Client Services Operations Manager Jobs in Mobile, AL

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Utilizing independent judgment, the Operations Manager manages, supervises, and coordinates the day-to-day operations of Regions Arena. This employee's primary responsibilities include facilitation of changeovers, as well as the general maintenance and repair of facility systems.

This role pays an annual salary of $60,000 - $70,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until December 11, 2026.

The new Regions Arena will anchor a lively downtown Mobile, Alabama, a city that offers world-class accommodations, retail shops, restaurants, museums, parks, and art galleries. The state-of-the-art 10,000-capacity arena is under construction and scheduled to open in early 2027. It will be home to a minor league hockey team, concerts, family shows, regional and national sports events, community gatherings, and annual Mardi Gras events. It will include a wide range of premium seating and experiences, including suites, clubs, and loge boxes, and include over 27,000 square feet of multi-purpose and pre-event space. 

• Assists the Senior Operations Manager in the overall daily operation and maintenance of the Regions Arena.
• Plan, manage, coordinate, and review the work plan for the Regions Arena, services and operations; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor workflow; and review and evaluate work products, methods, and procedures.
• Help create and review operations schedules.
• Responsible for maintaining and updating the Regions Arena.
• Represents the Operations Department in the absence of the Senior Operations Manager.
• Select, train, motivate, and evaluate Operations Supervisors and full-time and part-time staff.
• Provide and/or coordinate department staff training.
• Work with Managers and other department employees to correct deficiencies.
• Implement timely disciplinary and exiting procedures with staff (including temporary workers).
• Ensure staff are working safely and efficiently and are aware of proper safety guidelines.
• Plan, manage, coordinate, and review the work plan for facility operations.
• Meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures.
• Partner with the Senior Operations Manager to complete part-time housekeeping/conversion and contracted labor scheduling.
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
• Provide excellent customer service assistance to internal and external clients.
• Safely operate forklift and/or Zamboni as needed.
• Maintain a customer-first mentality.
• Other duties and responsibilities as assigned.

Education & Experience:

• High School Diploma (or equivalent) required.
• Degree in Facility Management or related field preferred.
• 3-5 years of experience in facility operations supervision or with comparable increasing responsibility in an arena, convention center, or public assembly facility with knowledge of setup/housekeeping and/or event coordination.
• Forklift certification or the ability to acquire it.
• Possess a valid driver's license or have the ability to acquire one.

Skills & Competencies:

• Strong interpersonal and communication skills, including excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office.
• Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations.
• Must be comfortable multi-tasking and working in a fast-paced environment.
• Familiarity of OSHA requirements.
• Hockey facility or sport-related operations experience is preferred.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

We apologize for the inconvenience. The "Share" function is not working properly at this time. Please refresh the page and try again later. We appreciate your excitement about this opening!