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Client Services Representative Jobs in Rochester, NY

NVA

Client Services Representative

Penfield, NY · On-site

$14 - $15/hr

We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND pets. Duties include answering the phone, scheduling appointments, filing, invoicing out clients ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (EST) Primary Responsibilities * Issue Resolution - Maintain consistent availability, manage workloads for optimal ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

Client Services Team Lead. Schedule: Monday - Friday, In Office, 9:00am - 6:00pm (EST). Primary Responsibilities: Responsibilities: * Issue Resolution - Maintain consistent availability, manage ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$26/hr

Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST) Primary Responsibilities Responsibilities * Issue Resolution - Maintain consistent availability, manage workloads ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (EST) Primary Responsibilities * Issue Resolution - Maintain consistent availability, manage workloads for optimal ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$26/hr

Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST) Primary Responsibilities Responsibilities * Issue Resolution - Maintain consistent availability, manage workloads ...

Semantix

Client Services Associate

Rochester, NY · On-site

Overview We're looking for a Client Services Associate to join our team! In this role, you'll be the main point of contact for clients, working closely with our Production team to make sure projects ...

TransPerfect

Client Services Associate

Rochester, NY · On-site

Overview We're looking for a Client Services Associate to join our team! In this role, you'll be the main point of contact for clients, working closely with our Production team to make sure projects ...

Paylocity

Lead Client Services - Growth

Pittsford, NY · On-site

Primary Responsibilities The below represents the primary duties of the position, others may be ... Client Services Expectations * Dependability/Follow -up: Timely responsiveness & proactive ...

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Client Services Representative information

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How much do client services representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for client services representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What does a client services representative do?

A Client Services Representative acts as the main point of contact between a company and its clients, helping to answer questions, resolve issues, and ensure customer satisfaction. They handle client inquiries via phone, email, or chat, process orders, provide information about products or services, and address any concerns clients may have. Their goal is to build and maintain positive relationships, ensuring clients have a seamless and positive experience with the company.

What are the key skills and qualifications needed to thrive as a client services representative?

To thrive as a Client Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent with some customer service experience. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is commonly required. Standout representatives demonstrate patience, empathy, and adaptability when addressing client concerns and building relationships. These skills and qualities are crucial for ensuring customer satisfaction, effective issue resolution, and long-term client retention.

What are some common challenges faced by client services representatives, and how can they be managed effectively?

Client Services Representatives often encounter challenges such as handling high volumes of client inquiries, managing difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To manage these effectively, strong organizational skills, patience, and clear communication are essential. Many organizations provide ongoing training, mentorship, and support resources to help representatives develop effective problem-solving strategies and maintain positive client relationships, which are critical for success in this role.

What is the role of a client services representative?

A client services representative is responsible for assisting customers, addressing inquiries, resolving issues, and providing product or service information. They often communicate via phone, email, or chat and need strong communication and problem-solving skills to ensure customer satisfaction.

What cities near Rochester, NY are hiring for Client Services Representative jobs?

Cities near Rochester, NY with the most Client Services Representative job openings:

Client Services Representative jobs near you
Infographic showing various Client Services Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Client Services Representative

NVA

Penfield, NY • On-site

$14 - $15/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Key responsibilities

  • Answer phones, schedule appointments, and perform client service duties.

  • File documents and handle invoicing for clients.

  • Engage with customers and co-workers in a friendly and engaging manner.

Job description


We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND pets. Duties include answering the phone, scheduling appointments, filing, invoicing out clients, and many other duties that involve client service. Must be friendly and engaging with customers and co-workers and have the ability to perform basic computer functions within our software system.
Hours will range between 15-24 hours. Must be available Monday,Tuesday, Wednesday , Thursday and alternating Friday and Saturday shifts.
Benefits include uniform allowance and great veterinary care for your pets.
If this sounds like the position for you, we ask that you APPLY IN PERSON at :
Clark Animal Care Center
1672 Fairport Nine Mile Point Rd.(Route 250)
Penfield, New York 14526
Job Type: Part-time
Job Type: Part-time
Pay: Hourly $14-$15 based on experience
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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About NVA

Sourced by ZipRecruiter

Nashville Veterinary Specialists + Animal Emergency (NVS) is a veterinary specialty and emergency hospital group with two locations in Nashville and Clarksville, Tennessee. Our Mission and primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. NVS works in partnership with National Veterinary Associates-Compassion-First (NVA C-F). NVA-CF is the largest private owner of freestanding veterinary hospitals in North America with over 1400 locations worldwide.

Industry

Veterinary services

Headquarters location

Agoura Hills, CA, US

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