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Client Services Associate Jobs in Towson, MD (NOW HIRING)

Sysco

Driver Check In Associate

Baltimore, MD · On-site

$19.09 - $28.61/hr

Identify missed collections and notify Credit Services. * Ensure food safety protocols were ... Speak effectively before groups of customers or associates of an organization. * Must have ...

New

Erickson

Activities Associate Flex/PRN

Catonsville, MD · On-site

$15 - $19/hr

Location: Charlestown by Erickson Senior Living Join our team as an Activities Associate ... Attend in-services and other training to increase job knowledge and skills in working with ...

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Client Services Associate information

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How much do client services associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for client services associate in Towson, MD is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.94 per hour, depending on experience, location, and employer.

What is a client services associate?

A client services associate is responsible for supporting financial advisors by providing a number of sales and support functions. In this career, you are typically employed by financial or wealth management organizations. Your job duties include giving quotes to customers, keeping records of investment transactions, building customer portfolios, and handling general customer service requests. Qualifications include experience with stocks, bonds and other investments, and strong customer service and oral communication skills.

What does a client services associate do?

A Client Services Associate acts as a key point of contact between a company and its clients, ensuring that clients receive high-quality service and support. They handle client inquiries, resolve issues, assist with account management, and coordinate with other departments to fulfill client needs. Their goal is to maintain positive client relationships and help ensure client satisfaction, often working in industries like finance, marketing, or consulting.

What are the key skills and qualifications needed to thrive as a client services associate?

To thrive as a Client Services Associate, you need strong interpersonal skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific platforms is typically required. Exceptional communication, organizational abilities, and a proactive attitude help you stand out in this client-facing role. These skills and qualities are essential for building client trust, efficiently resolving issues, and supporting overall business growth.

What are some common challenges faced by client services associates, and how can they be overcome?

Client Services Associates often manage multiple client accounts simultaneously, which can lead to competing priorities and tight deadlines. Effective time management and clear communication are essential for balancing these demands. Building strong relationships with clients and proactively addressing their concerns helps prevent misunderstandings and ensures satisfaction. Collaboration with internal teams, such as sales and operations, is also key to efficiently resolving client issues and delivering high-quality service.

What is the difference between Client Services Associate vs Customer Support Specialist?

AspectClient Services AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support platforms
Employer & Industry UsageFinancial services, consulting, professional servicesRetail, tech companies, service industries
Common Search & Comparison IntentUnderstanding roles in client relationship managementAssisting customers with issues or inquiries

The main difference is that Client Services Associates focus on managing client accounts and building relationships in professional settings, while Customer Support Specialists primarily handle customer inquiries and technical issues. Both roles require strong communication skills but differ in their scope and work environment.

More about Client Services Associate jobs

What are the most commonly searched types of Client Services jobs in Towson, MD?

The most popular types of Client Services jobs in Towson, MD are:

What are popular job titles related to Client Services Associate jobs in Towson, MD?

For Client Services Associate jobs in Towson, MD, the most frequently searched job titles are:

What job categories do people searching Client Services Associate jobs in Towson, MD look for?

The top searched job categories for Client Services Associate jobs in Towson, MD are:

What cities near Towson, MD are hiring for Client Services Associate jobs?

Cities near Towson, MD with the most Client Services Associate job openings:

Client Services Associate jobs near you
Infographic showing various Client Services Associate job openings in Towson, MD as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $44,641 per year, or $21.5 per hour.

Member Services Associate

Beacon Health System

Baltimore, MD • On-site

$52K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Beacon Health System rating

6.7

Company rating: 6.7 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

532nd of 891 rated healthcare providers

Job description

MarketWise is seeking Member Services Associates who are passionate about delivering exceptional experiences and building lasting relationships with our subscribers. This role blends customer care with a consultative approach, helping members get the most value from their services while identifying opportunities to enhance their experience.
Our associates are problem-solvers and trusted guides-confident in handling inquiries, resolving issues, and providing thoughtful recommendations when appropriate. You'll manage phone and email queues, assist with account and billing questions, and help customers navigate our platforms. Every interaction is an opportunity to strengthen loyalty and showcase the value of our offerings.
If you enjoy helping people, learning new things, and being part of a collaborative team, this is the role for you.
This hybrid role is based at our Baltimore headquarters, with on-site collaboration Tuesday through Thursday and remote flexibility on both Mondays and Fridays.
Key Responsibilities
  • Deliver an outstanding customer experience by handling inbound calls and emails with professionalism and care
  • Prioritize tasks effectively to manage time and respond promptly to urgent inquiries
  • Provide friendly, knowledgeable support to subscribers and potential subscribers, ensuring every interaction reflects MarketWise's commitment to excellence
  • Maintain a strong understanding of our products, campaigns, and promotions to engage confidently in conversations and identify opportunities to add value
  • Resolve customer issues by clarifying concerns, determining root causes, and offering the best solutions quickly and accurately
  • Proactively recognize opportunities to strengthen relationships-whether through retention efforts or introducing services that align with customer needs (prior sales experience not required)
  • Consistently meet department standards for service levels, quality, retention, and performance goals
  • Collaborate with team members to share insights and contribute to a positive, high-performing environment
Qualifications
  • Bachelor's degree preferred; equivalent customer service experience accepted
  • Genuine interest in finance and investing is a plus
  • Self-motivated with a positive, team-oriented attitude
  • Strong time management and interpersonal skills; able to remain professional under pressure
  • Consistently punctual and reliable to support team coverage needs
  • Excellent verbal and written communication skills, with the ability to speak clearly and actively listen
  • Comfortable handling a high volume of calls and emails while managing multiple priorities
  • Demonstrated ability to exercise sound judgment and deliver quality service in challenging situations
  • Skilled at building rapport with customers and colleagues
  • Ability to learn and retain product knowledge through training and communicate options effectively
  • Comfortable working with standard office technology for extended periods
  • Visual and auditory ability for computer and phone tasks
  • Fluency in English (written and spoken)
What We Offer
  • Competitive base salary starting at $52,000, plus performance incentives.
  • Comprehensive benefits: health, dental, vision, 401(k) match, and 12 paid company holidays.
  • A collaborative, innovative culture where your ideas are valued.
  • Opportunities for growth within a rapidly evolving organization.
About MarketWise
At MarketWise, we thrive on new ideas and the entrepreneurial spirit. Naturally, we are always looking for new people, explorers, and innovators. If you are interested in a career where your ideas will not only be heard but celebrated, we'd like to hear from you.
MarketWise started in 1999 with one brand and the simple idea to publish intelligent, independent, insightful, and in-depth investment research and treat the self-directed investor the way we would want to be treated. That simple idea worked and has guided our decisions ever since. Our companies provide our subscribers with the research, education, and tools that they need to navigate the financial markets.
Since our inception, we have evolved significantly, expanding into a comprehensive suite of diversified investment research products and solutions from various financial research companies. Today, MarketWise subsidiaries offer research across various platforms, including desktop, laptop, and mobile devices such as tablets and cell phones.
We offer a comprehensive portfolio of high-quality, independent, and spirited investment research, as well as several software and analytical tools, on a subscription basis. MarketWise's editors cover a broad spectrum of investments-ranging from commodities to equities, to distressed debt and cryptocurrencies-offering 100+ products on multiple platforms through 7 customer-facing brands.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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