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Client Services Representative Jobs in Baltimore, MD

MV Financial Group, MV Capital Management Inc.

Be Seen First

Client Services Associate

College Park, MD · On-site

$62K - $75K/yr

Interfacing directly with clients to complete service requests * Assist & coordinate operational procedures, including reporting and cash management within client accounts * Assist with the ...

MV Financial Group, MV Capital Management Inc.

Be Seen First

Client Services Associate

Laurel, MD · On-site

$62K - $75K/yr

Interfacing directly with clients to complete service requests * Assist & coordinate operational procedures, including reporting and cash management within client accounts * Assist with the ...

GoodVets

Client Service Representative

Silver Spring, MD · On-site

$19.25 - $24/hr

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and ...

GoodVets

Client Service Representative

Silver Spring, MD · On-site

$16.50 - $22.50/hr

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and ...

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Client Services Representative information

See Baltimore, MD salary details

$9

$18

$26

How much do client services representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for client services representative in Baltimore, MD is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What does a client services representative do?

A Client Services Representative acts as the main point of contact between a company and its clients, helping to answer questions, resolve issues, and ensure customer satisfaction. They handle client inquiries via phone, email, or chat, process orders, provide information about products or services, and address any concerns clients may have. Their goal is to build and maintain positive relationships, ensuring clients have a seamless and positive experience with the company.

What are the key skills and qualifications needed to thrive as a client services representative?

To thrive as a Client Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent with some customer service experience. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is commonly required. Standout representatives demonstrate patience, empathy, and adaptability when addressing client concerns and building relationships. These skills and qualities are crucial for ensuring customer satisfaction, effective issue resolution, and long-term client retention.

What are some common challenges faced by client services representatives, and how can they be managed effectively?

Client Services Representatives often encounter challenges such as handling high volumes of client inquiries, managing difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To manage these effectively, strong organizational skills, patience, and clear communication are essential. Many organizations provide ongoing training, mentorship, and support resources to help representatives develop effective problem-solving strategies and maintain positive client relationships, which are critical for success in this role.

What is the role of a client services representative?

A client services representative is responsible for assisting customers, addressing inquiries, resolving issues, and providing product or service information. They often communicate via phone, email, or chat and need strong communication and problem-solving skills to ensure customer satisfaction.

What cities near Baltimore, MD are hiring for Client Services Representative jobs?

Cities near Baltimore, MD with the most Client Services Representative job openings:

Client Services Representative jobs near you
Infographic showing various Client Services Representative job openings in Baltimore, MD as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 92% In-person, 3% Hybrid, and 5% Remote job distribution, with an average salary of $38,849 per year, or $18.7 per hour.

Customer Services Representative / Call Center Representative /Client Services Representative

Towson, MD • On-site

Indotronix International Corporation
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Indotronix International Corporationexternal

$24 - $26/hr

Contractor

Retirement

Re-posted 19 days ago

Job description

Job Title: Customer Service Representative/ Call Center Representative/ Client Services Representative
Location: 300 East Joppa Road, Suite 601, Towson, MD 21286
Duration: 6+ Months (Opportunity for extension)
Hours of operation: 7:45 AM-4:15 PM EST
Working  Model: Full-time onsite role during training then hybrid role onsite 3 days per week, remote 2 days per week
 
Must have skills:
  • Must have 2-3 years of customer service or call center experience
  • Must be proficient in Microsoft Office Suite and PDF. Salesforce experience is a plus
Job Summary
  • Come join us with helping people save for their future. Our company offers employers the ability to provide retirement savings plans to their employees through 401(k), 403(b) or other qualified plans.
  • NWPS strives to provide an extraordinary work environment that supports the happiness and well-being of our staff, clients, and company.
  • Join us to work on a team of critically-thinking, detailed-oriented people who support our clients and their employees with their retirement savings plans' operation.
Essential Duties and Responsibilities
  • Answers in bound calls (no selling)
  • Provides exceptional customer service information regarding 401(k), 403(b) or other qualified plans
  • Educates participants about their retirement account and features
  • Data Entry and other administrative tasks
  • Facilitates problem resolution and document processing
Skills: Knowledge, Skills, and Abilities
  • Proficiency in Microsoft Office products
  • Communicate effectively, both verbally and in writing
  • Excellent problem-solving and critical thinking ability
  • Ability to multitask
  • Show initiative and be proactive when necessary
  • Quality-driven with a strong sense of accountability
  • Diagnose problems and offer resolution
  • Be open and flexible in a dynamic environment focused on continuous improvement
  • Salesforce knowledge preferred but not required
  • Bilingual (Spanish/English) is a plus
Education: Educational/Previous Experience Requirements
• High School Degree or equivalent
Indotronix logo

About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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