Client Success Manager Jobs in Calabash, NC (NOW HIRING)

This is a grant-funded position providing support for the Mission Services SCSEP program. The
Success Coach ensures all internal and external program participants are assessed, receive employability skills training, monitoring, evaluations, and services from Palmetto Goodwill, strategic partners, and other community resources. Success Coach ensures these are consistent with the mission, identified outcomes, and individualized plans that outline a move toward retention of employment, career growth, financial wellness, training opportunities and provides follow-up.

SCSEP (Senior Community Service Employment Program) is an on-the-job training and employment
program designed to help those aged fifty-five (55) and older update their jobs skills, build work
experience and confidence, and continue to have economic security and well-being.

Essential Duties and Responsibilities
Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect
and Excellence. (I-CARE Values)
Provides amazing customer experiences to all internal and external customers. (ACE
Values)
Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude,
Respect, Excellence) values.
Provides walk-in assistance, case management, and various levels of virtual or in-person
assistance to all
program participants while ensuring that all programmatic metrics are being met.
Maintains accurate and timely documentation of all services provided and other related paperwork,
including contact, activity, and progress while maintaining confidentiality.
Conducts employment needs assessments with individual program participants to provide
desired/required assistance during the job search process. Assistance includes, but is not limited
to, completion and review of job applications, networking with prospective employers, conducting
mock interviews, and creating, reviewing and editing resumes.
Effectively develops a positive empowering relationship with participants through coaching,
motivating, and educating.
Has a working knowledge of current labor market data and helps participants understand what types
of careers are in demand. Maintains a current job listing/database and provides appropriate job
leads.
Completes employment and financial plan that clearly defines participant's employment and
financial goals; gathers input from participants and outlines what steps are required to meet
established goals.
Provides positive reinforcement for desired behavior and promotes social integration, worker
socialization, proper communication skills, and positive work attitudes with participants.
Provides follow-up contacts to job seekers to determine job placement information, ensuring
continued employment and sustainability of participants; schedules matrix assessments and
follow-ups as required.
Develops rapid response action plans to assist participants who experience job losses in finding
new employment.
Documents all client contact. Enters all client information and progress daily into the
appropriate databases, maintains accurate case notes, records program activities, and conducts case
coordination and follow-up as required.
Provides professional and confidential support to individuals from diverse backgrounds ensuring
an inclusive and respectful environment for all participants.
Works collaboratively with community agencies, organizations, departments, and programs to
achieve common goals.
Multitasks several assignments at once and prioritize effectively to meet goals and
deadlines.
Establishes and maintains relationships with community partners and employers who assist with
training, education, employment, and supportive services.
Participates in community outreach and community events. Is knowledgeable about local community
resources and programs and offers essential referrals to agencies that support the ongoing
development of participants.
Complies with all agency policies, procedures, and safety standards throughout all work areas;
maintains same to meet CARF, Department of Labor, and other regulatory standards.
Performs other job-related tasks and duties as assigned.

Enthusiasm for the mission of the organization.
Client-focused, caring with a strong desire to help those in need, and are willing to go the
extra mile for their clients.
Superior customer service skills, the ability to handle competing priorities effectively, the
ability to provide positive reinforcement to a wide variety of customers with varying skill levels,
and creativity.
Read and interpret documents such as safety rules, operating and maintenance instructions, and
procedure manuals.
Solve practical problems and deal with a variety of concrete variables in situations where only
limited standardization exists.
Write routine reports and correspondence.
Speak effectively before groups.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule
form.
Multi-task effectively, and deal with frequent changes, delays, or unexpected events; be flexible
and/or adaptable as work requirements change.
Meet deadlines and work autonomously.
Thrive in a dynamic, fast-moving environment.
Work effectively in a team-based environment.

Must have:
Proficient writing skills, with a focus on correct style, grammar, and content.
Strong time management skills and project management skills, focusing on handling multiple
participants' needs simultaneously.
Strong written, verbal, and interpersonal communication skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Great attention to detail and accuracy.
Excellent organizational, writing, and presentation skills.
A valid driver's license and automobile insurance acceptable to Goodwill's liability insurance
carrier.

Preferred:
Understanding of job markets, essential skill sets for various jobs, employer needs, and employee
training and development.

Education and Experience
Bachelor's degree in Human Services or related field preferred. A combination of education and
experience will be considered, with at least three years of related work experience.

Physical Demands
While performing these job duties, the employee is regularly required to: talk and/or hear; stand;
walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and
arms. The employee must occasionally lift and/or move up to 25 pounds.