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Client Services Operations Manager Jobs in Hawaii

Reimagined Parking

Operations Manager

Kamuela, HI · On-site

$65K - $70K/yr

Operations - Management(OPS002) Employment Type: Full Time Location: R80-64_0 OLD PUAKO RD ... Strong focus on customer service and client satisfaction. * Proficient in location profit and loss ...

HB Travels

Client Services / Travel

Honolulu, HI · On-site

About the job Client Services / Travel Are you passionate about travel and enjoy helping others ... Work remotely while guiding clients, managing bookings, and delivering exceptional service. What ...

Reimagined Parking

Operations Manager

Waimea, HI · On-site

$65K - $70K/yr

Operations Manager Salary: $65,000-$70,000 DOE Location: Hapuna State Park - Recreational Area ... Strong focus on customer service and client satisfaction. * Proficient in location profit and loss ...

National Veterinary Associates

$16 - $18/hr

CLIENT SERVICES REPRESENTATIVE Job Summary The Client Services Specialist is an invaluable member of the hospital team who works directly with a Hospital Manager and supporting medical staff to ...

U.S.VETS

Operations Manager

Waianae, HI · On-site

... compliance to support all services at the U.S.VETS site. FLSA Classification: Exempt ... Ensures client file and program data audits are conducted to ensure compliance with funders as well ...

U.s.vets

Operations Manager

Waianae, HI · On-site

... compliance to support all services at the U.S.VETS site.FLSA Classification ... client file and program data audits are conducted to ensure compliance with funders as well as ...

LifeDNA

Operations Manager

Honolulu, HI · On-site

$80K - $95K/yr

The Operations Manager will coordinate cross-functional workflows, streamline processes, and ensure timely delivery of products and services to customers. The Operations Manager will collaborate ...

CVS Health

Operations Manager

Kihei, HI · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Kihei, HI · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Honolulu, HI · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Honolulu, HI · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Hauula, HI · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Honolulu, HI · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Kihei, HI · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Acumen Fiscal Agent

Client Services Agent

Honolulu, HI · On-site

$26 - $27/hr

Process related paperwork and manage electronic communication * Accurate data entry using several ... Prior experience in customer service and/or client relations * Ability to handle fluctuating ...

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Client Services Operations Manager information

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities in Hawaii are hiring for Client Services Operations Manager jobs?

Cities in Hawaii with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Client Services Manager, Home Care

Lihue, HI • On-site

BAYADA Home Health Care
Health Care and Social Assistance • 10K+ employees
Learn more about BAYADA Home Health Careexternal

$45/hr

Full-time

Re-posted 23 days ago

Key responsibilities

  • Coordinate client services and manage a caseload with a focus on service quality, continuity, and customer experience.

  • Schedule field employees based on client needs, employee availability, and competency to deliver high-quality care.

  • Build and maintain strong relationships with clients, families, referral sources, payors, and community partners.

Bayada Home Health Care rating

6.9

Company rating: 6.9 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

Job description

Client Services Manager

Kauai Home Care | Full-Time

Join BAYADA Home Care and help lead the coordination of compassionate, reliable care for clients in the community.

Position Summary

The Client Services Manager is a key office-based leader responsible for the delivery and coordination of client services, growth and development of caseload, and ongoing case management. In this role, you will build strong relationships with clients, families, field employees, referral sources, and internal partners while helping ensure exceptional service and quality care.

Responsibilities

  • Coordinate client services and manage a caseload with a strong focus on service quality, continuity, and customer experience.

  • Schedule field employees based on client needs, employee availability, and competency to deliver high-quality care.

  • Build and maintain strong relationships with clients, families, referral sources, payors, and community partners.

  • Handle incoming service inquiries, help establish service agreements, and support authorizations and insurance-related coordination.

  • Participate in recruiting and onboarding efforts for field staff.

  • Respond to client questions and concerns related to service, scheduling, billing, and overall satisfaction.

  • Document client and employee issues, incidents, and key interactions to support continuity of care and effective follow-up.

  • Support payroll, billing, and other caseload-related administrative and fiscal responsibilities.

  • Provide administrative supervision and support to field employees in partnership with office and clinical leaders.

Qualifications

  • Bachelor’s degree highly preferred or equivalent healthcare experience.

  • Demonstrated strong interpersonal skills and a track record of goal achievement.

  • Proven ability to take on increasing responsibility with positive results and a desire to grow professionally.

  • Prior supervisory experience preferred.

  • Healthcare, home care, or recruiting experience is a plus.

  • Strong organizational skills, sound judgment, and the ability to manage multiple priorities in a fast-paced environment are important for success in this role.

  • Must demonstrate characteristics of The BAYADA Way: compassion, excellence, and reliability.

Why Join BAYADA

At BAYADA, our mission is to help people have a safe home life with comfort, independence, and dignity. This role offers the opportunity to make a meaningful impact by supporting both clients and field employees while helping a local office grow and thrive through service excellence and strong relationships.

Salary: $45-60k depending on experience.

#LIRX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

What Bayada Home Health Care employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Bayada Home Healthcare logo

About Bayada Home Healthcare

Sourced by ZipRecruiter

BAYADA has a special purpose: to help people of all ages have a safe home life with comfort, independence, and dignity. We believe our clients and their families deserve the highest quality home health care delivered with compassion, excellence, and reliability - our core values, affording them the opportunity to remain at home and receive the medical care required.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Moorestown, NJ, US

Year founded

1975

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