Partner with Sales and Relationship Management teams to proactively address service opportunities and risks. * Utilize client and advisor feedback to inform service enhancements and operational ...
New
Partner with Sales and Relationship Management teams to proactively address service opportunities and risks. * Utilize client and advisor feedback to inform service enhancements and operational ...
New
Client Services Lead
Lexington, KY · On-site
$24 - $26/hr
Cetera is seeking a Client Services Lead. This person supports Financial Professionals (Registered ... Advisor support resources offered through Cetera include award-winning wealth management and ...
Client Services Lead
Lexington, KY · On-site
$24 - $26/hr
Cetera is seeking a Client Services Lead. This person supports Financial Professionals (Registered ... Advisor support resources offered through Cetera include award-winning wealth management and ...
Client Services Lead
Lexington, KY · On-site
$24 - $26/hr
Cetera is seeking a Client Services Lead. This person supports Financial Professionals (Registered ... Advisor support resources offered through Cetera include award-winning wealth management and ...
Client Services Lead
Lexington, KY · On-site
$24 - $26/hr
Cetera is seeking a Client Services Lead. This person supports Financial Professionals (Registered ... Advisor support resources offered through Cetera include award-winning wealth management and ...
Client Services Lead
Lexington, KY · On-site
$24.50 - $34.15/hr
Cetera is seeking a Client Services Lead. This person supports Financial Professionals (Registered ... Advisor support resources offered through Cetera include award-winning wealth management and ...
Client Services Lead
Lexington, KY · On-site
$24.50 - $34.15/hr
Cetera is seeking a Client Services Lead. This person supports Financial Professionals (Registered ... Advisor support resources offered through Cetera include award-winning wealth management and ...
Operations Manager
Lexington, KY · On-site
$75K - $85K/yr
This role oversees pre-analytical laboratory operations, field services, billing processes, staffing, inventory management, regulatory compliance, and client relationship development. The position ...
Quick apply
Operations Manager
Lexington, KY · On-site
$75K - $85K/yr
This role oversees pre-analytical laboratory operations, field services, billing processes, staffing, inventory management, regulatory compliance, and client relationship development. The position ...
As a member of the Management Committee, the Director of Client Services collaborates with executive leadership, operations, and project teams to identify market opportunities, strengthen client ...
As a member of the Management Committee, the Director of Client Services collaborates with executive leadership, operations, and project teams to identify market opportunities, strengthen client ...
We have an exciting opportunity for a Client Service Manager (CSM) with a demonstrated background in business development, client relations, and delivery of municipal water, wastewater and stormwater ...
We have an exciting opportunity for a Client Service Manager (CSM) with a demonstrated background in business development, client relations, and delivery of municipal water, wastewater and stormwater ...
The Client Services Manager role represents the entry-level client leadership position at BC. Individuals progress into a Client Services Manager after demonstrating both interest and foundational ...
The Client Services Manager role represents the entry-level client leadership position at BC. Individuals progress into a Client Services Manager after demonstrating both interest and foundational ...
$110K - $135K/yr
Regional Operations Manager - Soft Services (US South Central Region) Job Category : Manager ... Partner with internal stakeholders and client representatives to implement standardized operating ...
$110K - $135K/yr
Regional Operations Manager - Soft Services (US South Central Region) Job Category : Manager ... Partner with internal stakeholders and client representatives to implement standardized operating ...
Support front desk and client services and pitch in with hands-on operational needs. * Lead recruitment, onboarding, training, coaching, performance management, and employee development. * Serve as ...
Support front desk and client services and pitch in with hands-on operational needs. * Lead recruitment, onboarding, training, coaching, performance management, and employee development. * Serve as ...
$98K/yr
Crafty elevates workplace food and beverage programs with enhanced services managed in one ... New York, NY Crafty is seeking a Client Operations Manager I to deliver best-in-class experiences ...
$98K/yr
Crafty elevates workplace food and beverage programs with enhanced services managed in one ... New York, NY Crafty is seeking a Client Operations Manager I to deliver best-in-class experiences ...
Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...
Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...
Home Infusion / Patient Services Position Summary The Operations Manager is responsible for overseeing the day-to-day operations of the New England Home Infusion region, including patient services ...
