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Client Services Team Leader Jobs (NOW HIRING)

Syneos Health

Client Services Team Lead

Bridgewater, MA · On-site

$99K - $119K/yr

In addition to people leadership, the Team Lead plays a key role in departmental strategy and ... Serve as a key liaison between Client Services leadership and the CSM team, ensuring alignment on ...

SLT LLC

Client Services Team - Hoboken

Hoboken, NJ · On-site

$15.92/hr

CLIENT SERVICES TEAM -Hoboken Reports To: Studio Manager Employment Status: Part Time/Non-Exempt ... Leadership experience a plus * Must have superior customer service skills * Must have excellent ...

SLT

Client Services Team - Short Hills

Short Hills, NJ

$15.92/hr

CLIENT SERVICES TEAM - Short Hills, NJ Reports To: Studio Manager Employment Status: Part Time/Non ... Leadership experience a plus * Must have superior customer service skills * Must have excellent ...

Garver

Utility Management Services Team Leader

Atlanta, GA · On-site

$15.50 - $20.25/hr

The Utility Management Services Team Leader will be responsible for guiding strategy, building a national resource team, developing client relationships, and delivering impactful projects while ...

Epiq

eDiscovery Client Services Manager

New York, NY · On-site +1

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services ... Successful candidates must have the team leadership and professional background in the electronic ...

Epiq

eDiscovery Client Services Manager

Chicago, IL · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services ... Successful candidates must have the team leadership and professional background in the electronic ...

Maiden Home

Director, Client Services

Manhattan, NY · On-site

$160K - $200K/yr

Team Leadership & Development * Lead, coach, and develop the Client Services team across channels (email, phone, chat). * Create and facilitate ongoing training programs that develop the teams ...

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How much do client services team leader jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for client services team leader in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What does a client services team leader do?

A Client Services Team Leader oversees a team responsible for managing client relationships and ensuring customer satisfaction. They coordinate daily operations, address client concerns, and support their team in resolving issues efficiently. Additionally, they often provide training, monitor performance, and help implement strategies to improve service quality. Their main goal is to ensure that clients receive excellent service and that the team meets its targets.

What are the key skills and qualifications needed to thrive as a client services team leader?

To thrive as a Client Services Team Leader, you generally need experience in customer service, team management, and a background in business or a related field. Familiarity with CRM software, help desk platforms, and reporting tools is typically required, along with any relevant leadership or customer service certifications. Outstanding communication, conflict resolution, and motivational skills set top candidates apart in this role. These abilities are crucial to ensure client satisfaction, foster team performance, and drive departmental success.

What are some common challenges faced by a client services team leader and how can they be effectively managed?

Client Services Team Leaders often encounter challenges such as managing diverse client expectations, balancing team workloads, and ensuring consistent service quality. To address these, it's important to foster strong communication within the team, provide regular training, and set clear performance goals. Additionally, building robust client relationships and proactively addressing concerns can help prevent issues from escalating. Effective time management and adaptability are key skills that help a Team Leader navigate these challenges while supporting both clients and team members.

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Client Services Team Leader jobs near you
Infographic showing various Client Services Team Leader job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

Team Leader, Client Services

Salt Lake City, UT • On-site

Fidelity Investments
Investment Management and Consulting Services • 10K+ employees
Learn more about Fidelity Investmentsexternal

Full-time

Re-posted 13 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 274 frontline employees who took The Breakroom Quiz

Job description


Job Description:
Team Leader, Client Services
Note: Fidelity will not provide immigration sponsorship for this position.
The Role
The Team Leader is a key member of the Regional Center Client Services group providing leadership to a team of licensed associates. Their primary responsibility is to lead, coach, and develop the team to drive exceptional customer experiences and build lifetime relationships with our customers.
The Expertise and Skills You Bring
  • Proven Leadership Experience
  • Previous Management or Leadership Experience in financial services is a plus
  • Series 7, 63, 9/10 licenses preferred or able to obtain within 120 days
  • Your outstanding mentoring and leadership skills, and ability to empower associates to grow and develop
  • Your ability to balance leadership and supervisory responsibilities
  • Your ability to partner with peers locally and nationally to maintain a culture of collaboration, success and reward
  • Your experience with regulatory and compliance practices and rules
  • Your relationship expertise, leading with empathy and enhancing team cohesion

The Value You Deliver
  • Coaching and developing a team of associates to deliver an outstanding experience to our clients
  • Enabling your team to drive outstanding client service interactions/ results
  • Helping associates realize their own personal definitions of success
  • Ability to inspire associates to deliver their best
  • Partnering with associates to build personalized plans that support their development towards career goals
  • Protecting the Fidelity brand through active supervision of associate interactions and transactions
  • Being coachable, collaborative, and curious are your "go to" attributes

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Series 07 - FINRA, Series 09 - FINRA, Series 10 - FINRA, Series 63 - FINRA
Category:
Customer Service
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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