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Client Services Project Manager Jobs in Massachusetts

Foundation Medicine

Client Services Associate

Boston, MA · On-site

$42K - $53K/yr

Successfully manage high volumes of client-facing interactions and establish strong rapport with ... role where service skill sets are required Preferred Qualifications: * General knowledge of ...

HUB

Client Services Associate

Boston, MA · Hybrid

$20.44 - $30/hr

SPECIFIC RESPONSIBILITIES : * Assist the CRM in client retention and building relationships with ... Implement and coordinate value added services offered to client (ThinkHR, Choosewell, etc ...

Oliver Inc.

Account Manager, Client Services

Fitchburg, MA · On-site

$60K - $65K/yr

Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ...

Affiliated Engineers, Inc.

Project Manager

Boston, MA · On-site

As a Project Manager in our Boston office, you will help us empower our clients to achieve energy ... level client service, establishing long-term partnerships, keeping abreast of market trends, and ...

Core Remodeling Services

Project Manager

Worcester, MA · On-site

$90K - $115K/yr

Intro for Company CORE Remodeling Services, Inc. is a growing residential remodeling contractor ... Experience coordinating subcontractors, schedules, budgets, and client expectations * Required:

State Street

Alts Client Services, VP

Boston, MA · On-site

$110K - $188K/yr

In partnership with key stakeholders across Relationship Management, Global Delivery, Product ... Run internal projects as they arise. * Possess technical and industry knowledge. * Strengthen and ...

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All JobsClient Services Project JobsClient Services Project Manager JobsClient Services Project Manager Jobs in Massachusetts

Client Services Project Manager information

See Massachusetts salary details

$39.9K

$99.3K

$124.5K

How much do client services project manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client services project manager in Massachusetts is $99,305.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $114,100.00 per year, depending on experience, location, and employer.

What does a client services project manager do?

A Client Services Project Manager oversees projects on behalf of clients, acting as the main point of contact between the client and the organization. They are responsible for planning, executing, and finalizing projects according to deadlines and within budget, while ensuring the client's needs and expectations are met. This role typically involves coordinating internal teams, managing resources, and communicating project progress to stakeholders. Strong organizational, communication, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a client services project manager?

To excel as a Client Services Project Manager, you need strong project management expertise, client relationship skills, and typically a bachelor's degree in business or a related field. Familiarity with project management software like Asana, Trello, or Microsoft Project, and certifications such as PMP or CAPM, are often required. Outstanding communication, problem-solving, and organizational skills set top performers apart in this role. These competencies ensure projects are delivered on time, client expectations are managed effectively, and overall client satisfaction is maintained.

How does a client services project manager typically balance client expectations with internal team capabilities?

A Client Services Project Manager acts as a bridge between clients and internal teams, ensuring that project deliverables meet client expectations while staying within the scope, timeline, and resources available. This often involves proactive communication, setting clear and realistic expectations with clients, and regularly updating all stakeholders on project progress. The manager collaborates closely with account managers, creative or technical teams, and sometimes vendors to address challenges and negotiate solutions when priorities shift. Success in this role hinges on strong organizational, negotiation, and relationship-building skills.

What is the difference between Client Services Project Manager vs Account Manager?

AspectClient Services Project ManagerAccount Manager
Primary FocusManaging project delivery and client satisfaction during specific projectsMaintaining ongoing client relationships and upselling services
ResponsibilitiesPlanning, executing, and closing projects; coordinating teamsBuilding client loyalty, understanding client needs, renewing contracts
Work EnvironmentProject-based, cross-functional teams, deadlines-drivenRelationship-driven, account growth, client communication
Common CertificationsPMP, CAPM, or similar project management certificationsCRM certifications, relationship management training

While both roles involve client interaction, the Client Services Project Manager focuses on delivering specific projects successfully, whereas the Account Manager emphasizes ongoing client relationships and account growth. Understanding these distinctions helps in choosing the right career path or job search focus.

What is a client services project manager?