Home Infusion / Patient Services Position Summary The Operations Manager is responsible for overseeing the day-to-day operations of the New England Home Infusion region, including patient services ...
The Program Manager will drive high-stakes client event execution and coordinate multi-channel ... Build operational foundations--briefing schedules, logistics grids, and tracking frameworks--before ...
New
The Program Manager will drive high-stakes client event execution and coordinate multi-channel ... Build operational foundations--briefing schedules, logistics grids, and tracking frameworks--before ...
New
This position will work closely with all sales, service and operations partners to serve as the ... Responsibilities include relationship management for these plan accounts and financial advisors ...
This position will work closely with all sales, service and operations partners to serve as the ... Responsibilities include relationship management for these plan accounts and financial advisors ...
Maintains a close relationship with the client's staff to ensure a positive working relationship ... Responsible for the day to day functions of all food services and programs. With specific focus to ...
Maintains a close relationship with the client's staff to ensure a positive working relationship ... Responsible for the day to day functions of all food services and programs. With specific focus to ...
The VP, Client Services ('VP') is responsible for managing client relationships, delivering projects in alignment with operational excellence standards, and leading account team. VP is accountable ...
The VP, Client Services ('VP') is responsible for managing client relationships, delivering projects in alignment with operational excellence standards, and leading account team. VP is accountable ...
$85K - $115K/yr
As a Service Operations Manager,you'lllead high ‑ performing service teams, strengthen customer ... The need for RDO's services and product expertise in this region is diverse. In Fort Worth, you'll ...
$85K - $115K/yr
As a Service Operations Manager,you'lllead high ‑ performing service teams, strengthen customer ... The need for RDO's services and product expertise in this region is diverse. In Fort Worth, you'll ...
About the Role Leap is expanding rapidly and is hiring a Manager, Client Strategy & Operations to build out the post-sale processes that ensure exceptional client delivery, strong ROI, and account ...
About the Role Leap is expanding rapidly and is hiring a Manager, Client Strategy & Operations to build out the post-sale processes that ensure exceptional client delivery, strong ROI, and account ...
$100K - $140K/yr
Day The Director of Client Services is responsible for maximizing customer satisfaction and ... operations. Aside from supervising account managers, account coordinators, and other team members ...
$100K - $140K/yr
Day The Director of Client Services is responsible for maximizing customer satisfaction and ... operations. Aside from supervising account managers, account coordinators, and other team members ...
Client Services Operations Manager information
What does a Client Services Operations Manager do?
A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.
How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?
A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.
What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?
To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.
What cities in Kentucky are hiring for Client Services Operations Manager jobs?
Cities in Kentucky with the most Client Services Operations Manager job openings:
Director, Client Services - Retirement Services
Louisville, KY • On-site
ADP
• Recruiting and Staffing Services • 10K+ employees10,000+ employees
Full-time
Posted 2 days ago
New
Job description
ADP is hiring a Director, Client Services (Retirement Services) within our Key Account organization.
In this role as Director, you will primarily be responsible for ensuring the effective leadership and management of the service experience, playing a critical role in strengthening client retention and elevating service delivery within the Retirement Services (RS) Key Accounts Service team. You will lead ~40 team members in total including 4 direct reports, providing strong leadership and executive presence to meet the needs within the Retirement Services Service Organization. This team is comprised of a Helpdesk, dedicated and team support for our Advisors and strategic partners.
WHAT YOU'LL DO EVERYDAY: Responsibilities
Reporting to the Service Executive of Key Accounts, you will be responsible for driving the vision, execution, and performance of ADP's scalable advisor/partner service teams. This leader will develop and evolve service delivery models that increase capacity, improve consistency, and elevate the advisor/partner experience while creating sustainable growth opportunities for associates and leaders.
The role partners closely with Sales, Operations, Product, and Implementation teams to ensure scalable support models deliver measurable business outcomes, operational efficiency, and exceptional service experiences across the advisor/partner portfolio.
Service Strategy & Model Evolution
Operational Performance & Execution
Leadership & Talent Development
Advisor/Partner Experience & Relationship Management
Cross-Functional Partnership & Innovation
TO SUCCEED IN THIS ROLE/REQUIREMENTS:
#LI-TK1
#LI-Hybrid
- Are you an experienced Leader that can analyze data, communicate effectively with all levels of the organization, and respond quickly to changing business needs?
