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Client Services Operations Manager Jobs in Alberta

Michaels Stores

Operations Manager

Calgary, AB · On-site

Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ... Manage and execute merchandise operations and Omni channel processes * Manage and execute shrink ...

JYSK Canada

Operations Manager

Lloydminster, AB

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... and customer service * High school diploma or equivalent preferred If this sounds like an ...

Jysk Canada

Operations Manager

Lloydminster, AB

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... and customer service * High school diploma or equivalent preferred If this sounds like an ...

Norton Rose Fulbright

Client Programs Manager

Calgary, AB · Hybrid

CA$111K - CA$137K/yr

We are seeking a Client Programs Manager to join our Clients & Markets team. This role is ... Telemedicine services * Wellness matters: Flexible health and wellness allowance that covers much ...

Hines

Assistant Operations Manager

Calgary, AB · On-site

The Assistant Operations Manager provides oversight and guidance to building operations staff, contractors, consultants, and service providers while assisting in the management of building systems ...

Hines

Assistant Operations Manager

Calgary, AB

The Assistant Operations Manager provides oversight and guidance to building operations staff, contractors, consultants, and service providers while assisting in the management of building systems ...

Hines

Assistant Operations Manager

Calgary, AB · On-site

The Assistant Operations Manager provides oversight and guidance to building operations staff, contractors, consultants, and service providers while assisting in the management of building systems ...

Bird Construction

Field Operations Manager

Calgary, AB · On-site

... services to ensure that the group leads the industry and exceeds client, consultant, trade ... Field Operations Manager, or Senior Project Manager with a major general contractor. * Portfolio ...

ATCO

Site Operations Manager

Calgary, AB · On-site +1

... Operations Manager to lead field execution on complex projects in remote and challenging ... Lead work in accordance with company, client, regulatory, and project-specific safety and quality ...

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Client Services Operations Manager information

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities in Alberta are hiring for Client Services Operations Manager jobs?

Cities in Alberta with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Field Manager- Calgary Operations

Calgary, AB • On-site

A-1 Security
See more jobs at A-1 Securityexternal

CA$40K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 21 days ago

Job description

We're Hiring. Join one of Alberta's most professional security firms. A-1 Security is currently looking for a results oriented leader who can engage, inspire and develop a team of mobile and static security professionals.

Field Managers are responsible for the overall management of the corporation after hours, assisting clients with concerns or issues after hours, monitoring personnel, conducting site audits and quality control checks. As a corporation, we are proud to offer a fun and dynamic work environment, corporate training programs, employee care packages and quarterly retention bonus programs. Field Managers report directly to the Branch Operations Manager.

Responsibilities: - Responsible for the operational management for the corporation after hours (9pm-9am) - Responsible for the recruitment, retention and discipline of a dedicated team of mobile personnel - Collaborate with leadership to determine ongoing strategic action plans that support all key business objectives - Responsible for ensuring the delivery of exceptional client service at all times, while actively ensuring services are consistently meeting the unique needs of client businesses. - Participate in all required training, with a focus on continued personal and professional development - Communicate with the Operations Manager weekly, providing night operational updates and feedback for improvement in operations. Actively ensures issues are escalated appropriately in a timely manner - Responsible for the overall health and safety of personnel, pro-actively training personnel on safe work practices.

- Provides support to head office and regional management personnel as required - Participates in projects as required - Follows all operational guidelines, policy and procedure related to the Field Manager role. Job Requirements: - The candidate will possess a minimum of 2 to 5 years of previous security management related experience as a Field Manager - The candidate will possess a minimum of 2 to 5 years of previous experience in a security services related role, preferably in physical security and loss prevention services - Candidates must have a clean criminal record, no criminal charges, investigations or court appearances pending. - Previous law enforcement experience as a police officer, peace officer or military experience is considered an asset.

- Valid Security Services & Investigators Act Individual License (Mandatory, issued by province) - High School Diploma - Valid Drivers Licence, with clean driving abstract - Extensive knowledge in security operations, labor standards and solicitor general regulations. - Strong leader with a proven track record of team building and retention - Customer Relations experience and client contract negotiation experience required - Ability to manage a team of 50+ Security Members Employment Incentives: - 3 Weeks Paid Vacation, Paid Sick Days - Dental, Medical and Vision benefits ( Offered after 3 months of continuous employment ) - Quarterly Performance bonuses - Working with a dynamic team - Paid Training & Development - Ample promotional opportunities This position receives a salary of $40,000.00 annually, plus bonus. Do you have what it takes to join one of Alberta's most professional security firms

If so, we want to hear from you. Submit a current resume and cover letter, with attached employment application available for download on our corporate website: www.a-1protection.ca/#!careers/cpb2 Please note; Employment applications are required to be submitted with applications, failure to submit complete applications will result in deffering of candidacy. Job Closing Date: March 22, 2015

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