ZipRecruiter

Log In

1

Client Success Associate Jobs in Jacksonville, FL

AnywhereWorks

Be Seen First

Remote Client Experience Associate

Jacksonville, FL · Remote

$16/hr

We are looking for a Client Experience Associate to join our team! Please see below for more ... future success. Company Description AnywhereWorks provides tools to help businesses connect ...

Harden

Client Service Associate

Jacksonville, FL

$13.50 - $18.50/hr

This position offers growth and development opportunities for long term career success. Preferred ... At Harden, we reward associates based upon acquired skills, competencies and achieving client ...

next page

Showing results 1-20

All JobsClient Success Associate JobsClient Success Associate Jobs in Jacksonville, FL

Client Success Associate information

See Jacksonville, FL salary details

$16.8K

$48.2K

$84.7K

How much do client success associate jobs pay per year?

As of Aug 25, 2026, the average yearly pay for client success associate in Jacksonville, FL is $48,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $59,600.00 per year, depending on experience, location, and employer.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Jacksonville, FL?

The most popular types of Client Success jobs in Jacksonville, FL are:

What are popular job titles related to Client Success Associate jobs in Jacksonville, FL?

For Client Success Associate jobs in Jacksonville, FL, the most frequently searched job titles are:

What job categories do people searching Client Success Associate jobs in Jacksonville, FL look for?

The top searched job categories for Client Success Associate jobs in Jacksonville, FL are:

What cities near Jacksonville, FL are hiring for Client Success Associate jobs?

Cities near Jacksonville, FL with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Jacksonville, FL as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $48,245 per year, or $23.2 per hour.

Client Success Coordinator/Administrative Assistant

Ennis, Pellum & Assoc, CPAs

Jacksonville, FL • On-site

$16.50 - $22.50/hr

Full-time

Re-posted 26 days ago

Job description

About the Role:
The Client Success Coordinator serves as the primary point of contact for all non-technical client needs, ensuring a seamless and exceptional client experience throughout the year. This role acts as the client's advocate within the firm, coordinating communication, managing administrative requests, facilitating onboarding, tracking deliverables, and connecting clients with the appropriate accounting professionals for technical tax, audit, accounting, and advisory matters.
The ideal candidate is a highly organized, and service-oriented individual who works well in a fast pace professional setting, and takes pride in being responsive, and detail-oriented. This is a full-time, on-site position that plays a critical role in shaping both the client experience and the internal efficiency of our firm.
Prospect Inquires
  • Serve as the first point of contact for prospective clients.
  • Respond to inquiries and coordinate the prospect onboarding process.
  • Schedule discovery meetings and support the proposal process.
  • Assist with the creation of proposals for all service lines.

Client Onboarding
  • Coordinate new client onboarding and setup.
  • Collect required documents and engagement materials.
  • Guide clients through firm processes and technology.
  • Maintain accurate client records across all systems.

Workflow Coordination
  • Track client deadlines, deliverables, and outstanding items.
  • Follow up on missing information and action items.
  • Help keep projects moving forward and on schedule.
  • Coordinate workflow between clients and team members.

Communication & Administration
  • Schedule meetings and manage client communications.
  • Assist with document requests and other administrative needs.
  • Document client interactions and maintain records.
  • Ensure clients stay informed throughout engagements.
  • Support administrative projects and team needs as they arise

What We're Looking For (Beyond Skills):
  • Willingness to Learn: You're open to feedback and apply what you learn over time
  • Reliability: You take ownership of your responsibilities and follow through
  • Attention to Detail: You care about accuracy and producing quality work
  • Professionalism: You represent the firm well in all interactions
  • Engagement: You bring focus and a positive presence to your role each day
  • Initiative: You look for ways to be helpful and keep things moving forward
  • Team-Oriented Mindset: You value collaboration and enjoy supporting those around you

Technology
  • Strong comfort with technology required
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Our Culture
At Ennis, Pellum & Associates, our work is guided by a clear set of values and behaviors that define how we serve our clients and support one another. These include:
  • Taking pride in our work and delivering results
  • Being responsive, proactive, and accountable
  • Communicating clearly and respectfully
  • Building strong relationships with clients and teammates
  • Continuously improving and learning from feedback

We are a collaborative team that cares deeply about doing great work-and about supporting each other along the way. While this description outlines the primary responsibilities of the role, it is not an exhaustive list of duties. Team members are expected to be flexible, take ownership, and contribute wherever needed to support our clients, coworkers, and the success of the firm.

Apply