- Do you have a passion for driving business processes and supporting continuous improvement efforts to address emerging market demands?
- Can you develop new and innovative ways to increase revenue and long-term retention opportunities?
In this role as Director, you will primarily be responsible for ensuring the effective leadership and management of the service experience, playing a critical role in strengthening client retention and elevating service delivery within the Retirement Services (RS) Key Accounts Service team. You will lead ~40 team members in total including 4 direct reports, providing strong leadership and executive presence to meet the needs within the Retirement Services Service Organization. This team is comprised of a Helpdesk, dedicated and team support for our Advisors and strategic partners.
WHAT YOU'LL DO EVERYDAY: Responsibilities
Reporting to the Service Executive of Key Accounts, you will be responsible for driving the vision, execution, and performance of ADP's scalable advisor/partner service teams. This leader will develop and evolve service delivery models that increase capacity, improve consistency, and elevate the advisor/partner experience while creating sustainable growth opportunities for associates and leaders.
The role partners closely with Sales, Operations, Product, and Implementation teams to ensure scalable support models deliver measurable business outcomes, operational efficiency, and exceptional service experiences across the advisor/partner portfolio.
Service Strategy & Model Evolution
- Help define and execute the strategic vision for scalable service models.
- Continuously evaluate service delivery approaches to improve efficiency, consistency and advisor/partner outcomes.
- Identify opportunities to increase capacity, simplify processes and expand support capabilities.
- Lead transformation initiatives that position the organization for future growth.
Operational Performance & Execution
- Own the performance, health and effectiveness of scalable service teams.
- Establish and monitor key performance indicators, service standards and operational goals.
- Drive execution against business priorities and ensure consistent delivery across teams.
- Leverage data and insights to identify trends, mitigate risk and implement performance improvements.
Leadership & Talent Development
- Build, lead, and develop high-performing leaders and associates.
- Create clear career pathways and development opportunities that support organizational growth.
- Foster a culture of accountability, collaboration, innovation and continuous improvement.
- Provide coaching and guidance to leaders while building leadership bench strength.
Advisor/Partner Experience & Relationship Management
- Champion the advisor/partner experience across all scalable service models.
- Ensure support structures align with advisor/partner needs and evolving business demands.
- Partner with Sales and Relationship Management teams to proactively address service opportunities and risks.
- Utilize client and advisor feedback to inform service enhancements and operational improvements.
Cross-Functional Partnership & Innovation
- Collaborate with senior leaders across Service, Operations, Sales, Product, and Technology.
- Drive adoption of tools, reporting, and workflow enhancements that improve visibility and efficiency.
- Lead change management efforts associated with new programs, processes, and organizational initiatives.
- Identify innovative solutions that enable scalability while maintaining a high-quality service experience.
TO SUCCEED IN THIS ROLE/REQUIREMENTS:
- We operate on a hybrid working arrangement of 3 days in the office and 2 days at home. This is not a remote position.
- 10+ years of experience in Client Services, Retirement Services, Relationship Management, or a related field
- 5+ years of leadership experience managing client-facing associates or teams
- Exhibits Leadership Excellence, including identifying successful behaviors, ensuring the right talent in the right roles and a strong eye for talent acquisition building successful teams and leaders
- Proven ability and experience to develop and execute strategic business strategies
- Recognized as an individual with outstanding leadership skills, passion, professionalism, communication, and strategic business thinking
- A relationship builder who partners collaboratively internally and externally across the enterprise to ensure we are providing the best client experience and are achieving our business objectives
- Ability to anticipate and adapt to changing conditions and opportunities
- Highly analytical with the ability to tell the story based on the data and analytics
- Ability to coach and mentor others
- Ability to analyze data, draw conclusions, and create strategies based on the conclusions
- Ability to communicate effectively with all levels of the organization including speaking, listening, writing, and presenting
- Ability to collaborate effectively across business functions
- Ability to prioritize issues and work under the pressure of time constraints
- Ability to direct the design and implementation of processes and procedures
#LI-TK1
#LI-Hybrid
About ADP
Sourced by ZipRecruiter
We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
Roseland, NJ, US
Year founded
1949