Client Success Associate Jobs in Atlanta, GA (NOW HIRING)

About this role

About the team:

The Insight Client Success team manages the partnerships formed with Insight Private Data Service (PDS) clients. PDS provides world-class expertise in the collection and validation of investment data for investors in alternative assets. PDS streamlines the exchange of data between limited and general partners, allowing investors the continuous access to accurate and standardized data. Insight Data Service is a part of Aladdin Data Business.

Role Description

The Insight Client Success Team is seeking a Technical Account Manager with a financial background to work closely with our Limited Partner (LP) clients. The Technical Account Manager will be responsible for ongoing relationship management and service delivery with clients in the AMRS, building strong, resilient relationships and ensuring that high quality Insight Data Services are provided to clients.

In this role, you will:

• Gain thorough knowledge of the LP Alternative Asset industry and become proficient in the Insight product and service offering;

• Onboard new PDS/Insight LP clients in cooperation with LP Onboarding Managers ('OMs") and other PDS Team members;

• Work closely with clients to build positive relationships at various levels within your client's organization through consistent communication, expectations management, and exceptional client service;

• Provide technical set-up for data release for each client, as well as data review to ensure data quality, consistency and high level of completeness;

• Communicate with Head of Account Management, OMs and other Insight/PDS team members on all matters which are necessary for successful quarterly data collection campaigns and to support integration of data from Insight with other eFront and Aladdin products as applicable;

• Collect client feedback on the service and product and take necessary actions, including escalating issues that impact service delivery;

• Cultivate strong internal relationships within eFront, BlackRock Solutions, and the wider BlackRock organization globally, in support of your client;

• Provide quality assurance of product during deployments, working closely with technology teams to identify product bugs and enhancements;

• Educate clients on how to use the product - product demos, ongoing training on newly added features

Experience Required

• Educated to a minimum of degree level in Finance, Economics, or Technology related fields

• Demonstrable interest in Financial Markets with knowledge of Alternative Assets being a plus

• Self-starter with the ability to work unguided in a fast paced and dynamic environment

• Ability to multi-task and reprioritize activities daily

• Excellent presentation skills, energetic and dynamic personality

• Advanced MS Office knowledge (especially Excel)

• Previous experience in a financial technology firm working in sales or relationship management or in an investment firm in data management being a plus

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we've provided guidanceon when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.View theEEOC's Know Your Rights poster and its supplementand thepay transparency statement.

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with ourprivacy policy.