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Client Success Associate Jobs in Somerville, MA (NOW HIRING)

Alumni Ventures

Client Services Associate

Boston, MA · On-site

About This Role As a Client Services Associate at Alumni Ventures, you'll play a vital role in ... This role sits at the intersection of customer success, relationship management, investor ...

Alumni Ventures

Client Services Associate

Boston, MA · On-site

About This Role As a Client Services Associate at Alumni Ventures, you'll play a vital role in ... This role sits at the intersection of customer success, relationship management, investor ...

UBS

Registered Client Associate

Boston, MA · On-site

Do you know how to take care of people? We're looking for a Registered Client Associate to: • ... success. We're dedicated to our craft and passionate about putting our people first, with new ...

UBS

Registered Client Associate

Boston, MA · On-site

Do you know how to take care of people? We're looking for a Registered Client Associate to: • ... success. We're dedicated to our craft and passionate about putting our people first, with new ...

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Showing results 21-40

All JobsClient Success Associate JobsClient Success Associate Jobs in Somerville, MA

Client Success Associate information

See Somerville, MA salary details

$20.2K

$57.8K

$101.5K

How much do client success associate jobs pay per year?

As of Sep 3, 2026, the average yearly pay for client success associate in Somerville, MA is $57,828.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $71,500.00 per year, depending on experience, location, and employer.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Somerville, MA?

The most popular types of Client Success jobs in Somerville, MA are:

What job categories do people searching Client Success Associate jobs in Somerville, MA look for?

The top searched job categories for Client Success Associate jobs in Somerville, MA are:

What cities near Somerville, MA are hiring for Client Success Associate jobs?

Cities near Somerville, MA with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Somerville, MA as of August 2026, with employment types broken down into 72% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $57,828 per year, or $27.8 per hour.

Associate Robotic Automation Engineer

HIGHRES BIOSOLUTIONS INC

Beverly, MA • On-site

Full-time

Re-posted 26 days ago

Job description

 

HighRes is seeking an Associate Robotic Automation Engineer to join our Lab Automation engineering team at our headquarters in Beverly, Massachusetts. This role combines technical expertise with exceptional customer service to deliver seamless laboratory automation solutions. Reporting to the Associate Director of Automation Engineering, you will configure, deploy, and support robotic systems while serving as a trusted advisor to our life sciences clients.

This is an exciting opportunity for a technically curious professional who thrives at the intersection of robotics, software, and customer success. You'll work cross-functionally with internal teams and directly with clients to ensure our automation platforms exceed expectations from initial deployment through ongoing support. The ideal candidate is someone who can grow with the company and take on additional leadership responsibilities over time.

 Responsibilities

Technical Delivery:

  • Configure and deploy laboratory automation solutions, including robotic arms, scheduling software, and integrated devices
  • Execute Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)
  • Troubleshoot field issues in collaboration with engineering, software, and support teams
  • Configure relational databases for laboratory scheduling applications
  • Maintain deployment documentation and drive process improvements
  • Diagnose and resolve technical challenges in deployed systems

Customer Success:

  • Serve as the professional face of HighRes during on-site client engagements
  • Deliver comprehensive training on robotic systems ranging from single arms to room-scale platforms
  • Build trusted client relationships by understanding workflows and anticipating needs
  • Translate technical concepts into clear language for diverse audiences
  • Maintain responsive, professional communication throughout the customer journey

You'll learn extensively through collaboration with teammates and hands-on field experience. Your success will be greatly enhanced by the following qualifications:

Required:

  • Bachelor's degree in a technical discipline (Computer Science, Robotics, Engineering, or related field)
  • Genuine passion for automation and robotics technology
  • Interest and ability in software development
  • Basic proficiency in C# or other object-oriented programming languages
  • Professional demeanor and ability to represent the company with clients
  • Exceptional written and verbal communication skills across diverse audiences
  • Ability to travel up to and sometimes exceeding 40% annually at client locations domestically and internationally
  • Current driver's license and valid passport
  • Personal transportation for regional travel
  • Comfortable working in laboratory and technical environments
  • Capable of lifting up to 50 pounds and standing for extended periods

Preferred:

  • Experience in customer-facing technical roles (deployment engineering, technical support, field service)
  • Background in customer service, hospitality, or client success
  • Understanding of robotic arm technologies and laboratory automation software
  • Familiarity with networking protocols (TCP/IP) and serial communications
  • Basic mechanical and electrical troubleshooting skills
  • Experience documenting software issues and technical logs
  • Strong organizational and time management abilities
  • Adaptability to fluctuating workloads and evolving customer expectations
  • Problem-solving mindset with attention to detail

Apply