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Client Success Associate Jobs in Alhambra, CA (NOW HIRING)

Two Dots

Customer Success Associate

Santa Monica, CA

$65K - $75K/yr

As a Customer Success Associate at Two Dots, you will play a crucial role in ensuring our leasing ... Client Support: Provide exceptional support to leasing agent clients, addressing their questions ...

Cathay Bank

Client Service Associate/Specialist

El Monte, CA · On-site

$24.38 - $26.59/hr

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If ... Video Clip 1 Video Clip 2 Video Clip 3 GENERAL SUMMARY The Client Service Associate is responsible ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Alhambra, CA

Client Success Associate information

See Alhambra, CA salary details

$19.5K

$55.9K

$98.1K

How much do client success associate jobs pay per year?

As of Aug 3, 2026, the average yearly pay for client success associate in Alhambra, CA is $55,885.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $69,100.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Alhambra, CA? The most popular types of Client Success jobs in Alhambra, CA are:
What are popular job titles related to Client Success Associate jobs in Alhambra, CA? For Client Success Associate jobs in Alhambra, CA, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Alhambra, CA look for? The top searched job categories for Client Success Associate jobs in Alhambra, CA are:
What cities near Alhambra, CA are hiring for Client Success Associate jobs? Cities near Alhambra, CA with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Alhambra, CA as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $55,885 per year, or $26.9 per hour.

Customer Success Associate

Two Dots

Santa Monica, CA

$65K - $75K/yr

Full-time

Re-posted 20 days ago

Job description

As a Customer Success Associate at Two Dots, you will play a crucial role in ensuring our leasing agent clients receive exceptional support. Your primary responsibility will be to guide them through our income verification and fraud detection software for their rental applications. You will be their first point of contact for any support issues or inquiries, ensuring they have a seamless and positive experience with our software.
Responsibilities
  • Client Support: Provide exceptional support to leasing agent clients, addressing their questions, troubleshooting issues, and guiding them through our software via both phone and chat.
  • Product Understanding: Become an expert on our income verification and fraud detection software to support clients and guide them to maximize its value effectively.
  • Client Onboarding: Assist in onboarding new clients, ensuring they understand how to use our software effectively and efficiently.
  • Feedback Gathering: Collect and communicate client feedback to the appropriate internal teams for product development and improvement.
  • Customer Satisfaction: Monitor customer satisfaction and identify opportunities to improve our support and services.
  • Documentation: Maintain and update customer documentation and training materials.
  • Collaboration: Collaborate with the Customer Success Lead and other team members to achieve our customer success goals.
Qualifications
  • 1+ years of experience in customer service, customer success, or a similar role.
  • Strong understanding of the residential real estate industry, particularly leasing processes.
  • Excellent communication and interpersonal skills.
  • Problem-solving and conflict-resolution skills.
  • Proficient in using customer service software and CRM systems.
  • Ability to multitask and manage time effectively.
equity grants in RSUs will be included in addition to base pay

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.