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Client Services Operations Manager Jobs in Washington

TEOCO

Client Operations Manager

Fairfax, VA · On-site

$60K - $80K/yr

Job Summary The Client Operations Manager serves as the primary operational lead for major U.S. and ... Flawless delivery of contracted services * Accurate and timely invoice processing * Consistent ...

TEOCO

Client Operations Manager

Fairfax, VA · On-site

$60K - $80K/yr

Job Summary The Client Operations Manager serves as the primary operational lead for major U.S. and ... Flawless delivery of contracted services * Accurate and timely invoice processing * Consistent ...

Colonial Parking Inc

OPERATIONS MANAGER

Washington, DC · On-site

OPERATIONS MANAGER Washington, DC, US 6 days ago Requisition ID: 1526 OPERATIONS MANAGER Location ... Actively identify operational risks or service gaps that could affect client satisfaction and ...

Colonial Parking Inc

OPERATIONS MANAGER

Washington, DC · On-site

Actively identify operational risks or service gaps that could affect client satisfaction and ... Submit and manage damage and liability claims in accordance with company policy and established ...

RSM

Operations Manager - Deal Services

Washington, DC · On-site

The Deal Services Operations Manager partners with Deal Services leadership to translate practice ... of client solutions. * Partner with internal functions, including Finance, Resource Management ...

Epiq

eDiscovery Client Services Manager

Washington, DC · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services ... Work with Operational departments to customize and continually enhance service quality * In ...

NJI Media LLC

Director, Client Services

Washington, DC · On-site

Manage project schedules and budgets across a portfolio of accounts, ensuring optimal allocation of resources and efficient production scheduling and planning. * Identify potential risks to project ...

NJI Media LLC

Director, Client Services

Washington, DC · On-site

Manage project schedules and budgets across a portfolio of accounts, ensuring optimal allocation of resources and efficient production scheduling and planning. * Identify potential risks to project ...

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Client Services Operations Manager information

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities in Washington are hiring for Client Services Operations Manager jobs?

Cities in Washington with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Client Operations Manager

Fairfax, VA • On-site

TEOCO
Telecommunications • 1 - 5K employees
Learn more about TEOCOexternal

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Job Summary
The Client Operations Manager serves as the primary operational lead for major U.S. and international telecom clients, ensuring:
  • Flawless delivery of contracted services
  • Accurate and timely invoice processing
  • Consistent achievement of Service Level Agreements (SLAs)

This role requires expertise in internal workflow and telecom billing systems, strong cross-functional collaboration, and the ability to navigate a large organization while advocating for client needs and contractual commitments.
Team Locations:
  • United States
  • Kolkata, India
Key Responsibilities
Client Relationship Management
  • Serve as the primary operational point of contact for assigned telecom clients.
  • Ensure client expectations, deliverables, and timelines are consistently met.
SLA Performance Oversight
  • Monitor daily, weekly, and monthly SLA metrics.
  • Drive internal teams to meet or exceed performance targets.
  • Proactively identify and escalate operational risks.
Invoice Processing & Validation
  • Utilize internal workflow, billing, and ticketing systems.
  • Track, validate, and process high-volume telecom invoices accurately and on time.
  • Ensure invoice quality and compliance with customer requirements.
Cross-Functional Coordination
  • Partner with Operations, Finance, Engineering, and Service Delivery teams.
  • Resolve operational issues and remove process blockers.
  • Ensure seamless execution of client requirements.
Process Optimization
  • Identify workflow inefficiencies.
  • Recommend and implement process improvements.
  • Improve operational speed, accuracy, and customer satisfaction.
Contract Compliance
  • Interpret customer contracts.
  • Ensure adherence to:
    • Operational obligations
    • Invoice loading requirements
    • Reporting standards
    • Contractual commitments
Reporting & Analytics
  • Prepare recurring operational reports.
  • Develop:
    • Invoice summaries
    • SLA dashboards
    • Performance metrics
    • Operational insights
  • Present results to internal leadership and client stakeholders.
Issue Resolution
  • Lead root cause analysis for:
    • Service failures
    • Invoice loading issues
  • Implement corrective actions.
  • Communicate outcomes and resolutions to clients.
Required Qualifications
  • 5+ years of experience in client operations, service delivery, or a related field.
  • Experience managing large, complex client accounts with high transaction volumes.
  • Excellent verbal and written communication skills with the ability to influence cross-functional teams.
  • Proven track record of meeting SLAs and driving operational excellence.
  • Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
  • Advanced proficiency with Microsoft Office Suite, including:
    • Word
    • Excel
    • PowerPoint
    • Outlook
  • Ability to create detailed reports, spreadsheets, presentations, and documentation.
  • Demonstrated ability to build and maintain strong professional relationships with clients, colleagues, and stakeholders.
  • Excellent interpersonal and conflict-resolution skills.
  • Ability to foster collaboration and trust in fast-paced, team-oriented environments.
  • Strong customer service orientation with a focus on developing long-term client relationships.
Preferred Qualifications
  • Familiarity with:
    • Telecom billing structures
    • Circuit inventory
    • Service order workflows
  • Ability to thrive in a fast-paced, matrixed organization.
  • Knowledge of Business Objects reporting tools.
Success Indicators
The successful candidate will consistently achieve:
  • 98%+ SLA attainment
  • 99%+ invoice accuracy
  • Reduced client escalations
  • Improved invoice processing cycle times
  • Faster issue resolution
  • High client satisfaction and retention
  • Continuous operational improvements and process efficiencies
Compensation & Benefits
Salary Range: $60,000-$80,000 annually, with starting compensation determined based on experience, skills, education, geographic location, and alignment with our overall compensation structure.
Comprehensive Benefits (not limited to):
Medical, dental, and vision insurance
Flexible spending accounts (FSA)
Company-paid life and disability insurance
401(k) retirement plan
Employee ownership through our ESOP
Paid time off (PTO)
Eligibility for incentive compensation program
Department Invoice Operations Role Client Operations Locations Virginia Remote status Hybrid

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