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Client Success Coach Jobs in Graham, NC (NOW HIRING)

Clever Devices Ltd.

Senior Customer Success Manager

Apex, NC · On-site

$120K - $150K/yr

... client engagements. With deep expertise in customer success strategy, operational execution, and ... Lead performance audits of TAC and Field Service teams, developing targeted coaching, corrective ...

Clever Devices

Senior Customer Success Manager

Apex, NC · On-site

... client engagements. With deep expertise in customer success strategy, operational execution, and ... Lead performance audits of TAC and Field Service teams, developing targeted coaching, corrective ...

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All JobsClient Success Coach JobsClient Success Coach Jobs in Graham, NC

Client Success Coach information

See Graham, NC salary details

$15.7K

$35.9K

$55.5K

How much do client success coach jobs pay per year?

As of Aug 24, 2026, the average yearly pay for client success coach in Graham, NC is $35,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $28,500.00 and $41,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success coach?

To thrive as a Client Success Coach, you need a solid understanding of customer relationship management, onboarding processes, and problem-solving, often backed by a degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and certifications in customer success methodologies are commonly required. Exceptional communication, active listening, and empathy help build strong client relationships and address concerns effectively. These skills and qualifications are essential for ensuring client satisfaction, fostering loyalty, and driving business growth.

How does a client success coach typically collaborate with other departments to ensure client satisfaction?

Client Success Coaches work closely with teams such as sales, product development, and customer support to address client needs holistically. They often act as a bridge, relaying client feedback to internal teams, coordinating onboarding processes, and ensuring any issues are resolved promptly. Regular communication and cross-functional meetings are common, allowing the coach to advocate for clients while aligning with company objectives. This collaboration is key to building long-term client relationships and driving continuous improvement.

What is the difference between Client Success Coach vs Customer Support Specialist?

AspectClient Success CoachCustomer Support Specialist
Required CredentialsRelevant experience, certifications in customer success or account management often preferredTechnical knowledge, customer service skills, sometimes certifications in support tools
Work EnvironmentProactive engagement, strategic planning, ongoing client relationship managementReactive problem-solving, technical troubleshooting, responding to customer inquiries
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on client retention and growthCommon across retail, telecom, tech, and service sectors handling support tickets

The main difference is that a Client Success Coach focuses on proactive relationship building and ensuring client success, while a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. Both roles require strong communication skills, but the Coach role emphasizes strategic engagement to foster long-term client satisfaction.

Is customer success a good career?

A career as a Client Success Coach involves helping clients achieve their goals, often requiring strong communication, problem-solving, and relationship management skills. It can be a rewarding role with opportunities for advancement in customer success, account management, or sales, and often involves working with customer success platforms and metrics. The field is growing as companies prioritize customer retention and satisfaction.

What is a client success coach?

A client success coach is a professional who helps clients achieve their goals by providing guidance, support, and education related to a company's products or services. They often work closely with clients to ensure satisfaction, retention, and successful use of offerings, utilizing communication skills and customer relationship management tools. This role typically requires strong interpersonal skills and knowledge of the company's solutions.

What are popular job titles related to Client Success Coach jobs in Graham, NC?

For Client Success Coach jobs in Graham, NC, the most frequently searched job titles are:

What cities near Graham, NC are hiring for Client Success Coach jobs?

Cities near Graham, NC with the most Client Success Coach job openings:

Client Success Coach jobs near you
Infographic showing various Client Success Coach job openings in Graham, NC as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $35,921 per year, or $17.3 per hour.

Client Success Specialist (Durham/Fort Myers)

Durham, NC • On-site

NeoGenomics Laboratories
1 - 5K employees

8.0

Company rating: 8.0 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

47th of 120 rated laboratories

People enjoy working here

Good employer

Paid breaks

Learn more about NeoGenomics Laboratoriesexternal

$53K - $80K/yr

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Job description

Description
Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.
We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!
NeoGenomics has an opening for a Client Success Specialist who wants to continue to learn in order to allow our company to grow. This position is hybrid in Durham, NC or Fort Myers, FL.
Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:
As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.
Position Summary:
The Client Success Specialist (CSS) is a regional lead able to provide training, leadership, and services for a specific regional sales team and clients that exist in a given region. The CSS will perform a greater number and/or more varied amount of complex or difficult tasks and assignments related to client management and sales assistance. The CSS will work closely with Sales, Client Services, and Operations utilizing their detailed knowledge of NeoGenomics testing and support services to help coordinate the client's personalized needs within their assigned region.
Core Responsibilities:
• Must demonstrate proficiency in all Core Responsibilities of a Client Services Advocate.
• Prioritizes tasks as necessary to maintain a streamlined workflow within their region to resolve issues in a timely and efficient manner
• Stays up-to-date on new test offerings and changes of procedures
• Monitors and maintains quality and productivity objectives along with other key indicators on a
routine basis
• Assesses and responds to situations where standard protocol has failed in resolving customer or sales issues and works to resolve issues with other departments.
• Able to assist clients with account set-up, LIS user access and user issues, online ordering assistance,
and IT concerns
• Responsible for coordinating sales support processes and implementations as well as providing
administrative support to the sales team
• Spearhead new client "Fresh Start" and at-risk client "Case Management Monitoring" programs
within their regions.
• Participate in sales meetings (conference and live) to include assigned regional meetings, and
disseminates pertinent information to regional teams
• Training new and existing clients on Neo systems to reduce delays and outbound calls to clients; and
can serve as a NeoGenomics Application Support specialist
Experience, Education and Qualifications:
  • Bachelor's degree in Business Administration or related field is preferred but not required
  • 2+ years' experience in customer service/sales support
  • Excellent typing, data entry, and customer service skills
  • Proficient with MS Office programs and database management
  • Experience managing multiple projects
  • Strong organizational skills and attention to detail
  • Ability to adapt to changing procedures, policies, and work environment
  • Ability to communicate effectively, both written and oral
  • Ability to work in a cross-functional cross-country team environment
  • Ability to work independently and as a team player
  • Ability to handle stressful situations and demonstrate a potential for strong problem solving skills
  • Ability to communicate testing information to both a technical and non-technical audience

Travel Required:
Ability to travel as required by role (up to 20% of role) Some overnight travel may be required.
All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
Pay Range (will vary based on location & experience) $53,894.67 - $80,842 + annual bonus
In all instances, the salary paid will satisfy minimum salary laws.

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