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Client Services Telecommunications Jobs (NOW HIRING)

BlueprintIQ, Inc.

Business Advisor

Memphis, TN · Remote

$40K - $65K/yr

Maintain strong client relationships and act as a trusted point of contact * Track client ... Technology advisory or IT services * Telecommunications or cloud solutions * Financial services or ...

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Client Services Telecommunications information

What are some common challenges faced by Client Services professionals in the telecommunications industry, and how can they be addressed?

Client Services professionals in telecommunications often navigate challenges such as rapidly changing technologies, managing high customer expectations, and resolving complex technical issues. To address these, it’s important to stay up-to-date with new products and services, actively communicate with both clients and internal technical teams, and develop strong problem-solving skills. Regular training and collaboration with network engineers or product managers can help ensure you provide accurate information and timely solutions, ultimately improving client satisfaction and building long-term relationships.

What is the highest paid customer service job?

In client services telecommunications, senior roles such as Customer Service Managers, Account Directors, or Technical Support Managers tend to have the highest salaries, often exceeding six figures with experience and certifications. These positions typically require advanced technical knowledge, leadership skills, and industry experience.

What are the key skills and qualifications needed to thrive as a Client Services Telecommunications professional, and why are they important?

To thrive in Client Services Telecommunications, you need strong communication skills, problem-solving abilities, and a foundational knowledge of telecommunications systems, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic network troubleshooting tools is typically required. Exceptional interpersonal skills, patience, and the ability to manage multiple priorities help professionals stand out in this role. These skills are crucial for resolving client issues efficiently, maintaining high customer satisfaction, and supporting the technical needs of telecommunications clients.

What is a client service job?

A client service job involves assisting customers or clients by addressing their needs, resolving issues, and providing information about products or services. In telecommunications, this role often requires strong communication skills, technical knowledge, and the ability to work with customer management systems. The goal is to ensure customer satisfaction and maintain positive relationships.

What are client services in telecommunications?

Client services in telecommunications refer to the support and assistance provided to customers using telecom services such as phone, internet, and data transmission. Professionals in this role help clients with service setup, troubleshooting, billing inquiries, and technical support. They act as a bridge between the telecommunications company and its customers to ensure satisfaction and resolve any issues efficiently. This job often requires strong communication skills and a good understanding of telecom products and services.

What are the duties of a telecommunication customer service?

A client services telecommunications representative handles customer inquiries related to phone, internet, or cable services, troubleshooting technical issues, processing service orders, and providing information about plans and billing. They often use customer management software and require good communication skills to ensure customer satisfaction and issue resolution.

What is the highest paying job in telecommunications?

In telecommunications, senior executive roles such as Chief Technology Officer (CTO) or Vice President of Telecommunications typically have the highest salaries, often exceeding six figures annually. These positions require extensive experience, leadership skills, and advanced technical knowledge of network infrastructure and emerging technologies.
What cities are hiring for Client Services Telecommunications jobs? Cities with the most Client Services Telecommunications job openings:
What states have the most Client Services Telecommunications jobs? States with the most job openings for Client Services Telecommunications jobs include:
Client Services Telecommunications jobs near you

Client Services Program Manager

Afl Telecommunications Llc

Dallas, TX • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

Job description

We are seeking a Client Services Program Manager to join our Data Center/AI team. This position will be working on a hybrid schedule from our Duncan, SC or Dallas, TX location!

The Program Manager is responsible for organizing and leading a cross-functional team, consisting of Customer Service, Scheduling, Material Planning, Purchasing, Logistics and Manufacturing, to meet Client’s expectations on deliveries, as well as resolving logistical and operational issues in timely manners. Overall, the Client Success Manager will lead the organization through improved white glove customer service and support, providing increased Client satisfaction.

What We Offer:

  • Flexible time off policy
  • Hybrid work schedule and possible remote to qualifying employees 
  • 401K Company match (up to 4% - dollar for dollar)
  • Professional development, training, and tuition reimbursement programs
  • Excellent medical, dental, vision, and life insurance policy options
  • Opportunities for career advancement with an industry leading company!

Responsibilities

  • Creates reporting formats and delivers reports to key clients. Such reports may include delivery performances, quality metrics, inventory risks, manufacturing capacities, etc.
  • Creates reporting formats and delivers reports to internal management team, including the Department Managers, Product Managers, Data Center Sr. Vice President and the Products Solution President, related to the performance of key Client accounts. These reports may include monthly highlights, inventory, lead times, on-time-delivery metrics, client complaints, revenues, bookings, backlogs, etc.
  • Establish with Product Managers and Department Managers key metric objectives, and coordinate with cross-functional team members to achieve such objectives
  • Run production meetings with cross-functional team, consisting of Customer Service, Scheduling, Material Planning, Purchasing, Logistics and Manufacturing
  • Resolve problems related to logistics, customer service and support
  • Understand and recommend improvements to Department Managers to achieve objectives for key metrics
  • Escalate issues in operations that will detrimentally affect client satisfaction to respective Department Managers
  • Key internal contact for clients, providing white glove service and support

Personal Qualities

  • Strong sense of ownership and accountability
  • Exhibits a strong preference for organization, planning, and efficiency
  • Self-motivated
  •  Strong interpersonal and report writing skills
  • Ability to work independently
  •  Must have a strong interest in servicing the clients
  •  Ability to lead cross-functional and cross-cultural team
  •  Must have a strong interest in operation excellence, performance metrics and data analysis

Qualifications

  • 4-year college degree in any discipline or equivalent work experience
  • Minimum of 8 years of working experience
  • 4 to 8 plus years of Supervisory/Leadership position in Customer Service is preferred
  • 4 to 8 plus years of project management experience
  • Excellent oral and written communications skills
  • Some travel to meet with clients and some travel to overseas manufacturing facilities when necessary
  • Advanced/Expert level of MS Excel; proficient usage of additional MS Office Products (Word, PowerPoint, Outlook, and Teams) Power BI knowledge a plus

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