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Client Success Manager Jobs in Avon, CT (NOW HIRING)

Ralliant

Customer Success Manager

Plainville, CT · On-site

On-Site North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional ...

HESCO

Customer Success Manager

Rocky Hill, CT

Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...

HESCO

Customer Success Manager

Rocky Hill, CT · On-site

As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You will manage a ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

GEMS INC

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

Cleo

Customer Success Manager

Hartford, CT · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Ralliant

Customer Success Manager

Plainville, CT · On-site

$140 - $190/hr

North America Customer Success Manager Leads the North America regional customer success organization, including Customer Success Specialists and Strategic Customer Success Representatives, to shift ...

Gerber Technology

Customer Success Manager

Tolland, CT · On-site

Sustainability/Traceability Customer Success manager requires you to be/have: * Excellent written and oral communication * Excellent in - Spanish and English * Excellent analytical and presentation ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Avon, CT

Client Success Manager information

See Avon, CT salary details

$32K

$81.7K

$137.8K

How much do client success manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client success manager in Avon, CT is $81,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $97,400.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

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What cities near Avon, CT are hiring for Client Success Manager jobs?

Cities near Avon, CT with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Avon, CT as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $81,731 per year, or $39.3 per hour.

Manager of Client Success, Public Schools

Finalsite

Glastonbury, CT • On-site, Remote

Full-time

Posted 5 days ago

Job description

Job Description
WHO WE ARE
Finalsite is the most valued partner for K-12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.
Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.
We believe people do their best work when they feel supported, connected, and empowered to grow. That's why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you're looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.
At Finalsite, every interaction matters - with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world
SUMMARY
As the Manager of Client Success, you will be responsible for both direct client management and team leadership. This dual role requires a proactive approach to ensuring client satisfaction, driving product adoption, and fostering a high-performing team.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
Team Leadership & Management
  • Manage, coach, and support a team of Client Success Managers (CSMs).
  • Conduct performance reviews, guide and nurture direct reports to maximize their skill set, potential impact, and help them achieve their individual and team goals.
  • Serve as the first level of escalation for client issues, providing immediate guidance and resolution strategies to the team.
Strategic Client Portfolio Management
  • Manage a small, high-value book of existing public school clients, ensuring they receive the full value of their investment in Finalsite.
  • Prioritize and manage the renewal process for portfolio and team clients to ensure positive outcomes and maximize retention.
  • Manage the long-term health of the client base, identifying areas of risk and proactively implementing strategies to ensure account retention.
  • Proactively drive product adoption and identify & execute on growth/upsell opportunities within existing accounts.
Client Engagement & Relationship Building
  • Prioritize and conduct defined Client Engagement activities with each portfolio client (by phone or in person).
  • Build and maintain effective, long-term relationships with key client stakeholders.
  • Develop and share best-practice materials with the broader client base to drive success.
Operational Excellence & Reporting
  • Maintain accurate and up-to-date data in Salesforce, Totango or other applications for all portfolio clients for self and team.
  • Manage all aspects of the opportunity pipeline related to renewals and growth opportunities.
QUALIFICATIONS AND SKILLS
  • B.A. or B.S. Degree would be preferred or commensurate experience.
  • 5+ years of proven work experience in a professional B2B setting with some experience in SaaS client success or sales role
  • Experience meeting with senior executives and stakeholders at client organizations preferred
  • Knowledge of and comfort with SaaS products and services
  • Salesforce knowledge required
  • Knowledge of the Finalsite Platform required
  • Excitement and enthusiasm for the EdTech industry
  • Travel as needed
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

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