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Client Success Manager Jobs in Fargo, ND (NOW HIRING)

Midco

Client Implementation Coordinator

West Fargo, ND · On-site

Success requires strong task management, validation of project accuracy, consistent client communication, and exceptional organizational skills. Position levels range from Client Implementation ...

Enavate

BC Functional Consultant - Finance

Fargo, ND · On-site

... success across Enavate's Microsoft Dynamics 365 Business Central (BC) projects. This hands-on role ... Excellent facilitation, documentation, and client relationship management skills; able to guide ...

BGIS

Assistant Critical Facility Manager

Harwood, ND · On-site

Demonstrated ability in establishing vendor and client relationships. * Previous success managing and leading teams. * Time Management skills to multi-task and prioritize assignments. * Knowledgeable ...

Spotlight Media

Senior Media Sales Rep

Fargo, ND

$50K - $85K/yr

... client success. And that's not all; we also boast a full-service marketing division. We're more ... Manage an accurate sales pipeline using our CRM software. * Upsell clients into other services we ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Fargo, ND

Client Success Manager information

See Fargo, ND salary details

$31.9K

$81.6K

$137.5K

How much do client success manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for client success manager in Fargo, ND is $81,555.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $97,200.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Fargo, ND look for?

The top searched job categories for Client Success Manager jobs in Fargo, ND are:

What cities near Fargo, ND are hiring for Client Success Manager jobs?

Cities near Fargo, ND with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Fargo, ND as of August 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 88% In-person, 3% Hybrid, and 9% Remote job distribution, with an average salary of $81,555 per year, or $39.2 per hour.

Client Implementation Coordinator

Midco

West Fargo, ND • On-site

Full-time

Re-posted 19 hours ago

Midco rating

8.5

Company rating: 8.5 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

14th of 99 rated telecommunications companies

Job description

Job Summary:
As a Client Implementation Coordinator, this role manages multiple client projects simultaneously with accountability for successful implementation, billing commencement, and overall client satisfaction, serving as the single point of contact and coordinating cross-functional teams to meet commitment dates. Success requires strong task management, validation of project accuracy, consistent client communication, and exceptional organizational skills. Position levels range from Client Implementation Coordinator I through IV, reflecting increasing project complexity, scope, and ownership based on experience and demonstrated capability.
This position can be filled anywhere in the Midco footprint of SD, ND, MN, KS, or WI.
Responsibilities:
  • Coordinate the activities of cross-functional project teams and manage tasks and project timelines to successfully implement all commercial client contract obligations, taking full responsibility of delivering a best-in-class client experience throughout the process.
  • Lead the project team by assisting with any barriers to meet project commitment dates, while understanding when escalation is necessary to achieve desired outcomes.
  • Responsible for the maintenance and overall coordination of project plans (schedules, communication plans, status updates and mitigating risks) required to successfully implement client contract obligations with accuracy, while ensuring compliance with Master Service Agreements, company policy and regulatory requirements.
  • Communicate and manage projects with vendors to ensure alignment across all stakeholders (client, vendor and internal team members) on install requirements and timing.
  • Manage all client onboarding activities (site surveys, installs) to ensure the client clearly understands project status including outstanding, pending and completed work.
  • Manage a variety of project types (client relocations, renewals, service changes, upgrades, conversions) that have varying project scopes.
  • Meet or exceed defined key performance indicators (KPIs).
  • Ensure client satisfaction through timely and proactive follow-up after installation.
  • Provide bill review assistance to all clients adding new services to ensure full understanding of monthly recurring charges, taxes and fees.
  • Ensure all special provisions, requests and instructions are recorded and executed per the signed contract.
  • Utilize CRM to execute essential functions and maintain a general understanding of sales activity.
  • Provide assistance and training to other team members.
  • Document client interactions in a timely manner according to company and departmental policies and procedures.
  • Assist with special projects as required by performing duties such as creating, editing and proof-reading documents, performing research, soliciting feedback from others, or other duties as assigned.
  • Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
  • Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
  • Maintain reliable and predictable attendance as required by the position.
  • Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Required Qualifications:
  • High school diploma or equivalent (GED).
  • Skilled in using Microsoft 365 Suite (Word, Excel, PowerPoint and other applications).

Preferred Qualifications:
  • Bachelor's Degree.
  • General knowledge of basic voice, data and video services,

Note: Team members will be assigned a level based on the required experience and training. Advancement through levels is sequential and depends on the successful completion of all criteria at the preceding level. These criteria include fulfillment of career progression requirements, demonstrated proficiencies, product and service knowledge, and time-in-role or equivalent experience, where applicable.*
Client Implementation Coordinator I
  • 2 years in client-facing roles, with a focus on project coordination.
  • 1 year in the telecommunications industry.

Client Implementation Coordinator II
  • 3 years in client-facing roles, with a focus on project coordination.
  • 2 years in the telecommunications industry.
  • Manage multiple client projects simultaneously, coordinating cross-functional teams, and ensuring successful implementation and client satisfaction.
  • Facilitate business contracts with an understanding of more complex technical solutions.

Client Implementation Coordinator III
  • 4 years in client-facing roles, with a focus on project coordination.
  • 3 years in the telecommunications industry.
  • Serve high-profile clients with strategic planning, innovation, change management, and risk assessment.
  • Assist with Requests for Proposals (RFPs).
  • Handle advanced and complex projects, including private network solutions and dark fiber delivery.

Client Implementation Coordinator IV
  • 5 years in client-facing roles, with a focus on project coordination.
  • 4 years in the telecommunications industry.
  • Serve high-profile clients with strategic planning and advanced project coordination.
  • Manage the most complex and high-profile projects, requiring advanced strategic planning.
  • Handle the most advanced and complex projects, including private network solutions and dark fiber delivery, leveraging innovation and risk management skills.
  • Understand and manage Access Service Requests (ASRs) and deliver on close-out packet obligations.

The hiring range for this position is $19.50-$26.50. The actual base salary offered will be determined based on multiple factors including internal equity, location, and the individual's job-related knowledge, skills and experience. This position is hourly and may be eligible for additional compensation such as overtime.
In addition to base pay, this position is eligible for an annual bonus based on company and/or individual performanc
Work Environment:
  • The noise level in the work environment is low to moderate.
  • May may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings, and weekends as business demands.

Physical Qualifications:
  • May be occasionally required to reach with hands and arms, stoop, kneel, or crouch.
  • May be required to remain in a seated position for extended periods.
  • Heavy keyboard/mouse usage required with repetitive movements.

Mental Qualifications:
  • Navigate ambiguity and time-sensitive situations by maintaining professional judgment and effective decision-making under pressure.
  • Demonstrate self-awareness and interpersonal effectiveness when working with others, including during challenging or emotional situations.
  • Maintain focus and follow-through on work responsibilities when faced with competing priorities or setbacks.
  • Demonstrate persistence, adaptability, and a constructive approach when addressing obstacles or changes.

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