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Client Success Associate Jobs in Peabody, MA (NOW HIRING)

Squaremouth

Client Services Associate

Wilmington, MA · On-site

$20.44 - $30/hr

Client Services Associate At HUB International, we believe the best workplaces do more than offer a ... At HUB International, we are invested in your success - both inside and outside of work. Our ...

HUB International

Client Services Associate

Wilmington, MA · On-site

$20.44 - $30/hr

Client Services Associate We currently have an opportunity for a Client Services Associate to join ... What We Offer You At HUB International, we are invested in your success - both inside and outside ...

Squaremouth

Client Services Associate

Boston, MA · On-site

$20.44 - $30/hr

Client Services Associate We currently have an opportunity for a Client Services Associate to join ... At HUB International, we are invested in your success - both inside and outside of work. Our ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Peabody, MA

Client Success Associate information

See Peabody, MA salary details

$20.5K

$58.8K

$103.2K

How much do client success associate jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client success associate in Peabody, MA is $58,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $72,700.00 per year, depending on experience, location, and employer.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Peabody, MA?

The most popular types of Client Success jobs in Peabody, MA are:

What job categories do people searching Client Success Associate jobs in Peabody, MA look for?

The top searched job categories for Client Success Associate jobs in Peabody, MA are:

What cities near Peabody, MA are hiring for Client Success Associate jobs?

Cities near Peabody, MA with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Peabody, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $58,820 per year, or $28.3 per hour.

Associate Director - Client Growth Partner (BFSI)

Nagarro

Boston, MA • On-site

Full-time

Posted 8 days ago

Nagarro rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

169th of 224 rated it services

Job description

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

Mission

  • A high intensity account growth leader who will deliver double-digit YOY growth at one or more key accounts.
  • Will position Nagarro with CXOs as the strategic partner for AI transformation.
  • Will systematically expand the breadth and depth of the engagement.

Outcomes

  • Grow assigned portfolio:
    • Achieve revenue targets, in conjunction with the account's Custodian of Client Success, through structured account planning, shaping CXO agenda, working with procurement, and collaborating within Nagarro to identify and sell expanded offerings.
    • Establish and maintain a "seat at the top table for AI" in the managed account(s) in partnership with AI for Change advisors and capability leads.
    • Procure public testimonials and references from the client(s) about the quality of Nagarro's work.
Qualifications
  • Has at least 20 years of key account leadership or similar focused experience with a 20+ million account for a well-known professional services firm with a strong account expansion track record.
  • Can credibly engage client CIOs, CTOs, CDOs, and business heads and build warm relationships.
  • AI fluency in an industry context - Can hold a value-led conversation about AI transformation in at least one vertical.
  • Deal shaping and commercial acumen - Can construct and defend a business case.
  • Comfortable in procurement and legal negotiations.
  • Collaborative operator - Works constructively with engineering and capability teams and earns their trust and support.
  • Low ego, high accountability.
Additional Information

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

What Nagarro employees say

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