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Client Services Project Manager Jobs in Springfield, MA

Kobie Marketing

Director, Client Services

Hartford, CT · Remote

Client Relationship Management * Build and maintain senior-level client relationships, acting as a ... May lead direct reports or project teams depending on account scope. Market & Competitive Insight

Batska Consulting

Project Manager

Hartford, CT

$90K - $150K/yr

The Project Manager is responsible for overseeing the comprehensive direction, completion, and ... client service. Duties and Responsibilities: * Demonstrate expert understanding of Construction ...

Batska Network

Project Manager

Hartford, CT

$90K - $150K/yr

The Project Manager is responsible for overseeing the comprehensive direction, completion, and ... client service. Duties and Responsibilities: * Demonstrate expert understanding of Construction ...

High Industries

Project Manager

Hartford, CT · On-site

Communicating with Client Services Manager's (sales) to coordinate the availability of SC vendor network for execution of projects and potential projects. * Communicating with Structural Engineers ...

Aston Carter

Project Manager

Enfield, CT · On-site

$26 - $32/hr

Customer Service Project Manager The Customer Service Project Manager plans, coordinates, and ... client and talent service. The company is an equal opportunity employer and will consider all ...

Presidio

Senior Project Manager

Glastonbury, CT · On-site +1

The Role The Client Engagement Services (CES) Senior Infrastructure Project Manager is responsible for leading the successful delivery of complex enterprise infrastructure and technology ...

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Client Services Project Manager information

See Springfield, MA salary details

$36.4K

$90.6K

$113.6K

How much do client services project manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for client services project manager in Springfield, MA is $90,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,200.00 and $104,100.00 per year, depending on experience, location, and employer.

What does a client services project manager do?

A Client Services Project Manager oversees projects on behalf of clients, acting as the main point of contact between the client and the organization. They are responsible for planning, executing, and finalizing projects according to deadlines and within budget, while ensuring the client's needs and expectations are met. This role typically involves coordinating internal teams, managing resources, and communicating project progress to stakeholders. Strong organizational, communication, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a client services project manager?

To excel as a Client Services Project Manager, you need strong project management expertise, client relationship skills, and typically a bachelor's degree in business or a related field. Familiarity with project management software like Asana, Trello, or Microsoft Project, and certifications such as PMP or CAPM, are often required. Outstanding communication, problem-solving, and organizational skills set top performers apart in this role. These competencies ensure projects are delivered on time, client expectations are managed effectively, and overall client satisfaction is maintained.

How does a client services project manager typically balance client expectations with internal team capabilities?

A Client Services Project Manager acts as a bridge between clients and internal teams, ensuring that project deliverables meet client expectations while staying within the scope, timeline, and resources available. This often involves proactive communication, setting clear and realistic expectations with clients, and regularly updating all stakeholders on project progress. The manager collaborates closely with account managers, creative or technical teams, and sometimes vendors to address challenges and negotiate solutions when priorities shift. Success in this role hinges on strong organizational, negotiation, and relationship-building skills.

What is the difference between Client Services Project Manager vs Account Manager?

AspectClient Services Project ManagerAccount Manager
Primary FocusManaging project delivery and client satisfaction during specific projectsMaintaining ongoing client relationships and upselling services
ResponsibilitiesPlanning, executing, and closing projects; coordinating teamsBuilding client loyalty, understanding client needs, renewing contracts
Work EnvironmentProject-based, cross-functional teams, deadlines-drivenRelationship-driven, account growth, client communication
Common CertificationsPMP, CAPM, or similar project management certificationsCRM certifications, relationship management training

While both roles involve client interaction, the Client Services Project Manager focuses on delivering specific projects successfully, whereas the Account Manager emphasizes ongoing client relationships and account growth. Understanding these distinctions helps in choosing the right career path or job search focus.

What is a client services project manager?

A client services project manager oversees projects that involve client interactions, ensuring deliverables meet client needs and expectations. They coordinate between teams, manage timelines, and often use project management tools like MS Project or Asana to track progress. Strong communication and organizational skills are essential for success in this role.

What is the role of a client services project manager?

A client services project manager oversees the planning, execution, and delivery of projects to meet client needs and expectations. They coordinate between clients and internal teams, manage timelines and budgets, and ensure quality standards are maintained, often using project management tools like MS Project or Asana.

What cities near Springfield, MA are hiring for Client Services Project Manager jobs?

Cities near Springfield, MA with the most Client Services Project Manager job openings:

Client Services Project Manager jobs near you

Director, Client Services

Kobie Marketing

Hartford, CT • Remote

Full-time

Re-posted 10 days ago

Job description

Join a National Top Workplace 
 
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. 
 
Join Us from Anywhere 
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: 
 
·         Flexible Time Off to recharge when needed 
·         Nine Company-Wide Holidays 
·         A diverse suite of benefits prioritizing your growth, development, and personal well-being 
 
Discover more about our perks and benefits here. 
 
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. 
 
Travel Requirements:
As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role. 
 

About the team and what we'll build together 

Kobie’s Client Services team operates at the intersection of loyalty strategy, market intelligence, and enterprise relationship leadership. As Director, Client Services, you will lead strategic client relationships and oversee the delivery of loyalty programs that drive customer engagement and grow enterprise value. This role combines strategic vision with operational excellence, requiring strong leadership, deep industry expertise, and the ability to influence senior client stakeholders.

This role blends strategic thought leadership, technical fluency, analytical rigor, and exceptional relationship management. You will guide the evolution of loyalty programs, orchestrate cross-functional delivery, and champion innovations that create differentiated consumer experiences.

How you will make an impact

Strategic Program Leadership

  • Own client loyalty program strategy and performance, ensuring alignment with client objectives and KPIs.
  • Translate insights into actionable recommendations that optimize program ROI and member engagement.

Client Relationship Management

  • Build and maintain senior-level client relationships, acting as a trusted advisor.
  • Navigate organizational dynamics to anticipate challenges and proactively address risks.

Growth & Innovation

  • Identify opportunities for organic growth across services, technology, and analytics.
  • Co-create enhancements with clients to maintain competitive advantage.

Cross-Functional Orchestration

  • Partner with Technology, Product, Decision Science, and Strategy teams to deliver seamless program execution.
  • Influence internal priorities based on client needs and market trends.

Financial Accountability

  • Manage account-level budgets and profitability; forecast revenue and resource allocation.

Team Leadership

  • Mentor and develop team members; foster a culture of accountability and continuous improvement.
  • May lead direct reports or project teams depending on account scope.

Market & Competitive Insight

  • Monitor industry trends and competitor programs to inform strategic recommendations.
What you need to be successful
  • 10–12 years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in retail.
  • Proven ability to lead strategic accounts and manage senior client relationships.
  • Strong understanding of loyalty strategies, CRM platforms, and data-driven engagement.
  • Exceptional communication, strategic thinking, and problem-solving skills.
  • Experience managing budgets and driving growth within client portfolios.
  • Ability to lead and inspire cross-functional teams in a fast-paced environment.
  • Bachelor’s degree required; advanced degree or relevant certifications preferred.
  • Ability to travel up to 20%, with peak periods up to 35%.
Who we are  As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. 
 
A place for all We celebrate and embrace diversity at Kobie! 
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. 
 
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. 
 
Ready to join us? If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty! 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.