A client services project manager oversees projects that involve client interactions, ensuring deliverables meet client needs and expectations. They coordinate between teams, manage timelines, and often use project management tools like MS Project or Asana to track progress. Strong communication and organizational skills are essential for success in this role.

What is the role of a client services project manager?

A client services project manager oversees the planning, execution, and delivery of projects to meet client needs and expectations. They coordinate between clients and internal teams, manage timelines and budgets, and ensure quality standards are maintained, often using project management tools like MS Project or Asana.

What cities in Massachusetts are hiring for Client Services Project Manager jobs?

Cities in Massachusetts with the most Client Services Project Manager job openings:

Client Services Project Manager jobs near you
Infographic showing various Client Services Project Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $99,305 per year, or $47.7 per hour.

Client Services Associate

Foundation Medicine

Boston, MA • On-site

$42K - $53K/yr

Other

Re-posted 16 days ago

Job description

About the Job:
The Client Services Representative is responsible for responding to and resolving a wide range of client inquiries and requests as well as acting as a liaison between departments within FMI, and between FMI and its partners, customers and the patient. The incumbent operates in a supportive function within the fast-paced Client Services department
Key Responsibilities:
  • Provide education, guidance, and support to customers and patients regarding Foundation Medicine's products and services.
  • Provide a supportive link between external customers and internal operations, while demonstrating a positive and professional image through communication via phone and e-mail.
  • Successfully manage high volumes of client-facing interactions and establish strong rapport with physicians, medical/lab staff, and patients via phone and e-mail communication.
  • Use problem solving skills to create and offer solutions to customer issues of varied complexity.
  • Ensure the successful and secure transmission of Foundation Medicine patient reports and other testing status updates.
  • Document all communication and maintain appropriate records.
  • Assist in sample procurement and supply ordering.
  • Assist in entering new test requests into the system.
  • Review and update test requests with ambiguous patient information.
  • Maintain and update database of patient information.
  • Notify appropriate internal management of client issues and complaints.
  • Meet deadlines and work gracefully under pressure.
  • Other duties as assigned.
  • Comply with FMI's attendance policies
Qualifications:
Basic Qualifications:
  • High School Diploma or General Education Degree (GED)
  • 2+ years of experience in a role where service skill sets are required
Preferred Qualifications:
  • General knowledge of Microsoft Office; computer proficiency, strong data entry and typing skills
  • Demonstrated experience with:
    • Understanding and communicating scientific or technical information
    • Working well under pressure while maintaining a professional demeanor
    • Working with phone-based support or in a call center environment
    • Prioritizing and following up on assigned tasks while working in a fast-paced environment
    • Communicating effectively and following written and verbal instructions
    • Working in an open office environment
  • Demonstrated:
    • Willingness to learn and understand complexity of industry and business
    • Ability to adapt to changing procedures, policies and work environment
    • Attention to detail and organizational skills
    • Excellent verbal and written communication skills
  • Understanding of HIPAA and the importance of patient data privacy
  • Commitment to reflect FMI's values: Integrity, Courage, and Passion

The expected salary range for this position based on the primary location of Boston, MA is $42,800 - $53,500 per year. The salary range is commensurate with Foundation Medicine's compensation practice and considers factors including, but not limited to, education, training, experience, external market conditions, criticality of role, and internal equity. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for Foundation Medicine's benefits.
#LI-Hybrid
About Foundation Medicine
We are a global, patient-focused precision medicine company delivering high-quality, transformative diagnostic solutions in cancer and other diseases.
Confidence, or the belief that we need to check every box before applying for a job, can sometimes hold us back from going after a role that inspires us. At Foundation Medicine there's no such thing as the 'perfect' applicant, and our company is a place where every employee can make an impact and continue to grow whatever background they may have or path they may have taken. So, as long as you meet the basic qualifications for a role, please apply if you see a position that would make you excited to work with us to transform precision medicine in cancer and beyond.
We are aware of fraudulent activities where individuals pose as Foundation Medicine representatives. Learn more here.

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