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Client Success Account Manager Jobs in Austin, TX

Bankjoy

Client Success Manager

Austin, TX · On-site

Proactively identify at-risk accounts and develop mitigation plans before issues escalate ... years of Client Success, Account Management, or Customer Experience in B2B fintech, banking ...

Visa

Senior Consultant, Client Success

Austin, TX · On-site

The ideal candidate has strong experience in client success, account management, or financial technology, with the ability to engage senior client stakeholders, coordinate cross-functional teams, and ...

Luxury Presence

Client Success Manager II

Austin, TX · On-site

$75K - $100K/yr

Custom Success, Account Management, or related role * Working knowledge of SEO, Social, Content and ... Adapting to client business needs and personality * Clear and persuasive with communication * Draw ...

Luxury Presence

Client Success Manager II

Austin, TX · Hybrid

Custom Success, Account Management, or related role * Working knowledge of SEO, Social, Content and ... Adapting to client business needs and personality * Clear and persuasive with communication * Draw ...

Luxury Presence

Client Success Manager II

Austin, TX · Hybrid

$75K - $100K/yr

Custom Success, Account Management, or related role * Working knowledge of SEO, Social, Content and ... Adapting to client business needs and personality * Clear and persuasive with communication * Draw ...

Luxury Presence

Client Success Manager I

Austin, TX · On-site

Approaching challenges with curiosity, professionalism, and a solutions-oriented mindset You Have * 3+ years of experience in Client Success, Account Management, Customer Support, or a related client ...

Luxury Presence

Client Success Manager I

Austin, TX

Approaching challenges with curiosity, professionalism, and a solutions-oriented mindset You Have * 3+ years of experience in Client Success, Account Management, Customer Support, or a related client ...

Luxury Presence

Client Success Manager I

Austin, TX · On-site

Approaching challenges with curiosity, professionalism, and a solutions-oriented mindset You Have * 3+ years of experience in Client Success, Account Management, Customer Support, or a related client ...

Visa

Senior Consultant, Client Success

Austin, TX · Hybrid

The ideal candidate has strong experience in client success, account management, or financial technology, with the ability to engage senior client stakeholders, coordinate cross-functional teams, and ...

Brivo

Reseller Success Account Manager

Austin, TX

$65K - $85K/yr

Description The Reseller Success Account Manager (RSAM) at Brivo Inc. is not a traditional Customer Success role. Instead, it is a high-impact Strategic Advisor dedicated to the operational and ...

Papaya Global

VP Client Success

Austin, TX · On-site +1

$138K - $177K/yr

We are seeking a VP, Client Success to lead Papaya's global Account Management and Client Success organization. This role owns retention, renewals, and expansion across our customer base, ensuring ...

Express Employment Professionals

Be Seen First

Client Retention & Reactivation Specialist

Round Rock, TX · On-site

$20 - $25/hr

This role is a strong entry point into client success, account management, or inside sales career paths You'll play a key role in identifying client needs, gathering valuable feedback, and helping ...

HUB

Client Success Manager

Austin, TX · Remote

$75K - $80K/yr

Client Success Manager Location: Remote Classification: Full Time Reports To : VP of Financial ... Programmatically manage account escalations, past-due invoices, contracts, and service agreements ...

HUB International Limited

Client Success Manager

Austin, TX · On-site +1

$75K - $80K/yr

Client Success Manager Location: Remote Classification: Full Time Reports To : VP of Financial ... Programmatically manage account escalations, past-due invoices, contracts, and service agreements ...

Indeed Flex

Client Success Manager

Austin, TX · On-site

This position provides account management for key clients in line with agreed contracts and KPIs to ... What you'll need * 1+ year of experience in Account Management, Customer Success, Client Services ...

Ownwell

Client Success Manager

Austin, TX · On-site

Accelerate Innovation Role Overview: We're hiring a Client Success Manager who will own a portfolio ... Own appeal strategy for your accounts at the county level. Know when to push, when to settle, and ...

Ownwell

Client Success Manager

Austin, TX

Accelerate Innovation Role Overview: We're hiring a Client Success Manager who will own a portfolio ... Own appeal strategy for your accounts at the county level. Know when to push, when to settle, and ...

Ownwell

Client Success Manager

Austin, TX · On-site

Accelerate Innovation Role Overview: We're hiring a Client Success Manager who will own a portfolio ... Own appeal strategy for your accounts at the county level. Know when to push, when to settle, and ...

