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Client Services Operations Manager Jobs in Baltimore, MD

Withum

Private Client Services Tax Manager

Columbia, MD · Hybrid

$120K - $150K/yr

As a Private Client Services Tax Manager based out of our Columbia, MD or Tysons Corner, VA office, you'll work alongside an integrated team of seasoned, well-known CPAs and industry leaders. In this ...

Pwc

Sales Operations Manager

Baltimore, MD

$99K - $232K/yr

... Managing client service accounts and driving engagement workstreams by supervising teams and ... operations planning to optimize market penetration and client prospecting - Facilitating cross ...

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Client Services Operations Manager information

See Baltimore, MD salary details

$44.2K

$122.9K

$134.6K

How much do client services operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for client services operations manager in Baltimore, MD is $122,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,100.00 and $133,100.00 per year, depending on experience, location, and employer.

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities near Baltimore, MD are hiring for Client Services Operations Manager jobs?

Cities near Baltimore, MD with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Tax Manager - Private Client Services

Owings Mills, MD • Hybrid

Lindsay & Brownell
Accounting Services • 1 - 10 employees
Learn more about Lindsay & Brownellexternal

Full-time

Re-posted 2 days ago

Job description

Job Description

AtEisnerAmper, we look for individuals who welcomenew ideas, encourage innovation, and areeagerto make an impact. Whetheryou arestarting out in your career or taking your next step as a seasoned professional, theEisnerAmperexperience is one-of-a-kind. You can design a careeryou'lllove from top to bottom - we give you the tools you need to succeed and the autonomy to reach your goals.

EisnerAmperis seeking a Tax Manager to join the Private Client Services (PCS) practice. We are looking for a dynamic individual with thecapacityto efficiently oversee multiple client engagements whiledemonstratingproficiencyin reviewing complex returns,managingstaffand conductingresearch. Furthermore, the ideal candidate willpossessstrong leadership skills and the aptitude to foster professional growthamongour staff. This position offers flexibility in terms of office location, asEisnerAmperfollows a hybrid working model and has offices available in thelocations listedbelow.

Whatit Means to Work forEisnerAmper:

  • You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry

  • You will have the flexibility to manage your days in support of our commitment to work/life balance

  • You will join a culture that has received multiple top "PlacestoWork" awards

  • We believe thatgreat workisaccomplishedwhen cultures, ideas and experiences come together to createinnovative solutions

  • We understand that embracing our differences is what unites us as a team and strengthens ourfoundation

  • Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work

WhatWork You Willbe Responsible For:

  • Responsible for training,supervisingand ongoing development of associates and seniors.

  • Prepare and review tax returns for individuals, partnerships, corporations, and other entities, ensuring accuracy and compliance with applicable tax laws and regulations.

  • Build impactful relationships withclients andmaintainrelationshipswith firmleadership.

  • Cultivateexpertisein and impart specialized knowledge congruent with firm niches,initiativesand needs.

  • Take responsibility foraccuratetime and billing for self and team.

  • Develop a working knowledge of the client's business, take responsibility for completing assigned tasks, and meet clientdeadlines.

  • Activelysolicitnew client relationships andparticipatein client/potential client seminars to expand networking opportunities.

  • Stay updated on changes in tax laws, regulations, and accounting standards, and proactively apply new knowledge to client engagements.

  • Collaborate with other tax professionals within the firm to coordinate efforts, share knowledge, and ensure efficient and effective delivery of taxservices.

  • Hold self and direct reports responsible for achieving developmental goals

  • Mentor and coach junior team members.

  • Professional Development:Participatein training programs and professional development activities to enhance technical knowledge and develop industry-specificexpertise.

Basic Qualifications:

  • Bachelor'sDegree inAccountingor equivalent field isrequired

  • 4+ years of tax compliance and/or tax consulting experiencein public accounting or public/Corporatemix

  • CPA or IRS Enrolled Agent Certificationrequired

Preferred/Desired Qualifications:

  • Master's Degree inTaxationor relevant field

  • Experience usingGoSystemsor CCHAxcesstax software

EisnerAmper is proud to be a merit-based employer.We do not discriminateon the basis ofveteran or disability status or any protected characteristics under federal, state, or local law.

About our Private Client Services (PCS) Team:

TheEisnerAmperPrivate Client Services Team connects family owned, closely held businesses and high net worth individuals with the solutions they need to reach their short- and long-term financial goals. Operating within a culture where we hold each other accountable to our standards of teamwork, creativity, anda genuinecare for each other, we not only solve our clients' problems, but offer proactive solutions for the future.

As one of the largest and fastest-growing service lines at our firm, we try to makea big groupfeel smaller.We'reknown for presenting options and pathways for our employees to grow as professionals. Here, you can not only discover whatyou'repassionateabout, butpursue it.

Working with businesses of all sizes and across every industry, our typical client is atypical. Because of this,it'simportant thatwe canthink like entrepreneurs ourselves to gain a true awareness of our clients and their businesses, along with their unique operational and personal dynamics.

AboutEisnerAmper:

EisnerAmperis one of the largest accounting, tax, and business advisory firms, withnearly 4,500employeesincluding 450partners across the world.We combine responsiveness with a long-rangeperspective;to help clients meet the pressing issues they face today and position them for success tomorrow.

Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global publicfirms,and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals,bankers,and investors who serve these clients.

Should you need any accommodations to complete this application please email:talentacquisition@eisneramper.com

#LI-MA1

#LI-Hybrid

Preferred Location:
Owings Mills

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