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Client Success Manager Jobs in Derry, NH (NOW HIRING)

Auto Store

Customer Success Manager

Salem, NH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships ...

AutoStore

Customer Success Manager

Salem, NH

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships ...

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI ...

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI ...

SHI GmbH

Customer Success Manager - VMware

Concord, NH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Veracode

Senior Customer Success Manager

Burlington, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... client expectations. What you'll be doing: * Build and maintain strong relationships within ... Success / Consulting / Technical Account Management / Project Management experience * Strong ...

anduril

Customer Success Manager - AIRS

Hudson, NH · On-site

$30 - $37/hr

Customer Success Manager - AIRS Hudson, New Hampshire, United States Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced ...

Colorwave Inc

Customer Success Manager - AIRS

Hudson, NH · On-site

$30 - $37/hr

Customer Success Manager Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise ...

EDB

Principal Customer Success Manager

Concord, NH · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

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Showing results 21-40

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Derry, NH

Client Success Manager information

See Derry, NH salary details

$32.8K

$83.8K

$141.2K

How much do client success manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for client success manager in Derry, NH is $83,787.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $99,900.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Derry, NH look for?

The top searched job categories for Client Success Manager jobs in Derry, NH are:

What cities near Derry, NH are hiring for Client Success Manager jobs?

Cities near Derry, NH with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Derry, NH as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $83,787 per year, or $40.3 per hour.

Customer Success Manager

Auto Store

Salem, NH • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Customer Success Manager
At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships, ensuring their success and maximizing the value they receive from our AutoStore solutions. You will be responsible for building strong, long-term relationships, providing proactive technical support, and driving optimal performance of their systems. This role requires exceptional customer service skills and strong ability to prioritize, influence, and serve as a voice of the customer.
Tasks & Responsibilities:
  • Act as a key point of contact and trusted resource for customer operations, also engaging partner distributors and AutoStore internal subject matter experts, to collaboratively and proactively support customer operational goals and site health.
  • Coordinate with internal and external stakeholders to ensure successful implementations, onboarding, and adoption of solutions, establishing a recurring and long-term relationship with the customer to ensure ongoing, optimized health of their AutoStore system.
  • Proactively monitor customer project progress and provide regular updates to stakeholders.
  • Demonstrate solid understanding of customer business goals and their holistic and daily needs. Proactively monitor customer operational performance, and generate recommendations utilizing data and knowledge of latest AutoStore products and features to improve or optimize customer operations.
  • Strengthen and leverage customer relationships to proactively accelerate upsell opportunity, shortening the average length of time for expansion opportunity.
  • Conduct semi-annual strategic operational reviews with customers, bringing together key stakeholders and resources to review KPIs, offer strategic insight and recommendations, exchange updates and feedback, and open growth opportunities.
  • Maintain customer NPS scores that are above average, ensuring that customers are referenceable, and create action plans and communication around customer feedback. Help drive customer satisfaction and visibility as the internal Voice of the Customer.
  • Advocate for customers' needs and facilitate within internal teams to strengthen processes and communication.
Qualifications:
  • Proven and relevant industry experience working with in customer success or account management.
  • Growth mindset, with demonstrated ability to influence and form strong, collaborative relationships at all levels, internally and externally.
  • Strong interpersonal and communication skills, both verbal and written.
  • Proven ability to troubleshoot, problem-solve, and thrive in a "win as a team" environment.
  • Time management as second nature, with a disciplined approach to organizing tasks and priorities.
  • Analytical competency and ability to synthesize data to spot patterns and recommend improvements.
  • Technical aptitude. Knowledge of technical aspects and ability to articulate solution recommendations.
  • Ability to proactively understand customer operational needs, as well as the key stakeholders in the decision-making process.
  • Assertiveness and ability to suggest and drive improved ways of working.
  • Experience with complex technical systems or software is highly desired.
  • Travel to customer sites, as needed.
We Offer:
AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.
  • Comprehensive Medical, Dental, and Vision plans
  • Health Savings Account (HSA) with a company contribution
  • Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
  • Retirement 401(k) plan with employer match and discretionary profit sharing contribution
  • Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
  • Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!

AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Recruitment Agencies
AutoStore does not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes.

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