Client Success Associate Jobs in Conyers, GA (NOW HIRING)

Ensono is a leading, large-scale provider of mission critical to public cloud services serving enterprise and state and local customers. The Gartner Group says that, "Ensono is one of the top three mainframe services providers and a top ten provider of data center outsourcing services in North America… helping clients transform to a more standardized, and ultimately, cloud-based delivery". Ensono is the 2018 Microsoft Azure partner of the year, AWS Premier Managed Service partner, the 3rd largest Mainframe-as Service provider in the US, and a top 15 managed services/outsourcing growth company as measured by ISG the last 5 quarters in-a-row. Our company and community is one that focuses on philosophy of we win together. The right candidate will have a true partnership with all pillars of our business as we work as a team to grow.

In this role, you will work directly with state and local leaders to help them understand the art of the possible, demonstrate how Ensono can support their most critical business strategies and workloads, and ultimately drive revenue and profitability on your accounts. The Client Partner has their eye on the future direction of the client relationship and will identify and leverage company-wide resources to build a client for life, expand the relationship, and ultimately establish Ensono as a long-term, trusted partner. You will not have direct reports; however, you will be responsible for ensuring the account team works together to deliver on the client's expectations and execute on the account development plan.

• Cultivate and grow state and local relationships across the various agencies as an advisor by designing solutions and conducting working sessions to solve critical business problems.
• Educate clients on how Ensono's services align with their outcomes to help them gain maximum benefit.
• Lead account/relationship strategy, planning and identification of new growth opportunities.
• Work collaboratively with the Consulting and Advisory team, Enterprise Architects, Client Success Managers, and Operational teams to deliver on the account development plan.
• Manage all aspects of account financials, including revenue, churn, installs and overall profitability.
• Drive accurate sales forecasts while also building a strong pipeline that supports future growth targets.
• Regularly monitor sales trends, market dynamics and incorporate changes into the account strategy.
• Lead proposal development, negotiation and commercial terms for all client opportunities.
• Work with the Marketing team to help define sales messages and marketing collateral for the account.
• Build a supportive environment and a motivated team to increase associate satisfaction and minimize attrition in the account sales and delivery teams.

• 7+ years in state and local sales and/or business development
• Strong understanding of the managed service marketplace – key players, competitive strengths/weaknesses, and a strong understanding of how to compete and win
• Experience successfully navigating both state and local relationships to drive IT and business-led solutions
• Strong presentation skills and the ability to showcase Ensono's solutions as a fit through strategic working sessions
• Strong interpersonal skills, independent and self-directed, resourceful, confident under pressure, strong empathy and self-awareness
• Desire to solve complex problems and an innate ability to engage with clients in a strategic manner
• Recent experience working for a professional services firm or management consulting firm preferred
• Excellent at driving financial results, managing forecasts and delivering on key metrics
• CM-YES - Commission Eligible - Yes (Commission Eligible)

Primary Location City/State: Norcross, GA, Georgia

Additional Locations (if applicable):

Ensono is an Equal Employment Opportunity Employer. Ensono provides equal employment opportunities to all qualified applicants without regard to race, color, religion, national origin, ancestry, citizenship status, sex, marital status, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, military status, or any other status protected by applicable law.