RevText Communications

Be Seen First

Client Success Coach

Austin, TX · Remote

$50K - $60K/yr

You own client success delivery for our done-with-you and done-for-you studios, and you assist our ... Ongoing account management. You keep our done-for-you accounts producing. You write their campaign ...

New

RevText Communications

Be Seen First

Client Success Coach

Austin, TX · Remote

$50K - $60K/yr

You own client success delivery for our done-with-you and done-for-you studios, and you assist our ... Ongoing account management. You keep our done-for-you accounts producing. You write their campaign ...

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All JobsClient Success Account JobsClient Success Account Manager JobsClient Success Account Manager Jobs in Austin, TX

Client Success Account Manager information

See Austin, TX salary details

$29.2K

$65.2K

$105.1K

How much do client success account manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for client success account manager in Austin, TX is $65,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $77,800.00 per year, depending on experience, location, and employer.

What does a client success account manager do?

A Client Success Account Manager is responsible for building and maintaining positive relationships with clients to ensure their satisfaction with a company's products or services. They act as the main point of contact for clients, address any issues or concerns, and help clients achieve their desired outcomes through effective communication and support. Their goal is to retain clients, encourage repeat business, and identify opportunities for upselling or cross-selling. They often collaborate closely with sales, product, and support teams to ensure client needs are met. Ultimately, they play a key role in improving customer loyalty and long-term business success.

What are the key skills and qualifications needed to thrive as a client success account manager?

To thrive as a Client Success Account Manager, you need a solid background in account management, customer relationship building, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics tools, and sometimes certifications such as CSM (Certified Customer Success Manager) are typically required. Outstanding communication, problem-solving abilities, and a proactive, client-focused mindset set top performers apart. These skills are crucial for ensuring customer satisfaction, driving retention, and fostering long-term business growth.

How does a client success account manager typically collaborate with internal teams to address client needs?

As a Client Success Account Manager, you’ll regularly collaborate with teams such as sales, product development, and customer support to ensure clients receive exceptional service. You’ll act as a bridge, relaying client feedback and requirements to internal stakeholders and coordinating solutions to address challenges. This cross-functional teamwork is essential for resolving issues quickly, identifying upsell opportunities, and enhancing overall client satisfaction. Strong communication skills and the ability to manage multiple priorities are key to thriving in this collaborative environment.

What is the difference between Client Success Account Manager vs Customer Support Specialist?

AspectClient Success Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, strategic planning, account growthReactive support, troubleshooting, issue resolution
Employer & Industry UsageTech, SaaS, B2B servicesRetail, telecom, software
Search & Comparison IntentUnderstanding account management roles, career pathsCustomer issue resolution, technical support roles

The Client Success Account Manager focuses on building long-term client relationships, ensuring satisfaction, and driving account growth. In contrast, a Customer Support Specialist primarily handles reactive customer issues and technical troubleshooting. While both roles require strong communication skills, the Account Manager's role is more strategic and proactive, often involving account planning and upselling, whereas the Support Specialist's role is reactive and task-oriented.

What are popular job titles related to Client Success Account Manager jobs in Austin, TX?

For Client Success Account Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Client Success Account Manager jobs in Austin, TX look for?

The top searched job categories for Client Success Account Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Client Success Account Manager jobs?

Cities near Austin, TX with the most Client Success Account Manager job openings:

Client Success Account Manager jobs near you
Infographic showing various Client Success Account Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,238 per year, or $31.4 per hour.

