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Client Services Operations Manager Jobs in Alabama

DSI Security Services

RVM Operations Manager

Dothan, AL · On-site

$65K - $75K/yr

Dothan, AL Pay Rate: $65,000 - $75,000 About DSI Security Services Founded on the principle of ... Operations Management * Oversee all aspects of Remote Monitoring Center operations. * Ensure ...

DSI Security Services

RVM Operations Manager

Dothan, AL · Remote

$65K - $75K/hr

Dothan, AL Pay Rate: $65,000 - $75,000 About DSI Security Services Founded on the principle of ... Operations Management * Oversee all aspects of Remote Monitoring Center operations. * Ensure ...

Revolution Flight LLC

Operations Manager

Huntsville, AL · On-site

Operations Manager Department: Data Acquisition Reports To: Director of Acquisition Position Type ... Client & Partner Relations: Build and maintain long-term relationships through strong, consistent ...

Fusion HCR

Client Services Coordinator

Birmingham, AL

$16.75 - $22/hr

Client Services Coordinator Birmingham, AL Direct Hire Position Summary We are seeking a Client ... Ability to manage multiple priorities in a fast-paced environment. * Strong problem-solving and ...

Fusion HCR

Client Services Coordinator

Birmingham, AL · On-site

$16.75 - $22/hr

Client Services Coordinator Birmingham, AL Direct Hire Position Summary We are seeking a Client ... Ability to manage multiple priorities in a fast-paced environment. * Strong problem-solving and ...

EoS Fitness

Operations Manager

Almond, AL

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

Rain For Rent

Operations Manager

Mobile, AL · On-site

Operations Manager - To assist the Branch Manager in planning and executing day to day branch ... Since 1934, we've delivered consistent, high-quality products and services to our customers. With ...

CVS Health

Operations Manager

Auburn, AL

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Lanett, AL

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Traveling with Tasha

Client Services Representative

Mobile, AL · On-site

$16 - $21.50/hr

About the job Client Services Representative Overview We are hiring a Customer Relations Specialist ... This position is fully remote and well suited for individuals who enjoy helping others, managing ...

Vaco LLC

Client Services Specialist

Homewood, AL · On-site

$17 - $22.50/hr

Maintain accurate client records within the agency management system. Identify opportunities to ... Bachelor's degree in Business or a related field. 2+ years of client service, account management ...

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All JobsClient Services Operations JobsClient Services Operations Manager JobsClient Services Operations Manager Jobs in Alabama

Client Services Operations Manager information

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities in Alabama are hiring for Client Services Operations Manager jobs?

Cities in Alabama with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Client Services Assistant

Birmingham, AL • On-site

Housing Authority of the Birmingham District
Public Administration • 201 - 500 employees
Learn more about Housing Authority of the Birmingham Districtexternal

$16.25 - $22.25/hr

Part-time

Re-posted 29 days ago

Job description

Job Type
Part-time
Description
Client Services Assistant (Part Time)
Department: Client Services
Summary
Under the direct supervision of the Client Services Coordinator, the Client Services Assistant is
responsible for assisting with the organization and implementation of regular and seasonal programs
and activities for HABD residents to, promote physical, educational, and social development. Duties
require the exercise of considerable mature judgment in developing and administering federal
programs and coordination of the community center staff activities as required.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.
  • Assist with the organization and implementation of regular and seasonal programs and activities, including but not limited to promoting physical, mental, educational, and social development among residents.
  • Enforce rules and regulations of the community center to maintain discipline. Take action to ensure there are no hazards or unsafe conditions; administer first aid according to prescribed procedures and notify emergency medical personnel when necessary.
  • Communicate effectively, both orally and written.
  • Assist with preparing and distributing snacks and lunches for camp participants; ensure that the community centers are maintained clean, neat, orderly, safe, and healthy.
  • Monitor the Summer Day Camp Peer Counselors.
  • Administer first aid according to prescribed procedures and notify emergency medical personnel when necessary.
  • Assist with completing and maintaining data tracking, inventory records, and equipment usage. Evaluate programs and services to ensure effective and positive outcomes.
  • Confer with the supervisor to discuss and resolve residents complaints.
  • Assist with the evaluation of recreation areas, facilities, and programs and services to determine effectiveness.
  • Perform other duties assigned by the supervisor.

Behavioral Competencies
This position requires the incumbent to exhibit the following behavioral skills:
  • Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of HABD. Uses appropriate judgment & decision-makingin accordance with level of responsibility.
  • Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
  • Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.
  • Effective Communication: Ensuresimportant information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.
  • Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
  • Responsiveness and Accountability: Demonstratesa high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work.
  • Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Job Competencies
  • Knowledge of the general operations and procedures of a Public Housing Agency (PHA).
  • Knowledge of community/social services available through local, state, and federal agencies and/or funding sources.
  • Knowledge of sources and availability of information relating to social services with the ability to secure the confidence and cooperation of other public agencies.
  • Knowledge of report preparation techniques and procedures. Ability to prepare and evaluate professional and technical reports and other documents.
  • Ability to communicate effectively and the ability to conduct research and prepare comprehensive reports.
  • Ability to establish and maintain effective working relationships with residents, employees and the general public; ability to communicate with people from a broad range of socio-economic backgrounds.
  • Ability to orient others and explain organizational policies, rules, regulations, and procedures.
  • Ability to administer first aid in accordance with required procedures.
  • Ability to prepare and present ideas clearly and concisely.
  • Ability to evaluate and disseminatefactual information and develop proposals to promote solutions to the resident's educational, social, recreational, and civic problems.
  • Ability to demonstrate leadership experience, professional ability, and capability to elicit cooperation.

Requirements
Education and/or Experience
  • High School Diploma or GED with a minimum of one (1) year experience in community service or related field.
  • Possession of a valid Alabama drivers license and safe driving record for those required to drive or allowed to drive on behalf of HABD.

Special Requirements:
Possession of a valid Alabama drivers license and safe driving record for those required to drive orallowed to drive on behalf of HABD
Technical Skills
To perform this job successfully, the employee should have strong computer skills (e.g.MS Word, Excel, PowerPoint, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.
Physical Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • While performing the duties of this job, the employee is regularly required to: stand, sit, walk, use hands to finger, or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to: climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The level of manual dexterity should be sufficient to allow for the operation of a scanner, terminal keyboard, telephone, facsimile machine, office supplies, etc. The employee must be able to move, handle, or lift moderately heavy objects such as computer equipment (printer, monitor, CPUs, etc.) around the desk area.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate. Stressful situations may occur when dealing with the public.

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