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Client Services Operations Manager Jobs in Hanover, MD

Mazzella Companies

Service Operations Manager

Baltimore, MD · On-site

$75K - $115K/yr

Description Not a counter-service role. Not an 8-to-5 desk job. This is an operations leadership role for someone who can lead people, manage the numbers, keep work moving, and build strong customer ...

Sila Services

Operations Manager

Beltsville, MD · On-site

$100K - $130K/yr

Great home service operations don't happen from behind a desk. At Sila Heating & Air Conditioning, we're looking for an experienced Operations Manager to own the day-to-day execution of our HVAC and ...

Sila Services

Operations Manager

Beltsville, MD

$100K - $130K/yr

Great home service operations don't happen from behind a desk. At Sila Heating & Air Conditioning, we're looking for an experienced Operations Manager to own the day-to-day execution of our HVAC and ...

Sila Services

Operations Manager

Beltsville, MD

$100K - $130K/yr

Great home service operations don't happen from behind a desk. At Sila Heating & Air Conditioning, we're looking for an experienced Operations Manager to own the day-to-day execution of our HVAC and ...

Sila Services

Operations Manager

Beltsville, MD · On-site

$100K - $130K/yr

Great home service operations don't happen from behind a desk. At Sila Heating & Air Conditioning, we're looking for an experienced Operations Manager to own the day-to-day execution of our HVAC and ...

Fulton Bank, N.A.

Client Services Specialist

Hunt Valley, MD · On-site

$16.25 - $21.25/hr

This role provides excellent service, operation, and sales support for Fulton clients. The role ... Ability to manage multiple client situations, needs and inquiries simultaneously. (Required)

ComForCare

Operations Manager

Glen Burnie, MD · On-site

As an Operations Manager at ComForCare, you will coordinate staffing schedules, supervise ... Ensuring client service requests are fulfilled according to the Plan of Care/Aide Care Plan and ...

U Street Parking

Operations Manager

Washington, DC · On-site

$70K - $75K/yr

Position Summary The Security Operations Manager oversees daily security operations across assigned client sites, ensuring strong service delivery, workforce readiness, and compliance with company ...

DC Government

Operations Manager MSS-13

Washington, DC · On-site

The Public Services Operations Manager ensures consistent, high-quality service across all library locations by managing floater staffing, directing hiring and onboarding, providing staff training ...

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Showing results 21-40

All JobsClient Services Operations JobsClient Services Operations Manager JobsClient Services Operations Manager Jobs in Hanover, MD

Client Services Operations Manager information

See Hanover, MD salary details

$44.3K

$123.1K

$134.8K

How much do client services operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for client services operations manager in Hanover, MD is $123,059.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,300.00 and $133,300.00 per year, depending on experience, location, and employer.

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities near Hanover, MD are hiring for Client Services Operations Manager jobs?

Cities near Hanover, MD with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Operations Manager

Pikesville, MD • On-site

TalentLink Solutions
Finance and Insurance • 11 - 50 employees
Learn more about TalentLink Solutionsexternal

Full-time

Re-posted 21 days ago

Job description

We are a client-first financial planning and wealth management firm located in Northwest Baltimore. Focused on delivering thoughtful, personalized guidance, we help individuals and families navigate complex financial decisions with clarity and confidence. We proudly serve a diverse client base, including retirees, federal employees, World Bank professionals, and small business owners, providing tailored strategies aligned with each client's unique goals and circumstances. Through ongoing guidance and a strong focus on education, we strive to ensure every client feels supported, informed, and confident in their financial journey. We take pride in continually improving and bringing meaningful value to every client interaction.
The Operations Manager is critical to our current and future success. There are many responsibilities across the entirety of the business that you will touch. Ensuring an amazing team and client experience, optimizing our technology/workflows, and driving our marketing initiatives are the top priorities. The existing team is strong, but they will look to you for support, decision-making, guidance on escalated issues, and overall leadership. We are continuously looking for better ways to excel for our clients so you will be thoughtful and creative in continuing that effort. You will strategize with the Founder and implement the vision for the firm, acting as integrator. You will shield him and the advisory team from operational activities so they can focus on providing excellent advice to clients and expanding client relationships. As with any small team, you are willing to help with coverage as needed. You are able to inspire, you love to teach, and you are patient and calm when difficult situations arise. You are able to recognize when a decision needs to be made and help others to understand it, hold people accountable for their roles, push back, and provide better direction, even with the Founder. You believe in the power of the team, can be trusted, and are reliable. One of the key elements you provide is the ability to track all that falls to your plate and the rest of our team, to ensure that nothing falls through the cracks.
General Responsibilities:
  • Ensure an exceptional and consistent experience for both clients and team members
  • Manage daily tasks in order of priority and allocate based on capacity of each team member
  • Provide backup client service as necessary (client communication, trading, paperwork, etc.), take final responsibility for difficult issues other team members cannot resolve
  • Facilitate communication, accountability, and efficiency between advisors and client service team
  • Develop, streamline, and document repeatable processes for general firm functions, including client onboarding, new account opening, etc., to create operational clarity and drive efficiency
  • Implement process improvements and workflow enhancements within the technology stack
  • Manage and own our CRM accuracy, usage, reporting, and continued development of templates, workflows, and any other automations
  • Support various new business and marketing initiatives such as social media platforms, email campaigns, content management, and coordination of seminars, workshops, and client appreciation events
  • Oversee general human resource responsibilities, including employee issues, hiring, training, and clarifying roles and expectations
  • Ensure compliance with company policies and procedures

Skills and Qualifications
  • Bachelor's degree highly preferred, or equivalent work experience
  • Minimum of 5 years of progressive client service and operations experience in investment management or financial planning
  • Proven leadership skills; successful at training, delegating, and holding others accountable in a positive and motivating manner
  • Demonstrated excellence in optimizing operational processes and delivering exceptional client service
  • Knowledge of industry-specific software required; familiarity with Salesforce, eMoney, ClientWorks, and JumpAI preferred
  • Experience with LPL and Prudential Broker Dealer Systems highly preferred
  • Tech-savvy and highly proficient in Microsoft Office suite (Excel, Word, and PowerPoint); strong ability to learn and apply new software systems quickly
  • Solid understanding of investment and financial planning management concepts
  • Self-motivated and capable of working independently while thriving in a collaborative team environment
  • Strong desire to contribute to key business decisions and provide valuable insights
  • Reliable, responsible, and detail-oriented with exceptional organizational skills
  • Outstanding communication skills, both verbal and written

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