romulus, MI

Client Success Manager information

See Romulus, MI salary details

$31.3K

$80K

$134.9K

How much do client success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client success manager in Romulus, MI is $80,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $95,400.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What cities near Romulus, MI are hiring for Client Success Manager jobs?

Cities near Romulus, MI with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Romulus, MI as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $80,011 per year, or $38.5 per hour.

Client Success Onboarding Specialist

Open Dealer Exchange

Southfield, MI • On-site

Full-time

Re-posted 26 days ago

Job description

Description

Client Success Onboarding Specialist


About 700Credit

700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. 700Credit offers an excellent compensation/benefit package. 


Summary

700Credit is looking for a reliable Client Success Onboarding Specialist to join the team at our headquarters in Southfield, MI. As a Client Success Onboarding Specialist, you will be responsible for managing the implementation and training of our solutions for new and existing clients. This will be done by analyzing client needs, developing tailored training and solutions, and ensuring all activities occur on time with a high level of customer satisfaction. The ideal candidate should have strong skills in the areas of client communication, problem-solving, and process improvement. These skills are essential for ensuring successful implementation of 700Credit services and maintaining long-term client satisfaction. 


Responsibilities

  • Manage end-to-end client implementation: Oversee the full implementation process for new and existing clients, following established standards, project plans, and documentation to ensure a high level of success.
  • Support business process improvement: Provide guidance and best practice recommendations to clients during implementation to drive strong adoption and long-term success with our software.
  • Serve as the primary client contact: Act as the main point of contact for clients throughout implementation and for designated clients post-implementation.
  • Compile compliance reports: Regularly prepare and submit compliance reports to ensure adherence to internal policies and industry regulations.
  • Act as a trainer and coach: Serve as a knowledgeable resource for clients, providing ongoing training, support, and coaching to help them maximize the value of 700Credit products.
  • Resolve client issues: Analyze and resolve client concerns directly or assist in working through complex issues to ensure effective outcomes.
  • Assist in product launches: Support Affiliate and 700Credit product launches, including post-launch follow-up with clients and affiliates to evaluate and improve the customer experience.
  • Contribute to team success: Actively support all members of the Implementation team in a productive and constructive manner.
  • Track and document client communications: Accurately record all client interactions and communications to maintain clear and up-to-date records.
  • Communicate new product features: Keep clients informed of new product features and updates, ensuring they understand new capabilities and how to take advantage of them.
  • Provide exceptional customer service: Ensure a consistently high level of service is delivered to clients, maintaining satisfaction and long-term loyalty.
  • Generate cross-sell opportunities: Work closely with the sales team to identify and produce cross-sell opportunities that introduce additional products and services to existing clients.

Requirements

Experience, Skills, and Knowledge

  • 2+ years of experience in a customer service or account management role
  • Strong knowledge of the automotive industry
  • Strong organizational skills with attention to detail
  • Excellent phone etiquette and customer service abilities
  • Bachelor's degree preferred, or equivalent professional experience
  • Willingness to travel as needed

Apply