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Client Services Telecommunications Jobs (NOW HIRING)

On-site position, demanding your presence at our facility and client locations * Install, configure ... Strong customer service and communication skills, with the ability to interact professionally with ...

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Sr. Telecommunications Technician: Duties Provide in-depth analysis of trouble conditions and ... services for the client. May perform adjunct installation, de-installation, and relocation ...

... or client engagements preferred. * Experience negotiating telecommunications contracts, services ... and vendor agreements. * Strong understanding of telecom infrastructure, network services, carrier ...

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Client Services Telecommunications information

What are some common challenges faced by Client Services professionals in the telecommunications industry, and how can they be addressed?

Client Services professionals in telecommunications often navigate challenges such as rapidly changing technologies, managing high customer expectations, and resolving complex technical issues. To address these, it’s important to stay up-to-date with new products and services, actively communicate with both clients and internal technical teams, and develop strong problem-solving skills. Regular training and collaboration with network engineers or product managers can help ensure you provide accurate information and timely solutions, ultimately improving client satisfaction and building long-term relationships.

What is the highest paid customer service job?

In client services telecommunications, senior roles such as Customer Service Managers, Account Directors, or Technical Support Managers tend to have the highest salaries, often exceeding six figures with experience and certifications. These positions typically require advanced technical knowledge, leadership skills, and industry experience.

What are the key skills and qualifications needed to thrive as a Client Services Telecommunications professional, and why are they important?

To thrive in Client Services Telecommunications, you need strong communication skills, problem-solving abilities, and a foundational knowledge of telecommunications systems, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic network troubleshooting tools is typically required. Exceptional interpersonal skills, patience, and the ability to manage multiple priorities help professionals stand out in this role. These skills are crucial for resolving client issues efficiently, maintaining high customer satisfaction, and supporting the technical needs of telecommunications clients.

What is a client service job?

A client service job involves assisting customers or clients by addressing their needs, resolving issues, and providing information about products or services. In telecommunications, this role often requires strong communication skills, technical knowledge, and the ability to work with customer management systems. The goal is to ensure customer satisfaction and maintain positive relationships.

What are client services in telecommunications?

Client services in telecommunications refer to the support and assistance provided to customers using telecom services such as phone, internet, and data transmission. Professionals in this role help clients with service setup, troubleshooting, billing inquiries, and technical support. They act as a bridge between the telecommunications company and its customers to ensure satisfaction and resolve any issues efficiently. This job often requires strong communication skills and a good understanding of telecom products and services.

What are the duties of a telecommunication customer service?

A client services telecommunications representative handles customer inquiries related to phone, internet, or cable services, troubleshooting technical issues, processing service orders, and providing information about plans and billing. They often use customer management software and require good communication skills to ensure customer satisfaction and issue resolution.

What is the highest paying job in telecommunications?

In telecommunications, senior executive roles such as Chief Technology Officer (CTO) or Vice President of Telecommunications typically have the highest salaries, often exceeding six figures annually. These positions require extensive experience, leadership skills, and advanced technical knowledge of network infrastructure and emerging technologies.
What cities are hiring for Client Services Telecommunications jobs? Cities with the most Client Services Telecommunications job openings:
What states have the most Client Services Telecommunications jobs? States with the most job openings for Client Services Telecommunications jobs include:
Onsite Telecommunications Technician - Louisville, KY

Onsite Telecommunications Technician - Louisville, KY

NTT DATA Services

Louisville, KY

Full-time

Posted 26 days ago


NTT Data rating

7.3

Company rating: 7.3 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

107th of 204 rated it services


Job description

Req ID: 371953 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Onsite Telecommunications Technician - Louisville, KY to join our team in LOUISVILLE, Kentucky (US-KY), United States (US).

Onsite Telecommunications Technician

The Telecommunications Technician will be responsible for establishing data networks by installing network equipment such as routers and switches, running copper and fiber cabling, and performing basic configurations.  The technician will also configure replacement network hardware and ship to worldwide locations (routers, switches, APs, etc).  This position is ‘on-site’ in Louisville, KY and requires a background check for Airport property access.

 

Role Responsibilities

  • Install, maintain, and support telecommunications and network equipment, including routers, switches, and wireless access points.
  • Run, terminate, test, and label copper and fiber optic cabling in accordance with network and facility standards.
  • Perform basic configuration and setup of network hardware, including replacement routers, switches, and access points.
  • Prepare, configure, package, and ship network equipment to domestic and international locations.
  • Support wired and wireless network implementations across medium- and large-scale projects.
  • Install power, cabling, and telecommunications equipment in IDF, MDF, and other network infrastructure environments.
  • Assist with troubleshooting network connectivity and hardware issues, including Cisco and/or HP Aruba switching environments.
  • Interpret network drawings, layouts, and related documentation to support installations and upgrades.
  • Maintain accurate records of installations, equipment, and cabling activities.
  • Collaborate with technical teams, helpdesk staff, and project stakeholders to support timely completion of network projects.
  • Follow site access, safety, and security requirements, including standards required for Airport property access.
  • Perform physical installation work, including climbing ladders, mounting and racking equipment, and running cables under floors and overhead.

Minimum Required Qualifications:

  • Must have experience with LAN technologies including Ethernet and fiber optic cabling, IDF/MDF physical characteristics, and Network drawings and concepts
  • Must have experience with wired and wireless communication systems, networks and protocols including experience in medium and large implementation projects
  • Experience installing power, cables, and telecom equipment
  • Helpdesk and related experience with Cisco and/or HP Aruba switch configuration and troubleshooting
  • Must be able to meet qualifications for full access to Airport property/facilities
  • Must be able to meet physical requirements of the job, such as working on ladders, racking heavy equipment (lifting up to 50+ lbs), and running cables under floors and overhead

 

Highly Preferred Skills and Experience:

  • Good understanding of the importance of change management and its associated control process working with SMC
  • Wireshark and packet capture analysis experience a plus
  • Working knowledge of Obtain software
  • Basic competence with Microsoft business applications (Teams, Word, Excel, Outlook, Visio, Power Point)
  • Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to change
  • Ability to achieve desired results while working collaboratively in a team environment.
  • Excellent communication skills, both verbally and written expected
  • Bachelor's degree in Information Technology, related fields and/or equivalent experience
  • Ideal Certifications: CompTIA Network+, CCNA or equivalent experience preferred

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.


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About NTT DATA

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967