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Client Success Manager Jobs in Clinton, IA (NOW HIRING)

Airgas

Associate Account Manager

Davenport, IA · On-site

$116K - $121K/yr

... client success and shared goals. * Guide contract agreements, fostering mutually beneficial terms ... Deeply comfortable with CRM tools (such as Salesforce) and SAP experience preferred . Benefits We ...

Airliquidehr

Associate Account Manager

Davenport, IA

$116K - $121K/yr

... client success and shared goals. * Guide contract agreements, fostering mutually beneficial terms ... Deeply comfortable with CRM tools (such as Salesforce) and SAP experience preferred ...

Air Liquide

Associate Account Manager

Davenport, IA

$116K - $121K/yr

... client success and shared goals. * Guide contract agreements, fostering mutually beneficial terms ... Deeply comfortable with CRM tools (such as Salesforce) and SAP experience preferred ...

Air Liquide

Associate Account Manager

Davenport, IA · On-site

$116K - $121K/yr

... client success and shared goals. * Guide contract agreements, fostering mutually beneficial terms ... Deeply comfortable with CRM tools (such as Salesforce) and SAP experience preferred . Benefits We ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Clinton, IA

Client Success Manager information

See Clinton, IA salary details

$30.8K

$78.8K

$132.8K

How much do client success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client success manager in Clinton, IA is $78,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $93,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Clinton, IA look for? The top searched job categories for Client Success Manager jobs in Clinton, IA are:
What cities near Clinton, IA are hiring for Client Success Manager jobs? Cities near Clinton, IA with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Clinton, IA as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $78,774 per year, or $37.9 per hour.

Customer Success Manager

Timber Creek, an FCA Packaging Brand

Davenport, IA • On-site

Other

Posted 3 days ago

New

Job description

FCA Packaging is a trusted provider of custom packaging, crating, and logistics solutions, serving customers across a wide range of industries. We take pride in delivering quality products, exceptional service, and creating a workplace where hardworking employees can build long-term careers. Located at our corporate location 5025 Utica Ridge Road, Suite 100, Davenport, IA 52807.
Job Description Summary

The Strategic Account Manager is responsible for growing revenue within an assigned portfolio of customer accounts by developing strategic relationships, identifying new business opportunities, and serving as a trusted advisor to customers. This position partners closely with Sales, Engineering, Operations, Pricing, and Customer Service to deliver innovative packaging solutions while driving customer retention, account expansion, and long-term profitability.
This is a consultative inside sales role focused on developing existing customer relationships, uncovering additional business opportunities, coordinating customer projects, and ensuring an exceptional customer experience from opportunity identification through implementation. Up to 50% Travel.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Duties cross over all FCA locations and brands.
1. Manage and grow an assigned portfolio of customer accounts through proactive relationship management and consultative selling.
2. Identify opportunities to expand FCA's business by introducing additional products, services, locations, and packaging solutions.
3. Develop sales opportunities by understanding customer operations, production challenges, and long-term business objectives.
4. Partner with Engineering, Pricing, Operations, and Customer Service to prepare customer proposals, quotations, and customized solutions.
5. Coordinate customer projects from opportunity through implementation while ensuring customer expectations are met.
6. Conduct regular customer business reviews to discuss performance, identify improvement opportunities, and strengthen strategic partnerships.
7. Build relationships with key decision makers including Purchasing, Engineering, Supply Chain, Operations, Plant Management, and Executive Leadership.
8. Manage customer requests, resolve service issues, and communicate effectively across internal departments to ensure timely resolution.
9. Monitor customer activity, market trends, and competitive information to identify opportunities for account growth.
10. Maintain accurate customer information, sales activity, forecasts, and pipeline updates within company systems.
11. Collaborate with outside sales and leadership on strategic account planning and revenue growth initiatives.
12. Assist in onboarding new customer programs and coordinate successful product launches.
13. Support continuous improvement initiatives that strengthen customer relationships and improve operational efficiency.

Qualifications

Education and/or Experience

  • Bachelor's degree in Business, Sales, Marketing, Engineering, Supply Chain, or a related field preferred.

  • Five or more years of experience in inside sales, account management, business development, or strategic customer management within manufacturing or industrial markets.

  • Experience selling industrial, manufacturing, packaging, logistics, or engineered products preferred.

Communication Skills

Excellent verbal and written communication skills with the ability to build trust, influence decision makers, negotiate effectively, and present business solutions to customers and internal teams.

Computer Skills

Proficiency with Microsoft Office (Excel, Outlook, Teams, and PowerPoint). Experience using CRM software to manage opportunities, customer relationships, forecasting, and sales activities is preferred.

Success Measures

  • Revenue growth within assigned accounts

  • Customer retention

  • Cross-selling and upselling success

  • New business opportunities generated

  • Customer satisfaction

  • Quarterly business reviews completed

  • Pipeline development and forecast accuracy

  • Successful implementation of customer projects

FCA Packaging is an Equal Opportunity Employer of Minorities, Females, Veterans, and Individuals with Disabilities.

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