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Client Success Manager Jobs in Novi, MI (NOW HIRING)

TechCollect

Client Success Lead

Rochester, MI · On-site

Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

TechCollect

Client Success Lead

Rochester, MI · On-site

... the Client Success Lead at TechCollect.ai, you will guide customers through the Hello to Hero ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

The Juris Agency

Client Success Lead

Rochester, MI · On-site

$70 - $110/hr

... a SaaS client success or similar role. * Proven track record of converting trials to paying ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

TechCollect

Client Success Lead

Rochester, MI · On-site

Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

greenpath, inc.

Client Success Specialist

Ypsilanti, MI · On-site

$16.50 - $17.50/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Manage proposals, payments, deposits, and creditor communications. * Proactively review client ...

greenpath, inc.

Client Success Specialist

Novi, MI · On-site

$16.50 - $17.50/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Manage proposals, payments, deposits, and creditor communications. * Proactively review client ...

greenpath, inc.

Client Success Specialist

Farmington, MI · On-site

$16.50 - $17.50/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Manage proposals, payments, deposits, and creditor communications. * Proactively review client ...

The Brewer Agency

Client Success Advisor

Troy, MI · On-site +1

$100K/yr

Manage client interactions efficiently and ensure accurate documentation and thorough follow-up. * Collaboration: Work closely with team members to contribute to collective success. * Ethics: Uphold ...

New

Navari

Client Success Specialist

Royal Oak, MI · On-site

$48K - $60K/yr

Client Relationship Management: Build and maintain strong relationships with clients, acting as the ... Proficiency in methods to measure client support and success and identify areas for improvement.

Navari

Client Success Specialist

Royal Oak, MI · On-site

Full Remote - FL, IL, KS, MI, OH, PA, TX, UT, WI only POSITION SUMMARY The Client Success ... Manage documenting all client interactions within the Customer Service Management (CRM) * Be ...

Brkthru

Director of Client Success

Southfield, MI · On-site

$80K - $120K/yr

Our mission is to be the preferred partner of local advertisers and agencies, creating and managing ... The Director of Client Success (CSD) reports to the Regional Director (RD) of Client Success.

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Showing results 21-40

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Novi, MI

Client Success Manager information

See Novi, MI salary details

$30.5K

$77.9K

$131.3K

How much do client success manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client success manager in Novi, MI is $77,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,900.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Novi, MI look for?

The top searched job categories for Client Success Manager jobs in Novi, MI are:

What cities near Novi, MI are hiring for Client Success Manager jobs?

Cities near Novi, MI with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Novi, MI as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $77,930 per year, or $37.5 per hour.

Client Success Lead

TechCollect

Rochester, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Techcollect.ai is a high-growth tech startup revolutionizing how the Homeowner Association Industry (HOA) operates. We empower HOA organizations to streamline their Accounts Receivable workflows and maximize their potential. At Techcollect.ai, we value entrepreneurial spirit, a proactive approach to challenges, and adaptability to play multiple roles as the business evolves.

Our office is located in the heart of downtown Rochester, MI, providing convenient access to vibrant downtown amenities and paint creek riverwalk, perfect for lunchtime, brain-breaks, or post-work relaxation.

Responsibilities

As the Client Success Lead at TechCollect.ai, you will guide customers through the “Hello to Hero” journey, helping them move from their first interaction and free trial to becoming confident, successful champions of our platform. TechCollect.ai operates as an AI-powered plugin integrated within our software partner ecosystems, and you will play a critical role in onboarding mutual customers, ensuring they quickly understand how to activate and use TechCollect.ai within their existing systems. Your focus will be helping customers successfully implement the solution during the trial period, guiding them to early wins and measurable results that naturally lead to conversion from free trial to paid adoption. In this role, you will work closely with both customers and our software partners, serving as the bridge that ensures smooth onboarding, clear communication, and strong collaboration across all parties. By helping customers quickly experience the value of the AI automation within their workflows, you will turn initial interest (“hello”) into real operational impact (“hero”), creating long-term customer success and strong partner relationships in the process.

Responsibilities:

  • Customer Engagement:Build relationships with prospective clients during their free trial, demonstrate the value of our platform, and convert them to paid subscription customers.
  • Onboarding:Guide new clients through the onboarding process to ensure a smooth transition and quick adoption of our solution.
  • Customer Support:Provide exceptional support to live customers by addressing inquiries, troubleshooting technical issues, and ensuring customer satisfaction.
  • Adoption Retention:Collaborate with clients to drive platform adoption, expand usage, and maximize retention.
  • Cross-functional Collaboration:Partner with sales, marketing, and product teams to ensure a unified customer experience and provide feedback for continuous improvement.
  • Problem-solving:Handle challenges creatively, from jumping into sales calls to resolving technical questions, with a focus on delivering solutions.
Requirements
  • 5+ years of experience in a SaaS client success or similar role.
  • Proven track record of converting trials to paying customers and driving customer retention.
  • Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
  • Entrepreneurial mindset with the flexibility to adapt to changing priorities and wear multiple hats.
  • Problem-solving skills with a proactive approach to overcoming challenges.
  • Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes.
  • A self-starter attitude and the ability to thrive in a fast-paced startup environment.
Benefits
Paid Time Off (PTO)###Hands on Training###Career Growth Opportunities###Retirement Plan###Health Insurance###Vision Insurance###Dental Insurance###Parental Leave###