Client Success Manager

Austin, TX • On-site

Bankjoy
Commercial Banking • 51 - 200 employees
Learn more about Bankjoyexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Who We Are
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions - big and small.
Position Overview
We are looking for a Client Success Manager to join our growing CSM team as we scale our client base across credit unions and community banks nationwide.
You will own a portfolio of clients end-to-end - driving product adoption, leading executive business reviews, managing renewals, identifying upsell opportunities, and serving as the primary relationship owner for your accounts. You'll work closely with our Director of Client Success, Implementation, Tech Support, and Product teams to ensure every client gets maximum value from Bankjoy's platform.
The ideal candidate is proactive, relationship-driven, and commercially minded - someone who genuinely cares about client outcomes, knows how to navigate complex organizations, is comfortable engaging executive stakeholders, and can balance a high volume of accounts while taking a strategic approach to long-term client success.
Key Responsibilities
Client Relationship Management
  • Own a portfolio of credit union and community bank clients, serving as their primary point of contact at Bankjoy
  • Build and maintain strong, trusted relationships with client stakeholders, from day-to-day administrators to executive sponsors
  • Become a trusted advisor to executive stakeholders by providing strategic recommendations that align Bankjoy solutions with each client's business objectives
  • Conduct regular business reviews and executive meetings to review platform performance, discuss future goals and priorities, identify opportunities for additional value, and align on long-term success
  • Lead onsite client engagements, including preparing executive presentations, facilitating strategic discussions, documenting action items, and ensuring follow-through
  • Serve as the voice of the client internally - ensuring client needs and feedback are surfaced to Product, Engineering, and leadership

Product Adoption & Client Growth
  • Drive product adoption across your portfolio by proactively educating clients on features, best practices, and new releases
  • Develop and execute strategic success plans aligned with each client's business objectives, helping them maximize the value of their Bankjoy investment
  • Identify and lead expansion opportunities within your portfolio by aligning Bankjoy solutions to client business goals and strategic initiatives
  • Track and report on adoption metrics, engagement scores, and account health across your book of business

Renewals & Retention
  • Lead the renewal process for your portfolio, including managing timelines, preparing renewal proposals, presenting pricing recommendations, and negotiating agreements in partnership with the Director of Client Success
  • Proactively identify at-risk accounts and develop mitigation plans before issues escalate
  • Maintain a high client retention rate by ensuring clients consistently see value in Bankjoy's platform
  • Develop and execute account strategies that strengthen executive relationships, improve product adoption, and identify opportunities for long-term growth

Escalation & Issue Resolution
  • Serve as the first line of response for client escalations within your portfolio, triaging issues, coordinating with Tech Support, Product, and Engineering, and providing proactive communication to clients throughout resolution
  • Escalate to the Director of Client Success when situations require senior involvement, providing a clear summary of the issue, actions taken, and recommended next steps
  • Follow up after resolution to ensure client satisfaction, identify opportunities to improve the client experience, and document learnings for future prevention

Cross-Functional Collaboration
  • Partner with Implementation throughout the onboarding process by participating in kickoff meetings and key project milestones to ensure a smooth transition into Customer Success
  • Work closely with Tech Support to ensure timely resolution of client issues and proactive communication during outages or incidents
  • Collaborate with Product to surface recurring client feedback, enhancement requests, and product opportunities that help influence the roadmap
  • Support Marketing with client case studies, testimonials, and advocacy opportunities

What You Bring
  • 5+ years of Client Success, Account Management, or Customer Experience in B2B fintech, banking technology, or enterprise SaaS. Experience supporting financial institutions is strongly preferred.
  • Experience managing a portfolio of 20-30+ accounts simultaneously with a high standard of responsiveness and follow-through
  • Excellent presentation and communication skills with experience leading executive business reviews, onsite meetings, and strategic planning discussions with senior stakeholders
  • Demonstrated track record of driving product adoption, renewals, and expansion opportunities within an assigned book of business
  • Strong relationship management skills with the ability to build trust and credibility across both operational and executive stakeholders
  • Ability to navigate complex client organizations and build relationships across multiple stakeholder levels
  • Comfortable with escalations - you stay calm under pressure, communicate clearly, and drive resolution with urgency
  • Strong organizational skills - you can manage multiple priorities and client needs simultaneously without losing attention to detail
  • Experience working with credit unions, community banks, or digital banking platforms is a strong plus

Nice to Have
  • Familiarity with core banking systems (Corelation, Jack Henry Symitar, Fiserv Portico, CU Answers, or similar)
  • Experience with digital banking platforms or financial technology products
  • Experience using CRM and CS tools (Salesforce, Gainsight, ChurnZero, or similar)
  • Experience supporting clients through platform migrations or major product launches

What You Get
  • A fast-paced and collaborative environment
  • Competitive compensation
  • Stock options at a well-funded startup
  • We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
  • We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
  • Retirement plan with 4% company matching
  • 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
  • 3-5 weeks PTO depending on tenure
  • 5 health days
  • 15 holidays
  • End of year shutdown
  • Performance-based bonuses
  • Remote first culture
⚖ Equal Employment Opportunities at Bankjoy
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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