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Client Services Operations Manager Jobs in Maryland

Dresner Group

Client Services Manager

Columbia, MD · On-site

... management services to the SMB marketplace, Dresner Group has since helped several hundred ... Job Responsibilities oManage the Client Support team, triaging of support requests, and ticket ...

Dresner Group

Client Services Manager

Columbia, MD

Job Responsibilities o Manage the Client Support team, triaging of support requests, and ticket ... and monitor quality service levels o Improve productivity by highlighting deficiencies and ...

RSM

Operations Manager - Deal Services

Baltimore, MD · On-site

The Deal Services Operations Manager partners with Deal Services leadership to translate practice ... of client solutions. * Partner with internal functions, including Finance, Resource Management ...

Mazzella Companies

Service Operations Manager

Baltimore, MD · On-site

$75K - $115K/yr

Description Not a counter-service role. Not an 8-to-5 desk job. This is an operations leadership role for someone who can lead people, manage the numbers, keep work moving, and build strong customer ...

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Client Services Operations Manager information

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities in Maryland are hiring for Client Services Operations Manager jobs?

Cities in Maryland with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Dining Services Operations Manager

Baltimore, MD • On-site

Metz Culinary Management
Traveler Accommodation • 5 - 10K employees
Learn more about Metz Culinary Managementexternal

Full-time

Re-posted 6 days ago

Metz Culinary Management rating

6.7

Company rating: 6.7 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

Job description

Metz Culinary Management is growing and we have openings for a Rock Star Hands on Operations Manager who shares our passion for Food and Service. We are seeking a polished and professional Manager with winning attitude ready to hit the ground running in a busy commercial kitchen and café operations setting. FOH and BOH Leadership experience desired in a Contract Dining Food Service setting such as Hospital, School, College, Senior Living or Corporate Dining accounts.
This position offers strong potential for growth, providing all the tools and platform necessary to develop into a strong General Manager.
Requirements:
  • 3+ Plus Years in a Contract Dining
  • 3 years in a management role
  • Solid knowledge of kitchen operations and cafeteria operations
  • Solid knowledge of Guest and Client Relations
  • Impeccable Communication Skills
  • Restaurant Management knowledge
  • Knowledge of Menu implementation
  • Catering Experience

Metz Culinary Management Values are what separates us from the competition. Our Leaders share our Values, Attributes, and Strategic Focus reinforcing our culture and values every day to our Team Members creating an environment for personal growth, enrichment and career success.
As one of the fastest growing companies in the industry, we continually seek talented and dedicated individuals who share our commitment to excellence. Join our team of over 7,000 team members who share a passion for Onsite Dining and Support Services, working together toward one common goal, excellence, in quality and service. We are committed to providing the atmosphere, opportunity, and benefits that enable us to be an employer of choice in the industry.
We are a family-driven company that delivers restaurant-inspired hospitality to everyone we serve.

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